Posted November 17, 2017 I have a windows 10 PC, and it is able to boot to the desktop but then it's frozen, you can move the mouse but you can't open programs or use Cortana. I think it's a button on the keyboard. Pls help. We're currently trying rebooting. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 17, 2017 Option -- go to Start-- power -- shift + restart --- This will give safe mode, the option to repair Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 17, 2017 you can also hold shift during bootup to get to the recovery menu. She/Her Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 17, 2017 Thanks more options cool Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 17, 2017 Can you give us the system specs if the problem hasn't been resolved? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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