USB driver errors

Z0idberg · May 14, 2017

I'm having two problems related to sound that need to be solved:

1. Non-functional audio jacks:

A few months ago (On windows 10), my headphones and microphone (3.5 mm jack) stopped working while plugged into the back of my computer. I plugged them into the front, and just like the back, they were detected but not working. Since then, I have plugged both devices into my USB keyboard that has audio ports, and everything works fine. I think it is software related since plugging them into the keyboard changed the drivers from "VIA HD Audio" to "PnP Sound Device" for both the speakers and microphone.

2. Missing enhancements tab:

I just got a new USB microhpone (Fifine k669b) and it sounds fine, but is a bit quiet. I wanted to use the audio enhancement tab/volume boost to turn the volume up since the levels tab is already maxed out; however, the enhancement tab is not there. Both my old "VIA HD Audio" drivers with the 3.5mm jack and "PnP Sound Device" drivers through the keyboard offered this feature, but now the microphone is running on "PnP Audio Device" drivers (Audio, not Sound) which does not offer it. I tried switching to the "Sound" version of the drivers, but it was not listed as compatible.

Any advice? Thanks for your help.

SamuelJE · May 14, 2017

I would recommend un installing all your audio drivers and reinstalling them, won't lose anything and should resolve any software issues you may be experiencing. Google your mother board model to find the drivers for your specific OS.