I HATE NEWEGG

[Khraft]

I just got an email from Newegg:

 

 

 

Dear Sandi Kellam, (No idea who that is lmao)

 

We are contacting you today to thank you for your recent order with Newegg.  We truly value you as a customer and we look forward to fulfilling all your online shopping needs.  Customer experience is our top priority and we want to be sure you receive the best possible service.

Due to our enormous order volume during Black Friday and Cyber Monday, the fulfillment of some orders is exceeding our normal 48 hour processing time period.

Please know that we are working as quickly as humanly possible to process all orders. You should be receiving a tracking number soon. Any rush processing fees paid will be completely reimbursed with no further action necessary on your end.

We sincerely appreciate your patience and are grateful that you chose Newegg. If you have any further questions or needs, please do not hesitate to contact us here.

Sincerely,
Newegg.com

 

 

 

Obviously they are overwhelmed with Black Friday / Cyber Monday orders, and they're probably doing all they can to get orders out as soon as possible.

[mightytech]

9 months? ._. How? That's a looooong time for shiping an HDD.

Get This...My uncle gave me a gift card and he had to call to verify that he gave me the gift card. Then we had to call again because We were shipping it to another address. And then AGAIN just because they're stupid.

[Vindola]

 

 

I gotta say pal, you sound like an annoying, whiney little girl. I get happy if I get my online orders in 2 weeks.

 

You ordered it on Cyber Monday; obviously many other people bought things as well on that day. So no shit it would take longer than generally expected. There's nothing NewEgg can do about it.

[Lays]

NO, I PAYED for TWO day shipping, and IT'S STILL PACKAGING!!!!!!!!!!!!! NEWEGG YOU *&%*&^$%*^& 

 

maturity level over 9000

[TTesla]

its black friday and cyber monday what did you expect? 

I expected them to be able to handle THEIR OWN BUSINESS! Who's fault is it if they can't realize that these days are going to be EXTRA hard and to prepare for them. apparently THEY DID NOT prepare good enough!

Tiger Direct Took 9 MONTHS to ship me a Hard Drive. And I wasn't this mad. No I will never shop there again but I was patient at least your getting a Graphics Card at all.

I PAYED FOR TWO DAY SHIPPING and they TOOK THREE DAYS (so far) JUST to process this crap, THEN A EXTRA TWO DAYS!

 

 

I gotta say pal, you sound like an annoying, whiney little girl. I get happy if I get my online orders in 2 weeks.

 

You ordered it on Cyber Monday; obviously many other people bought things as well on that day. So no shit it would take longer than generally expected. There's nothing NewEgg can do about it.

 

I expected them to be able to handle THEIR OWN BUSINESS! Who's fault is it if they can't realize that these days are going to be EXTRA hard and to prepare for them. apparently THEY DID NOT prepare good enough!

I PAYED FOR TWO DAY SHIPPING and they TOOK THREE DAYS (so far) JUST to process this crap, THEN A EXTRA TWO DAYS!

I just got an email from Newegg:

 

 

 

 

 

Obviously they are overwhelmed with Black Friday / Cyber Monday orders, and they're probably doing all they can to get orders out as soon as possible.

yeah I got that too, APOLOGY DECLINED

WHo knows they probably starting using the harddrive, than they remember it was for a customer. 

 

 

9 months? ._. How? That's a looooong time for shiping an HDD.

 

 

Tiger Direct Took 9 MONTHS to ship me a Hard Drive. And I wasn't this mad. No I will never shop there again but I was patient at least your getting a Graphics Card at all.

Well, you should have been!

[L_Dub]

NO, I PAYED for TWO day shipping, and IT'S STILL PACKAGING!!!!!!!!!!!!! NEWEGG YOU *&%*&^$%*^& 

I'm pretty sure that between the fact that they say 1-2 days for packaging/ processing and the shipping i wouldn't expect it until the start of next week at the earliest. 

That and the fact that you are raging about something that you can't even change.

 

But hey if you want to never support a company again and go elsewhere, be my guest.

[Ja Krispie]

1. It's not a big deal. As many said it's the biggest shopping weekend.

 

2. They are humans trying to fulfill orders, I'm sure Amazon and many others are running into the same exact issues right now.

 

3. If you prefer amazon then you should have shopped from them. Dear God man it was only 10 bucks anyway. Not that much of a difference.

 

Personally I love newegg. Never have had a shipping issue, and since they have a warehouse in Memphis, shipping literally takes 1-2 days. Even more so I can avoid shipping and just select the will call option and just drive there and pick it up myself.

 

Newegg isn't that bad, and honestly have the best customer service I've ever seen. If you want your stuff promptly, order early as possible or order another time. If you bought it because of a sale, anticipate a delay. You weren't the only person shopping.

[TTesla]

1. It's not a big deal. As many said it's the biggest shopping weekend.

 

2. They are humans trying to fulfill orders, I'm sure Amazon and many others are running into the same exact issues right now.

 

3. If you prefer amazon then you should have shopped from them. Dear God man it was only 10 bucks anyway. Not that much of a difference.

 

Personally I love newegg. Never have had a shipping issue, and since they have a warehouse in Memphis, shipping literally takes 1-2 days. Even more so I can avoid shipping and just select the will call option and just drive there and pick it up myself.

 

Newegg isn't that bad, and honestly have the best customer service I've ever seen. If you want your stuff promptly, order early as possible or order another time. If you bought it because of a sale, anticipate a delay. You weren't the only person shopping.

1. It is a big deal, I wanted and payed for 2 day shipping and was expecting st MAX 2 day proscessing AND it has ALREADY been 3 days of packaging!

2. I realize they are human, but they should have been prepared, it id THEIR fault! And NO amazon HAS NOT run into the same problem, as they are MUCH better.

3. I FLAT out did not have 10 more bucks. PLUS it's too late now, now it's $30 more expensive

4. I would LOVE to be next to a newegg warehouse, BUT I AM NOT. (They should make one in my city b/c I would totally shop there!)

[MegaDave91]

2 day shipping (or any other date guaranteed shipping) is TRANSIT time, not the time it takes for Newegg to actually get to your order in the list, process it and send it out the door. 

 

I don't know if you're trolling or just really dense.

[Ja Krispie]

1. It is a big deal, I wanted and payed for 2 day shipping and was expecting st MAX 2 day proscessing AND it has ALREADY been 3 days of packaging!

2. I realize they are human, but they should have been prepared, it id THEIR fault! And NO amazon HAS NOT run into the same problem, as they are MUCH better.

3. I FLAT out did not have 10 more bucks. PLUS it's too late now, now it's $30 more expensive

4. I would LOVE to be next to a newegg warehouse, BUT I AM NOT. (They should make one in my city b/c I would totally shop there!)

 

1. I understand that. It sucks, but that's why you contact customer service.

 

2. You may not have had issues with Amazon but I've known plenty of people who have. Everyone has a different experience. As with Newegg. I've been fortunate *knock on wood* It is their fault, but they still make mistakes. They only have a limited number of employees. It sucks, but that's how it is during the holiday season. All companies typically need more time for handling and shipping as it's a busy season. Does it mean your order will always be delayed? No. You just unfortunately happened to get the raw end of the deal. As I said, contact them. I'm sure they may refund your shipping or do something to make this right.

 

3. That sucks man. We've all been there.

 

4. If it was cost effective I'm sure they would. Unfortunately it's not a retail store. I order online and go pick it up. TigerDirect however is building retail stores and I know they have some in Florida. Not sure where you are but hey it's a start!

2 day shipping (or any other date guaranteed shipping) is TRANSIT time, not the time it takes for Newegg to actually get to your order in the list, process it and send it out the door.

Typically it's shipping and handling, which means handling is included in the time and cost. Hence why when you pay for 2 day S&H it should be at your door in 2 days.

[TTesla]

2 day shipping (or any other date guaranteed shipping) is TRANSIT time, not the time it takes for Newegg to actually get to your order in the list, process it and send it out the door.

Yes, that THEY said would only take 2 days. IT HAS BEEN THREE days and still "packaging"! It will take AT LEAST 5 or 6 DAYS for it to get here! It is supposed to be AT MAX 4 (counting the 2 day shipping and 2 day "packaging" !)

1. I understand that. It sucks, but that's why you contact customer service.

2. You may not have had issues with Amazon but I've known plenty of people who have. Everyone has a different experience. As with Newegg. I've been fortunate *knock on wood* It is their fault, but they still make mistakes. They only have a limited number of employees. It sucks, but that's how it is during the holiday season. All companies typically need more time for handling and shipping as it's a busy season. Does it mean your order will always be delayed? No. You just unfortunately happened to get the raw end of the deal. As I said, contact them. I'm sure they may refund your shipping or do something to make this right.

3. That sucks man. We've all been there.

4. If it was cost effective I'm sure they would. Unfortunately it's not a retail store. I order online and go pick it up. TigerDirect however is building retail stores and I know they have some in Florida. Not sure where you are but hey it's a start!

Typically it's shipping and handling, which means handling is included in the time and cost. Hence why when you pay for 2 day S&H it should be at your door in 2 days.

1. Costumer service CAN NOT do anything about it!

3. See?

4. Florida is VERY far from where I am at in the US

[MegaDave91]

Typically it's shipping and handling, which means handling is included in the time and cost. Hence why when you pay for 2 day S&H it should be at your door in 2 days.

 If it's time set by the courier, then Newegg has no control over it once it has left their possession. Newegg can't just make your order priority if you want 2 day shipping. If that were the case and everyone chose 2 day shipping, it wouldn't be possible.

 

So as far as I'm concerned, Newegg does their part to get it ready to send it, THEN the 2 days starts once it's on the truck.

[Ja Krispie]

1. Costumer service CAN NOT do anything about it!

3. See?

4. Florida is VERY far from where I am at in the US

What did they say to you?

[TTesla]

If it's time set by the courier, then Newegg has no control over it once it's left their possession.

So as far as I'm concered, Newegg does their part to get it ready to send it, THEN the 2 days starts once it's on the truck.

Ok, well they DID NOT do their part. IT HAS BEEN THREE days PACKAGING! Man it takes a shorter amount of time PACKAGING a F****** Cargo Plane

What did they say to you?

nothing have not contaceted them B/C they SIMPLY CANNOT do anything!

1. They can't speed up my order packaging b/c they don't have control over that

2. They can not give me a refund for the 2 day shipping because it's shop runner NOT THEM!

3. They can not give me a discount code, b/c I WILL NEVER SHOP THERE AGAIN

[MegaDave91]

Ok, well they DID NOT do their part. IT HAS BEEN THREE days PACKAGING! Man it takes a shorter amount of time PACKAGING a F****** Cargo Plane

 

Well they're in the process of doing their part, now aren't they? They don't state how long it takes to process an order. 

[TTesla]

Well they're in the process of doing their part, now aren't they? They don't state how long it takes to process an order.

YES they do. A MAX of 48 hours. IT HAS BEEN 72!

[Ja Krispie]

Ok, well they DID NOT do their part. IT HAS BEEN THREE days PACKAGING! Man it takes a shorter amount of time PACKAGING a F****** Cargo Plane

What could have happened is that they ran out of the item and didn't have time to update the website before you bought it. They are likely having to wait on more inventory to come in. Same thing happened to me when I bought a game online at gamestop. Bought it, and after a week of no update on shipping called them up and it was sold out when I ordered. Took another week to get it. It sucks but it happens.

[TTesla]

What could have happened is that they ran out of the item and didn't have time to update the website before you bought it. They are likely having to wait on more inventory to come in. Same thing happened to me when I bought a game online at gamestop. Bought it, and after a week of no update on shipping called them up and it was sold out when I ordered. Took another week to get it. It sucks but it happens.

nope it is a 760 EVGA acx SC

THE most common 760 FROM the most common 700 series card FROM the most common nvidia seller (EVGA)

Plus I checked never went out of stock! ANYWHERE!

[MegaDave91]

YES they do. A MAX of 48 hours. IT HAS BEEN 72!

Ok, I just pulled that latter of what I said out of my ass. 

 

So have you contacted them?

[TTesla]

Ok, I just pulled that latter of what I said out of my ass. 

 

So have you contacted them?

nothing have not contaceted them B/C they SIMPLY CANNOT do anything!

1. They can't speed up my order packaging b/c they don't have control over that

2. They can not give me a refund for the 2 day shipping because it's shop runner NOT THEM!

3. They can not give me a discount code, b/c I WILL NEVER SHOP THERE AGAIN

[MegaDave91]

 

Ok, I just pulled that latter of what I said out of my ass. 

 

So have you contacted them?

nothing have not contaceted them B/C they SIMPLY CANNOT do anything!

1. They can't speed up my order packaging b/c they don't have control over that

2. They can not give me a refund for the 2 day shipping because it's shop runner NOT THEM!

3. They can not give me a discount code, b/c I WILL NEVER SHOP THERE AGAIN

 

 

So why don't you at least ask them what's taking so long? Keep in mind of Black Friday and Cyber Monday.

[Ja Krispie]

nothing have not contaceted them B/C they SIMPLY CANNOT do anything!

1. They can't speed up my order packaging b/c they don't have control over that

2. They can not give me a refund for the 2 day shipping because it's shop runner NOT THEM!

3. They can not give me a discount code, b/c I WILL NEVER SHOP THERE AGAIN

 

You have absolutely no idea what they can do to assist you if you don't talk to them. If they offer shop runner's service on their products, they can offer a refund on the item. Unfortunately you will never know what they can or cannot do. The worse thing they can say is no. But Newegg has impeccable customer service. I'd be in awe if they didn't do anything to help you. This is also why *please take offense to this* bratty customers like yourself make it hard for companies. One mistake happens and it's the end of the goddamn world to you. I was trying to be objective with you, but you keep coming off and some whiny 8 year old who's mom said she won't buy him a toy. If you don't call them, they no they cannot do anything. Because as far as they know you aren't upset. This now leans more on you and it's your own damn fault if you don't give them a chance. Newegg is not a crappy company, and if one bad experience, sends you packing, then good riddance. They don't need a customer like yourself.

 

Grow the hell up.

[Khraft]

Just a heads up, my order's status is shipped now, they might have gotten around to yours as well. ^.^

[TTesla]

Just a heads up, my order's status is shipped now, they might have gotten around to yours as well. ^.^

Nope

You have absolutely no idea what they can do to assist you if you don't talk to them. If they offer shop runner's service on their products, they can offer a refund on the item. Unfortunately you will never know what they can or cannot do. The worse thing they can say is no. But Newegg has impeccable customer service. I'd be in awe if they didn't do anything to help you. This is also why *please take offense to this* bratty customers like yourself make it hard for companies. One mistake happens and it's the end of the goddamn world to you. I was trying to be objective with you, but you keep coming off and some whiny 8 year old who's mom said she won't buy him a toy. If you don't call them, they no they cannot do anything. Because as far as they know you aren't upset. This now leans more on you and it's your own damn fault if you don't give them a chance. Newegg is not a crappy company, and if one bad experience, sends you packing, then good riddance. They don't need a customer like yourself.

Grow the hell up.

First of all, I DON'T want a dang refund i want my graphics card! Secondly, I will contact them and get back to you, if they can do anything! If they can then I am sorry this thread was pointless. IF they do not then I am right, your wrong, and your the idiot 8 whiny year old here!

I will edit this post so check back tomorrow to see how idiotic you truly are (or not)

[MegaDave91]

First of all, I DON'T want a dang refund i want my graphics card! Secondly, I will contact them and get back to you, if they can do anything! If they can then I am sorry this thread was pointless. IF they do not then I am right, your wrong, and your the idiot 8 whiny year old here!

I will edit this post so check back tomorrow to see how idiotic you truly are (or not)

 

See, if you had just contacted them in the first place, there would be no need for this thread and you making an arse of yourself.