Intermittent internet connection/ excessive packet dropping

[ChillyPepperGuy]

I recently installed a new Netgear CM400 cable Modem. I've been having problems with alot of  packets dropping (mostly noticeable when playing games) and occasionally the connection to the internet will drop all together.

At the moment this is all the information i can give you because the modem wont load the event log. 
I have tried restarting/factory resetting the router.
the modem being used with it is an ASUS RT-N12D1
 

[Lurick]

How long was the modem up and online when you took the screenshot?

[ChillyPepperGuy]

2 minutes ago, Lurick said:

How long was the modem up and online when you took the screenshot?

>10 minutes 

i have been having this problem with the modem for about 2 months

[Lurick]

Just now, mcaldwell said:

>10 minutes

Yikes, that's a LOT of uncorrectable errors in such a short period of time.

I would definitely call your ISP at this point and have them come check the line to the box outside. Looks like something is damaged along the way.

[ChillyPepperGuy]

36 minutes ago, Lurick said:

Yikes, that's a LOT of uncorrectable errors in such a short period of time.

I would definitely call your ISP at this point and have them come check the line to the box outside. Looks like something is damaged along the way.

thank-you

[Falconevo]

Defo contact the ISP, considering its DOCSIS 3/3.1 the signal ratio and power levels are in spec.