laptop Surface Pro 4 Touch Screen and Pen Buggy

[CoreTech HD]

Hi all,

 

I bought  a surface pro 4 laptop for a family friend because he needs to do quotes and drawing for his business on the go, the laptop is about 1 1/2 years old and the screen is buggy. i can fix it him every now and then but it constantly goes wrong again. every time i need to re install the touch screen drivers and pen drivers via device manager. any permanent fix?

 

Cheers -Andrew

[DrMacintosh]

[Scruffy90]

14 minutes ago, CoreTech HD said:

Hi all,

 

I bought  a surface pro 4 laptop for a family friend because he needs to do quotes and drawing for his business on the go, the laptop is about 1 1/2 years old and the screen is buggy. i can fix it him every now and then but it constantly goes wrong again. every time i need to re install the touch screen drivers and pen drivers via device manager. any permanent fix?

 

Cheers -Andrew

Surface pro 3 and 4 have been a mess. Replaced my 4 two times not due to a variety of issues. The issue may be firmware related. Did this happen after the aug. firmware update? You can look for older firmware on windows support site.

[CoreTech HD]

Just now, Scruffy90 said:

Surface pro 3 and 4 have been a mess. Replaced my 4 two times not due to a variety of issues. The issue may be firmware related. Did this happen after the aug. firmware update? You can look for older firmware on windows support site.

I have tried loading an older version of Win 10 and that hasn't fixed it. i have gone to JB HIFI where i bought the machine and got them to replace the laptop and then it happened again! i found a patch that helped for a couple of days, but no cigar.

[Scruffy90]

1 minute ago, CoreTech HD said:

I have tried loading an older version of Win 10 and that hasn't fixed it. i have gone to JB HIFI where i bought the machine and got them to replace the laptop and then it happened again! i found a patch that helped for a couple of days, but no cigar.

I'm not talking about Windows though. I'm talking about the the device's firmware. Rolling back Windows wont roll back the firmware These appear through Windows update occasionally and usually affect the Surface's hardware. 

[CoreTech HD]

Just now, Scruffy90 said:

I'm not talking about Windows though. I'm talking about the the device's firmware. Rolling back Windows wont roll back the firmware These appear through Windows update occasionally and usually affect the Surface's hardware. 

ahh, okay. is there a certain page on Microsofts website i can go to? 

[Scruffy90]

https://www.microsoft.com/en-us/download/details.aspx?id=49498

Both drivers and firmware are available as a single download. I'd see whats currently on the device and then downgrade or upgrade it accordingly. Just make sure to back up the computer first. Also, older firmware and drivers are buried on the site, so you may have to do a bit of digging for it if you need to rollback.

[CoreTech HD]

28 minutes ago, Scruffy90 said:

https://www.microsoft.com/en-us/download/details.aspx?id=49498

Both drivers and firmware are available as a single download. I'd see whats currently on the device and then downgrade or upgrade it accordingly. Just make sure to back up the computer first. Also, older firmware and drivers are buried on the site, so you may have to do a bit of digging for it if you need to rollback.

You are amazing! i will work it out and thanks for all your help!