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HELP PLEASE!

jcole54321
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Hi all please help.

My brothers laptop has a massive issue with the screen. The image on the laptop is almost doubles like wearing 3 glasses and yet it is fine on an external screen. I am sure it isn't a hardware issue as the problem only occurs once widows is loaded. The problem started when he updated a driver and I can't seem to fix the issue. I've tried bios settings and new drivers yet nothing works if I uninstall the driver completly it works for a minute then it's back again I've attached a picture and any suggestions would be greatly appreciated. Thank you :)

The laptop is an Acer aspire v5 btw

14966769028291029237237.jpg

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wiring of screen to the mobo. it's held by a loose clip, and once loose night trigger these display problems

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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You said it was after a driver update, so it could just be a driver that is misbehaving. Try system restore and restore it to before the update. 

 

Search for it in the start menu and you should be able to figure it out from there. I've had to do that same thing on my windows 7 setup a few times and it never fails. 

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5 minutes ago, joedino said:

You said it was after a driver update, so it could just be a driver that is misbehaving. Try system restore and restore it to before the update. 

 

Search for it in the start menu and you should be able to figure it out from there. I've had to do that same thing on my windows 7 setup a few times and it never fails. 

Thanks for the response but the problem I have is that I put a new os on hoping it would solve the problem but it didn't and so can't restore the pc.

 

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8 minutes ago, jcole54321 said:

Have you got any more suggestions I'd rather not take the back off it I can help it.

Monitor of the laptop is dying

 

sry, but my first suggestion is the most optimistic one I can think of

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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5 minutes ago, jcole54321 said:

Are you sure because it works fine when not in the os...

 

Missed that one.

 

By "loading into Windows", u mean that it's fine in the BIOS?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Absolutely sounds like a graphical driver issue.  Try to boot into safe mode also and see what that brings up.

 

Also, if there is a video card/adapter in the laptop, see if it will allow you to go into the system and disable the gpu and just use the integrated video. <-- This is far-fetched because I've seen only a couple of high-end gaming laptops that had both integrated and gpu options.  <---To be honest, not sure if I've ever seen that at all in a laptop... seems like I have though, maybe...somewhere.  Worth a look.

 

In the end though, sounds like a driver issue moreso to me.

CPU:  Intel Core i7 7700K OCed to 5GHz.
Motherboard:  Asus ROG STRIX RGB GAMING Z270E.
RAM:  G.Skill TridentZ RGB Series 32GB DDR4 3200MHz.
GPU:  EVGA GeForce GTX 780 Ti Dual Classified w/ EVGA ACX Cooler (Highly Overclocked on LN2 BIOS).
Case:  Corsair Graphite Series 780T Full Tower -- Black.
Storage:  2x Samsung 960 2TB PCIe NVMe M.2 SSDs (RAID 0), Samsung 850 Pro 512GB 2.5" SATA III Internal SSD, Samsung 840 EVO 250GB 2.5" SATA III Internal SSD, Corsair Voyager GTX 256GB USB 3.0 Rear Flash Drive, Samsung MUF-128DA2/WW USB Type-C 3.1 128GB Rear Flash Drive, (In-Home Router Backup) -- WD 4TB Black My Passport Portable External USB 3.0 HDD.

PSU:  Corsair AX860 Platinum Edition; Fully Modular.
Cooling:   Corsair Hydro Series H115i Extreme Performance Liquid CPU Cooler w/ 4x Noctua SSO2 Bearing NF-A14 iPPC-2000 PWM Fans in Push/Pull Exhaust Configuration; 5x Corsair ML120 Pro LED Blue 120mm Premium Magnetic Levitation Cooling Case Intake Fans; and 1x Corsair ML140 Pro LED Blue 140mm Premium Magnetic Levitation Rear Exhaust Fan.

Interior Lighting:  2x Corsair Lighting Node Pros -- (Bright White Interior Illumination).
Keyboard:  Tt eSPORTS MEKA G1 Illuminated Gaming Keyboard w/ Cherry MX Black Keys.

Mouse:  Razer DeathAdder Chroma - Multi-Color Ergonomic RGB Gaming Mouse (2015 Model).

Sound:  Integrated Sound -- Razer Kraken Pro Headphones w/ Mic -- BOSE Companion 2 Series III Multimedia Speaker System.

Monitors:  3x (HP 2511x) 25-Inch LED Monitor--Black.

OS:  Windows 10 Professional.

Wireless Router:  NETGEAR Nighthawk AC1900 Dual Band WiFi Gigabit Router (R7000).
Modem:  NETGEAR CM600 24X8 Cable Modem DOCSIS 3.0 Max Download Speeds of 960Mbps -- (ISP-Spectrum).

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14 minutes ago, Iggledude said:

Absolutely sounds like a graphical driver issue.  Try to boot into safe mode also and see what that brings up.

 

Also, if there is a video card/adapter in the laptop, see if it will allow you to go into the system and disable the gpu and just use the integrated video. <-- This is far-fetched because I've seen only a couple of high-end gaming laptops that had both integrated and gpu options.  <---To be honest, not sure if I've ever seen that at all in a laptop... seems like I have though, maybe...somewhere.  Worth a look.

 

In the end though, sounds like a driver issue moreso to me.

Omg thank you. Safe mode works and all looks normal I'm just not sure what to do now I'm in safe mode. :) I'm don't think the laptop is high end enough to have a gpu inside it. That would be optimistic. 

Any further help would be greatly appreciated

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Okay, it's a driver issue most likely.  Uninstall ALL graphical drivers, and don't worry, the generic microsoft graphical driver will still be there for you so monitor is viewable.  Restart into safe mode WITH networking allowed.  Uninstall the drivers and then install newest drivers all under the shield of safe mode.  Once done, let us know.

CPU:  Intel Core i7 7700K OCed to 5GHz.
Motherboard:  Asus ROG STRIX RGB GAMING Z270E.
RAM:  G.Skill TridentZ RGB Series 32GB DDR4 3200MHz.
GPU:  EVGA GeForce GTX 780 Ti Dual Classified w/ EVGA ACX Cooler (Highly Overclocked on LN2 BIOS).
Case:  Corsair Graphite Series 780T Full Tower -- Black.
Storage:  2x Samsung 960 2TB PCIe NVMe M.2 SSDs (RAID 0), Samsung 850 Pro 512GB 2.5" SATA III Internal SSD, Samsung 840 EVO 250GB 2.5" SATA III Internal SSD, Corsair Voyager GTX 256GB USB 3.0 Rear Flash Drive, Samsung MUF-128DA2/WW USB Type-C 3.1 128GB Rear Flash Drive, (In-Home Router Backup) -- WD 4TB Black My Passport Portable External USB 3.0 HDD.

PSU:  Corsair AX860 Platinum Edition; Fully Modular.
Cooling:   Corsair Hydro Series H115i Extreme Performance Liquid CPU Cooler w/ 4x Noctua SSO2 Bearing NF-A14 iPPC-2000 PWM Fans in Push/Pull Exhaust Configuration; 5x Corsair ML120 Pro LED Blue 120mm Premium Magnetic Levitation Cooling Case Intake Fans; and 1x Corsair ML140 Pro LED Blue 140mm Premium Magnetic Levitation Rear Exhaust Fan.

Interior Lighting:  2x Corsair Lighting Node Pros -- (Bright White Interior Illumination).
Keyboard:  Tt eSPORTS MEKA G1 Illuminated Gaming Keyboard w/ Cherry MX Black Keys.

Mouse:  Razer DeathAdder Chroma - Multi-Color Ergonomic RGB Gaming Mouse (2015 Model).

Sound:  Integrated Sound -- Razer Kraken Pro Headphones w/ Mic -- BOSE Companion 2 Series III Multimedia Speaker System.

Monitors:  3x (HP 2511x) 25-Inch LED Monitor--Black.

OS:  Windows 10 Professional.

Wireless Router:  NETGEAR Nighthawk AC1900 Dual Band WiFi Gigabit Router (R7000).
Modem:  NETGEAR CM600 24X8 Cable Modem DOCSIS 3.0 Max Download Speeds of 960Mbps -- (ISP-Spectrum).

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Uninstall with Device manager, found somewhere in the Control Panel

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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13 minutes ago, Iggledude said:

Okay, it's a driver issue most likely.  Uninstall ALL graphical drivers, and don't worry, the generic microsoft graphical driver will still be there for you so monitor is viewable.  Restart into safe mode WITH networking allowed.  Uninstall the drivers and then install newest drivers all under the shield of safe mode.  Once done, let us know.

Thank you I haven't yet installed a new driver but all is running well on the basic Windows driver would there be any issues with just using the built in driver as he is just really using it as an internet machine

 

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Sure you can stay with the generic driver.  If you're not asking much (expecting much) then sure the generic works fine.  That's really why it's there I suppose.  Glad it helped. :)

CPU:  Intel Core i7 7700K OCed to 5GHz.
Motherboard:  Asus ROG STRIX RGB GAMING Z270E.
RAM:  G.Skill TridentZ RGB Series 32GB DDR4 3200MHz.
GPU:  EVGA GeForce GTX 780 Ti Dual Classified w/ EVGA ACX Cooler (Highly Overclocked on LN2 BIOS).
Case:  Corsair Graphite Series 780T Full Tower -- Black.
Storage:  2x Samsung 960 2TB PCIe NVMe M.2 SSDs (RAID 0), Samsung 850 Pro 512GB 2.5" SATA III Internal SSD, Samsung 840 EVO 250GB 2.5" SATA III Internal SSD, Corsair Voyager GTX 256GB USB 3.0 Rear Flash Drive, Samsung MUF-128DA2/WW USB Type-C 3.1 128GB Rear Flash Drive, (In-Home Router Backup) -- WD 4TB Black My Passport Portable External USB 3.0 HDD.

PSU:  Corsair AX860 Platinum Edition; Fully Modular.
Cooling:   Corsair Hydro Series H115i Extreme Performance Liquid CPU Cooler w/ 4x Noctua SSO2 Bearing NF-A14 iPPC-2000 PWM Fans in Push/Pull Exhaust Configuration; 5x Corsair ML120 Pro LED Blue 120mm Premium Magnetic Levitation Cooling Case Intake Fans; and 1x Corsair ML140 Pro LED Blue 140mm Premium Magnetic Levitation Rear Exhaust Fan.

Interior Lighting:  2x Corsair Lighting Node Pros -- (Bright White Interior Illumination).
Keyboard:  Tt eSPORTS MEKA G1 Illuminated Gaming Keyboard w/ Cherry MX Black Keys.

Mouse:  Razer DeathAdder Chroma - Multi-Color Ergonomic RGB Gaming Mouse (2015 Model).

Sound:  Integrated Sound -- Razer Kraken Pro Headphones w/ Mic -- BOSE Companion 2 Series III Multimedia Speaker System.

Monitors:  3x (HP 2511x) 25-Inch LED Monitor--Black.

OS:  Windows 10 Professional.

Wireless Router:  NETGEAR Nighthawk AC1900 Dual Band WiFi Gigabit Router (R7000).
Modem:  NETGEAR CM600 24X8 Cable Modem DOCSIS 3.0 Max Download Speeds of 960Mbps -- (ISP-Spectrum).

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1 minute ago, Iggledude said:

Sure you can stay with the generic driver.  If you're not asking much (expecting much) then sure the generic works fine.  That's really why it's there I suppose.  Glad it helped. :)

As soon as I reinstalled the driver it messed up again :( I'm not sure what to do or what I'm doing wrong

 

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What driver are you getting?  Where are you getting it?  Also include complete name of PC (laptop).

CPU:  Intel Core i7 7700K OCed to 5GHz.
Motherboard:  Asus ROG STRIX RGB GAMING Z270E.
RAM:  G.Skill TridentZ RGB Series 32GB DDR4 3200MHz.
GPU:  EVGA GeForce GTX 780 Ti Dual Classified w/ EVGA ACX Cooler (Highly Overclocked on LN2 BIOS).
Case:  Corsair Graphite Series 780T Full Tower -- Black.
Storage:  2x Samsung 960 2TB PCIe NVMe M.2 SSDs (RAID 0), Samsung 850 Pro 512GB 2.5" SATA III Internal SSD, Samsung 840 EVO 250GB 2.5" SATA III Internal SSD, Corsair Voyager GTX 256GB USB 3.0 Rear Flash Drive, Samsung MUF-128DA2/WW USB Type-C 3.1 128GB Rear Flash Drive, (In-Home Router Backup) -- WD 4TB Black My Passport Portable External USB 3.0 HDD.

PSU:  Corsair AX860 Platinum Edition; Fully Modular.
Cooling:   Corsair Hydro Series H115i Extreme Performance Liquid CPU Cooler w/ 4x Noctua SSO2 Bearing NF-A14 iPPC-2000 PWM Fans in Push/Pull Exhaust Configuration; 5x Corsair ML120 Pro LED Blue 120mm Premium Magnetic Levitation Cooling Case Intake Fans; and 1x Corsair ML140 Pro LED Blue 140mm Premium Magnetic Levitation Rear Exhaust Fan.

Interior Lighting:  2x Corsair Lighting Node Pros -- (Bright White Interior Illumination).
Keyboard:  Tt eSPORTS MEKA G1 Illuminated Gaming Keyboard w/ Cherry MX Black Keys.

Mouse:  Razer DeathAdder Chroma - Multi-Color Ergonomic RGB Gaming Mouse (2015 Model).

Sound:  Integrated Sound -- Razer Kraken Pro Headphones w/ Mic -- BOSE Companion 2 Series III Multimedia Speaker System.

Monitors:  3x (HP 2511x) 25-Inch LED Monitor--Black.

OS:  Windows 10 Professional.

Wireless Router:  NETGEAR Nighthawk AC1900 Dual Band WiFi Gigabit Router (R7000).
Modem:  NETGEAR CM600 24X8 Cable Modem DOCSIS 3.0 Max Download Speeds of 960Mbps -- (ISP-Spectrum).

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15 minutes ago, Iggledude said:

What driver are you getting?  Where are you getting it?  Also include complete name of PC (laptop).

Acer aspire v5 is all I know the snid number is 31215582066 I'm getting it from the Acer website but I have to come out of safe mode because edge isn't starting in safe mode because of something to do with the built in administrator account... 

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