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H115i is not being detected by corsair link

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i just installed a new H115i into my computer and link is not detecting the cooler so i cannot alter the fan speeds (they seem to be at a set constant speed that is too loud for idle)

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2 minutes ago, 113436_1454180223 said:

i just installed a new H115i into my computer and link is not detecting the cooler so i cannot alter the fan speeds (they seem to be at a set constant speed that is too loud for idle)

reinstall the software and restart the pc. If that doesnt work maybe write the corsair support and they can maybe provide a firmware update also make sure the cables are all plugged in properly

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39 minutes ago, Colin Donoghue said:

Is it connected to the cpu fan header 

yep i plugged the fan head plug with the single cable going into it into CPUfan 1 on my motherboard

 

oh something i forgot to mention is windows can see an unknown USB device (it says device descriptor request failed)

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update: so i uninstalled all the link stuff and re-installed it i installed the latest chipset drivers i swapped the USB header and i tried a standard mini USB cable and plugged it into one of the rear IO USB ports

 

still did not work and windows just says it does not recognise the device (so unless my unit is faulty?) bWASQsN.png?1

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  • 3 months later...
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Please follow these steps:
- Uninstall the Corsair Link software and the Corsair Link Dongle REVOUninstaller or IOBit Uninstaller
-Go to file explorer, in the "Organize" pull down menu, open "Folder and search options", go to the "View" tab, and enable "Show hidden files, folder and drives
- Delete the following directory: C:\Users\"System name"\AppData\Roaming\Corsair
- *OPTIONAL run a registry cleaning software such as CCleaner
- Restart your system
- Install the Corsair Link software linked below
 
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Read my signature, you probably have a software conflict.

Primary PC-

CPU: Intel i7-6800k @ 4.2-4.4Ghz   CPU COOLER: Bequiet Dark Rock Pro 4   MOBO: MSI X99A SLI Plus   RAM: 32GB Corsair Vengeance LPX quad-channel DDR4-2800  GPU: EVGA GTX 1080 SC2 iCX   PSU: Corsair RM1000i   CASE: Corsair 750D Obsidian   SSDs: 500GB Samsung 960 Evo + 256GB Samsung 850 Pro   HDDs: Toshiba 3TB + Seagate 1TB   Monitors: Acer Predator XB271HUC 27" 2560x1440 (165Hz G-Sync)  +  LG 29UM57 29" 2560x1080   OS: Windows 10 Pro

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Having issues with a Corsair AIO? Possible fix here:

Spoiler

Are you getting weird fan behavior, speed fluctuations, and/or other issues with Link?

Are you running AIDA64, HWinfo, CAM, or HWmonitor? (ASUS suite & other monitoring software often have the same issue.)

Corsair Link has problems with some monitoring software so you may have to change some settings to get them to work smoothly.

-For AIDA64: First make sure you have the newest update installed, then, go to Preferences>Stability and make sure the "Corsair Link sensor support" box is checked and make sure the "Asetek LC sensor support" box is UNchecked.

-For HWinfo: manually disable all monitoring of the AIO sensors/components.

-For others: Disable any monitoring of Corsair AIO sensors.

That should fix the fan issue for some Corsair AIOs (H80i GT/v2, H110i GTX/H115i, H100i GTX and others made by Asetek). The problem is bad coding in Link that fights for AIO control with other programs. You can test if this worked by setting the fan speed in Link to 100%, if it doesn't fluctuate you are set and can change the curve to whatever. If that doesn't work or you're still having other issues then you probably still have a monitoring software interfering with the AIO/Link communications, find what it is and disable it.

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  • 3 months later...
Posted

I too had the same problem here, have no idea why it happened, but when i opened DEVICE MANAGER (did that because of the pic in this thread) i found out that "CORSAIR USBXP DRIVER" was somehow disabled. and in the picture posted earlier in this thread, you can see that there is an unknown USBDEVICE that is not installed properly. could be it.

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Try a different version of corsair link, sometimes the latest version is buggy

Recent builds:  Meshify C (Zero Tolerance!) & View 37 (Breathable Quad 2080Ti + 2990WX)

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Full-custom loop builds: Meshify C (Full custom loop SLI), Ncase M1(8700K + 1080Ti Full custom loop)  Obsidian 900D (1950X + Quad 1080Ti) & Fractal Define C (1080 in SLI)

Air-cooled builds Air 740D (1920X + Quad 980Ti) & Fractal Define C (Version Air!)

 

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  • 4 weeks later...

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