Problem with HexCan

[Supportsneedlove]

Well well well, it's me again. My dad bought a Hexcan diagnostics unit. He figured that because i (kinda) know about computers i'd know how to use it and set it up; needness to say he was wrong. Off of what i've figured out i need a Comm port  or at least find it in my device manager. Has anyone gone through this and know what's wrong?

 

Thanks

-Dan

[Jtalk4456]

3 minutes ago, Supportsneedlove said:

Well well well, it's me again. My dad bought a Hexcan diagnostics unit. He figured that because i (kinda) know about computers i'd know how to use it and set it up; needness to say he was wrong. Off of what i've figured out i need a Comm port  or at least find it in my device manager. Has anyone gone through this and know what's wrong?

 

Thanks

-Dan

That's a car diagnostics tool right?

 

[Christophe Corazza]

Have you installed the latest software?

http://www.ross-tech.com/vcds/download/current.php

[Canada EH]

I got a sneaky suspicion that uses CANBUS, never been a fan of that. I am scared of it.

[Supportsneedlove]

16 hours ago, Jtalk4456 said:

That's a car diagnostics tool right?

 

Yeah

 

15 hours ago, Christophe Corazza said:

Have you installed the latest software?

http://www.ross-tech.com/vcds/download/current.php

It can't be updated i think it's a knockoff

 

12 hours ago, Canada EH said:

I got a sneaky suspicion that uses CANBUS, never been a fan of that. I am scared of it.

Why would you be scared?

[Christophe Corazza]

3 minutes ago, Supportsneedlove said:

It can't be updated i think it's a knockoff

 

You think it’s a knock off or you’re sure?

Otherwise you should go to the knock off manufacturer’s website to see if there is any software you need to download.

[Supportsneedlove]

Just now, Christophe Corazza said:

 

You think it’s a knock off or you’re sure?

Otherwise you should go to the knock off manufacturer’s website to see if there is any software you need to download.

It looks legit but it was quite cheap, so i have a suspicion 

[Christophe Corazza]

2 minutes ago, Supportsneedlove said:

It looks legit but it was quite cheap, so i have a suspicion 

 

So it looks like a real one?

And you have tried to install the latest software but it did not let you/you couldn’t?

[Supportsneedlove]

2 hours ago, Christophe Corazza said:

 

So it looks like a real one?

And you have tried to install the latest software but it did not let you/you couldn’t?

The ad said you couldn't update it

[Christophe Corazza]

34 minutes ago, Supportsneedlove said:

The ad said you couldn't update it

 

Then it might be better to go back to the seller (where your dad bought the HexCan from) 

[Supportsneedlove]

3 minutes ago, Christophe Corazza said:

 

Then it might be better to go back to the seller (where your dad bought the HexCan from) 

Maybe it would. Maybe it would.

[Christophe Corazza]

37 minutes ago, Supportsneedlove said:

Maybe it would. Maybe it would.

 

Apparently some HexCam users also came across this issue.

Have you searched their forum already? There are some threads that have a few different guides - some more successful than others - on how to potentially solve the problem.

 

https://www.google.com/search?q=hex+can+interface+not+found+site:forums.ross-tech.com&sa=X&ved=0ahUKEwji94XSir3bAhUBVsAKHa57BckQrQIIOCgEMAA&biw=1920&bih=949

[Supportsneedlove]

3 minutes ago, Christophe Corazza said:

 

Apparently some HexCam users also came across this issue.

Have you searched their forum already? There are some threads that have a few different guides - some more successful than others - on how to potentially solve the problem.

 

https://www.google.com/search?q=hex+can+interface+not+found+site:forums.ross-tech.com&sa=X&ved=0ahUKEwji94XSir3bAhUBVsAKHa57BckQrQIIOCgEMAA&biw=1920&bih=949

My dad had a look at them but maybe i should have a look as well. 

[Christophe Corazza]

22 minutes ago, Supportsneedlove said:

My dad had a look at them but maybe i should have a look as well. 

 

As I've said, there are some decent workarounds than sometimes appear to work and sometimes not.

Perhaps you should have a look?

[Motifator]

Don't use knock-off HEX-CAN diagnose cables. They could break the bus or worse yet, your car's electronics. Either buy a legit one or have the service of the car have your vehicle diagnosed for you.

[Terryv]

4 hours ago, Supportsneedlove said:

It looks legit but it was quite cheap, so i have a suspicion 

It's unlikely to be genuine. Ross Tech offers free software (but limited in ability) for 3rd party cables. Try that.

 

I have a genuine one I purchased 10~ years ago pictured below. It was around 500$ then, and they still sell for 250-300$ used

[Christophe Corazza]

9 minutes ago, Terryv said:

It was around 500$ then

 

$ 500 for a damn cable?!?! 

[Terryv]

9 minutes ago, Christophe Corazza said:

 

$ 500 for a damn cable?!?! 

More than a cable, it's a dongle to activate the software.

 

It's a professional level diagnostic tool. Offers all the functionality of the OEM tool. Lots of shops use them. Mine more than paid for itself over the years, offering mods or scans for cash or beer.

[Christophe Corazza]

4 minutes ago, Terryv said:

More than a cable, it's a dongle to activate the software.

 

It's a professional level diagnostic tool. Offers all the functionality of the OEM tool. Lots of shops use them. Mine more than paid for itself over the years, offering mods or scans for cash or beer.

 

I was already thinking what the 'cable' must be made from in order for it to cost that much 

 

5 minutes ago, Terryv said:

Lots of shops use them. Mine more than paid for itself over the years, offering mods or scans for cash or beer.

 

But you don't own a shop, right? You simply use it for your own?

[Terryv]

Just now, Christophe Corazza said:

 

 you don't own a shop, right? You simply use it for your own?

I don't, but it's saved me hundreds over the years. 90$ a pop for a scan at the dealer pays for this quickly. I have to say that I've owned 8 different VW's over that span of time. (Only 6 were new enough for me to use that cable on though)

 

I also used it for data logging on my old racecar.

[3 Lions]

18 minutes ago, Christophe Corazza said:

 

$ 500 for a damn cable?!?! 

Considering that a Snap-On Modis Ultra costs about $6000 new ($1000 used) it's not a bad deal at all. 

[Terryv]

8 minutes ago, LinusTechTipsFanFromDarlo said:

Considering that a Snap-On Modis Ultra costs about $6000 new ($1000 used) it's not a bad deal at all. 

My dad manages a large government repair garage, they just bought 10 of these and pay for phone support annually, updates aren't free either. $$$$$

[Christophe Corazza]

6 minutes ago, Terryv said:

I don't, but it's saved me hundreds over the years. 90$ a pop for a scan at the dealer pays for this quickly. I have to say that I've owned 8 different VW's over that span of time. (Only 6 were new enough for me to use that cable on though)

 

I also used it for data logging on my old racecar.

 

OK, in that case, I completely agree that $ 500 is totally worth the investment.

[Supportsneedlove]

46 minutes ago, Terryv said:

It's unlikely to be genuine. Ross Tech offers free software (but limited in ability) for 3rd party cables. Try that.

 

I have a genuine one I purchased 10~ years ago pictured below. It was around 500$ then, and they still sell for 250-300$ used

Mine doesn't look like that, doesn't have the Genuine Ross-Tech thing. Don't you think they updated it within the last 10 years?

[Supportsneedlove]

Just now, Supportsneedlove said:

It's unlikely to be genuine. Ross Tech offers free software (but limited in ability) for 3rd party cables. Try that.

It actually did come with the VCDS on disc, which makes me think that it might be legit.