x31 pump not working

[Rushton]

PCPartPicker part list: https://uk.pcpartpicker.com/list/k4Wjr7
Price breakdown by merchant: https://uk.pcpartpicker.com/list/k4Wjr7/by_merchant/

CPU: AMD - Ryzen 5 1600 3.2GHz 6-Core Processor  (£188.92 @ More Computers) 
CPU Cooler: NZXT - Kraken X31 69.5 CFM Liquid CPU Cooler  (£53.98 @ YoYoTech) 
Motherboard: ASRock - AB350 Pro4 ATX AM4 Motherboard  (£88.14 @ More Computers) 
Memory: G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-3200 Memory  (£152.55 @ Amazon UK) 
Storage: OCZ - TRION 150 480GB 2.5" Solid State Drive 
Video Card: Palit - GeForce GTX 1080 8GB JetStream Video Card  (£519.98 @ Novatech) 
Case: NZXT - S340 (Black) ATX Mid Tower Case  (£62.39 @ Aria PC) 
Power Supply: Corsair - CXM 750W 80+ Bronze Certified Semi-Modular ATX Power Supply  (£82.49 @ Amazon UK) 
Total: £1148.45

 

Hi, i just changed my motherboard and my cooler today, i can't hear the pump working and my CPU right now is hovering around 80*C. HELP. I installed it according to the next website instructions, but the pump is not working 

 

The situation is this, the cooler is securely attached to the cpu , the cables are all connected, the fan is working but the pump is not, it is destroying my CPU, please help!!!!!

 

 

[Billy_Mays]

ITs probably died since its years old now

[Rushton]

Just now, Billy_Mays said:

ITs probably died since its years old now

I just bought it, it was brand new. Never used before

[Billy_Mays]

Just now, Rushton said:

I just bought it, it was brand new. Never used before

the name sounds old to me since theres the x61/x62 out all ready

[Rushton]

Just now, Billy_Mays said:

the name sounds old to me since theres the x61/x62 out all ready

This one came out abotu 3 year ago, but it is still in production, 

[Billy_Mays]

Just now, Rushton said:

This one came out abotu 3 year ago, but it is still in production, 

See if anyone else has the problems

[Metal_Kitty]

first thing i would check - The pumps plugged into the CPU fan header try disabling cool and quiet on it!, or alternatively try another fan header first, before assuming it's dead... if it works on another fan header make sure you disable cool and quiet for it in the bios, and plug another fan into CPU to satisfy the BIOS. 

[Lord Nicoll]

Make sure the pump is powered and not on some fan curve, make sure the radiator is above the pump block and the barbs are at the bottom to try to bleed the air to the top too, but you'd hear the pump it was running dry

 

[Damascus]

Touch the radiator when it's running, if it's hot your pump is working.

[Rushton]

2 minutes ago, Damascus said:

Touch the radiator when it's running, if it's hot your pump is working.

its cold

 

[Rushton]

4 minutes ago, Lord Nicoll said:

Make sure the pump is powered and not on some fan curve, make sure the radiator is above the pump block and the barbs are at the bottom to try to bleed the air to the top too, but you'd hear the pump it was running dry

 

i can't hear the pump at all

 

[Damascus]

Just now, Rushton said:

its cold

 

Pump is dead or not plugged in properly, RMA or return to the store. 

[RadiatingLight]

Just now, Rushton said:

its cold

 

your pump is either broken or not receiving power.

run the fan header you plugged it into at full power.

[Lord Nicoll]

4 minutes ago, Rushton said:

i can't hear the pump at all

 

I'd say dead circuit board in the block, best return it, or confirm that the header is providing power and can power a pump (they draw more power than a fan)