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Problem with brand new 960 Evo

zachary3352\
By zachary3352\
in Storage Devices
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1 minute ago, zachary3352\ said:

Got it. Mine failed over BSOD within an hour too, so probably time to RMA it through Newegg. Thanks for all your help!

No problem. Good luck. I'm sure Newegg will take care of you.

Posted

Hi Everyone,

Today, I was installing Windows and drivers onto a brand new 960 Evo, and randomly it BSOD'ed with the error "Critical Process Died." When the system rebooted, there was no storage device detected. Is it possible the drive died after so little usage, or should I look into maybe a problem with the motherboard? Everything else with the motherboard seems fine...

Zachary

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Reconnect the drive. See if it's shown in BIOS.

New Build (The Compromise): CPU - i7 9700K @ 5.1Ghz | Mobo - ASRock Z390 Taichi | RAM - 16GB G.SKILL TridentZ RGB 3200CL14 @ 3466 14-14-14-30 1T | GPU - ASUS Strix GTX 1080 TI | Cooler - Corsair h100i Pro | SSDs - 500 GB 960 EVO + 500 GB 850 EVO + 1TB MX300 | Case - Coolermaster H500 | PSU - EVGA 850 P2 | Monitor - LG 32GK850G-B 144hz 1440p | OS - Windows 10 Pro. 

Peripherals - Corsair K70 Lux RGB | Corsair Scimitar RGB | Audio-technica ATH M50X + Antlion Modmic 5 |

CPU/GPU history: Athlon 6000+/HD4850 > i7 2600k/GTX 580, R9 390, R9 Fury > i7 7700K/R9 Fury, 1080TI > Ryzen 1700/1080TI > i7 9700K/1080TI.

Other tech: Surface Pro 4 (i5/128GB), Lenovo Ideapad Y510P w/ Kali, OnePlus 6T (8G/128G), PS4 Slim.

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Just now, Phentos said:

Reconnect the drive. See if it's shown in BIOS.

Unfortunately, I already tried this. Still won't show up, even when I disconnect all other drives. Any other ideas? I would really appreciate your help!

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Did you install the proper NVMe drivers for your mobo chipset? Did you set your drive protocol in BIOS to NVMe as opposed to AHCI for the drive?

New Build (The Compromise): CPU - i7 9700K @ 5.1Ghz | Mobo - ASRock Z390 Taichi | RAM - 16GB G.SKILL TridentZ RGB 3200CL14 @ 3466 14-14-14-30 1T | GPU - ASUS Strix GTX 1080 TI | Cooler - Corsair h100i Pro | SSDs - 500 GB 960 EVO + 500 GB 850 EVO + 1TB MX300 | Case - Coolermaster H500 | PSU - EVGA 850 P2 | Monitor - LG 32GK850G-B 144hz 1440p | OS - Windows 10 Pro. 

Peripherals - Corsair K70 Lux RGB | Corsair Scimitar RGB | Audio-technica ATH M50X + Antlion Modmic 5 |

CPU/GPU history: Athlon 6000+/HD4850 > i7 2600k/GTX 580, R9 390, R9 Fury > i7 7700K/R9 Fury, 1080TI > Ryzen 1700/1080TI > i7 9700K/1080TI.

Other tech: Surface Pro 4 (i5/128GB), Lenovo Ideapad Y510P w/ Kali, OnePlus 6T (8G/128G), PS4 Slim.

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It would help to know what board and possibly other system specs.

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3 minutes ago, Phentos said:

Did you install the proper NVMe drivers for your mobo chipset? Did you set your drive protocol in BIOS to NVMe as opposed to AHCI for the drive?

Unfortunately, I'm kind of a noob. I don't think I installed any NVMe drivers, but I'm not sure. Also, how can I set my drive protocol to NVMe? Originally, the drive worked fine, but then it all of a sudden stopped working.

1 minute ago, Legendarypoet said:

It would help to know what board and possibly other system specs.

The board is an ASRock X370 Taichi, with 16 GB of Corsair Vengeance LPX, Ryzen 7 1800x, and a Gigabyte 1080 Ti.

 

Thanks for both of your help!

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Ok some questions:

 

When you installed the drive, did you first install the riser that would seat the drive at the correct height?

Have you tried the other M.2 slot?

 

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3 minutes ago, Legendarypoet said:

Ok some questions:

 

When you installed the drive, did you first install the riser that would seat the drive at the correct height?

Have you tried the other M.2 slot?

 

About your first question, no, I didn't, but there was already a standoff on the motherboard that made the drive parallel to the board when it was plugged into the socket. I have attached a picture of it mounted so you can see what I mean. As for the other M.2 slot, yes, I have tried it and it doesn't work either. Thanks for your help so far!

960evoincase.jpg

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PSU Nerd | PC Parts Flipper | Cable Management Guru

Helpful Links: PSU Tier List | Why not group reg? | Avoid the EVGA G3

Helios EVO (Main Desktop) Intel Core™ i9-10900KF | 32GB DDR4-3000 | GIGABYTE Z590 AORUS ELITE | GeForce RTX 3060 Ti | NZXT H510 | EVGA G5 650W

 

Delta (Laptop) | Galaxy S21 Ultra | Pacific Spirit XT (Server)

Full Specs

Spoiler

 

Helios EVO (Main):

Intel Core™ i9-10900KF | 32GB G.Skill Ripjaws V / Team T-Force DDR4-3000 | GIGABYTE Z590 AORUS ELITE | MSI GAMING X GeForce RTX 3060 Ti 8GB GPU | NZXT H510 | EVGA G5 650W | MasterLiquid ML240L | 2x 2TB HDD | 256GB SX6000 Pro SSD | 3x Corsair SP120 RGB | Fractal Design Venturi HF-14

 

Pacific Spirit XT - Server

Intel Core™ i7-8700K (Won at LTX, signed by Dennis) | GIGABYTE Z370 AORUS GAMING 5 | 16GB Team Vulcan DDR4-3000 | Intel UrfpsgonHD 630 | Define C TG | Corsair CX450M

 

Delta - Laptop

ASUS TUF Dash F15 - Intel Core™ i7-11370H | 16GB DDR4 | RTX 3060 | 500GB NVMe SSD | 200W Brick | 65W USB-PD Charger

 


 

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Ah. Drive might be a dud then. Happened to me w/ 1 out of 3 906s.

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Just now, Legendarypoet said:

Ah. Drive might be a dud then. Happened to me w/ 1 out of 3 906s.

I really appreciate your willingness to help! Just wondering, how long did it take for that drive to fail?

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Just now, zachary3352\ said:

I really appreciate your willingness to help! Just wondering, how long did it take for that drive to fail?

It was DOA. Showed up as 2MB in Samsung Magician, then BSOD'd within 10 mins before I could shut down and remove it. Moved it over to my 1800X system with the same result.

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1 minute ago, Legendarypoet said:

It was DOA. Showed up as 2MB in Samsung Magician, then BSOD'd within 10 mins before I could shut down and remove it. Moved it over to my 1800X system with the same result.

Got it. Mine failed over BSOD within an hour too, so probably time to RMA it through Newegg. Thanks for all your help!

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1 minute ago, zachary3352\ said:

Got it. Mine failed over BSOD within an hour too, so probably time to RMA it through Newegg. Thanks for all your help!

No problem. Good luck. I'm sure Newegg will take care of you.

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4 minutes ago, Legendarypoet said:

No problem. Good luck. I'm sure Newegg will take care of you.

Me too! Thanks again for everything.

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