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Floatplane Support

colonel_mortis
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colonel_mortis
Message added by colonel_mortis

For Floatplane support, please send an email to support@floatplane.com for assistance.

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@colonel_mortis

 

Automatic fix failed. Please send a PM to colonel_mortis with your paypal receipt and details of the issue, along with error code 1.

 

Please Help!

 

EDIT: Never mind. It worked as soon as I posted this.

Edited by SilveriX
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On 16/07/2017 at 8:47 AM, Bjfb5768 said:

i have the opposite problem, it hasn't charged me but i still have access please fix so i can support the work ltt does

Sometimes PayPal is a bit late taking the payment, but you appear to have paid now.

HTTP/2 203

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22 minutes ago, Danja said:

As far as I can tell I've paid and got a paypal receipt, but no access to floatplane. If I try and run the script it says page not found. IS something brokerino or do I just suck? The forum topics disappeared for me too, if that helps. 

The script gave an error because you appear to have mistyped the URL (with an extra . at the end). However, it won't help anyway - according to the PayPal API, your last transaction was in July. If you have a receipt for a payment in August, send it to me by PM and I'll look into that for you, otherwise check that your card details are correct for the billing agreement (PayPal -> expand a payment -> "Manage Linus Media Group payments", then edit the details there). PayPal should retry again on Wednesday (you'll need to run the script if that goes through), but give up if it fails after that; if that happens, you can either cancel the existing subscription (but make sure you do cancel it) then subscribe again, or just wait until next month, then run the script once you are charged.

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7 hours ago, Boyborg690 said:

I got my Big Package pass from LTX Con but I never learned how to get Floatplane club. Is there anything I can do to get it working?

Can you send me a PM with the email that you signed up to LTX with, and a copy of your e-ticket, and I can sort that out for you.

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Paid for a year of Floatplane Club yesterday, still no access today but payment gone through, resync link ( https://linustechtips.com/main/floatplane_resync.php ) returns with:

 

Automatic fix failed. Please email floatplanehelp@gmail.com with details of your issue.

 

It is the weekend though, so I'll keep an eye out and be patient till Monday.

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44 minutes ago, DapokesZ said:

Payment went through, lost access and the script is not working, error message comes back with "Automatic fix failed. Please email floatplanehelp@gmail.com with details of your issue." 

You seem to have access at the moment. It can take up to 10 minutes for the script to take effect.

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2 hours ago, Pierre Dabrunst said:

I get
Automatic fix failed. Please email floatplanehelp@gmail.com with the details of the issue for support.
when I try to use the script.  Anyone know why?

That just means that the script was unable to fixer your specific problem. Send an email to floatplanehelp@gmail.com and Luke will be able to help you resolve it.

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