Keyboard not working, cant finish OS install

[Jz1]

I just built my mate a new system the specs are:

i5 7500 + AsRock B250m Pro4

 

Now we have identified what the issue is, we thought the windows install was freezing but its indeed the keyboard not working during the installation process.

Are there any work arounds besides using a PS2 Adapter?

 

PS: I dont think the motherboard comes with pre installed USB drivers and the case is a 270R for those who want to know

OS is irrelevant but its Win7

[Benb96]

Have you tried

- different keyboard

- different USB port

- reset CMOS (worth a go)

[Cryosec]

There should be a blue button in the Install window in the bottom left corner. It should open an "Ease of Access" window where you can enable an On-Screen Keyboard

[Sack]

What kind of keyboard is it?

[Skittleslovers02]

12 minutes ago, Sabron said:

I just built my mate a new system the specs are:

i5 7500 + AsRock B250m Pro4

 

Now we have identified what the issue is, we thought the windows install was freezing but its indeed the keyboard not working during the installation process.

Are there any work arounds besides using a PS2 Adapter?

 

PS: I dont think the motherboard comes with pre installed USB drivers and the case is a 270R for those who want to know

OS is irrelevant but its Win7

7th gen processors can't use windows 7 or 8, only windows 10. (according to Intel and Microsoft)

[Jz1]

11 hours ago, Skittleslovers02 said:

7th gen processors can't use windows 7 or 8, only windows 10. (according to Intel and Microsoft)

I thought this might be the case I told him to get win10 but he didnt want it now I guess he has to, Thank you soo much  Were going to install Windows 10 and see if it works