No iCloud pass or email pass

[YonathanZ]

Hi,

 

I've contacted an iPhone 7 seller and turns out he doesn't remember the iCloud password AND his hotmail's account password. 

When he tries to recover his iCloud account, it sends an SMS to his iPhone 5 which is no longer usable. Does that mean that the iPhone 7 is useless and cannot be reset?

[sky_shark_101]

He should be able to contact apple in order to reset his password for his apple ID or to at least change the number so that he can reset it. You can't do anything as you need initial proof of purchase to get apple to reset the phone. This is a pain but they have it in process to make stolen phones useless.

 

Unless he can use his iCloud password to turn of find my iPhone, I would avoid buying it as you won't be able to reset it as the phone will be activation locked and will not be able to be used. 

 

If you look at this link it states that unless they can reset the phone and turn find my iPhone off then don't buy it. https://support.apple.com/en-gb/ht201365

 

It may also be worth getting the seller to look at the following link in order to reset the iCloud password so that it is no longer a problem. (I would add here if they refuse to do it the phone is either stolen or it is a scam) https://support.apple.com/en-us/HT201487

Edited June 13, 2018 by sky_shark_101
Missing link