Complete freeze while playing games

[Wendulan]

Hi there

 

For a while now my PC freezes completly while I'm playing a game. Until now it happend in Star Citizen and the beta of For Honor. I have recently installed a second GTX 780 but had that issue already bevor that.

The problem seems to occur at random. Sometimes it's fine, sometimes not.

 

My system Specs:

CPU: i7 4770k

GPU: 2x GTX 780

PSU: Coolermaster 850W

Ram: 16GB Kingston HyperX DDR3 (1333Mhz)

CPU Cooling: H100i 120mm

Motherboard: Sabertooth z87

 

What I tried until now:

GPU Temprature never went over 78-80 Celsius

Scanned the Harddrives

Scanned the CPU and Motherboard with Intel Processor Diagonstics tool and  Hot CPU tester Pro (light version)

 

The programms that run are usually:

For Honor/Star Citizen

Steam

Dropbox

EVGA Precision X

Kaspersky Antivirus

Logitech Driver (Keyboard and Headset)

Roccat Driver (Mouse)

Samsung Magician

f.Lux

Nvidia GeForce Experience

And sometimes Firefox

 

I should add that my Graphic Cards are not Overclocked at the moment.

 

I sure hope you can help me. It is pretty annoying to restart the Computer everytime

 

Signing off

Wendulan

 

 

 

Edited February 12, 2017 by Wendulan
Added Motherboard, Corrected RAM

[MorganO]

5 minutes ago, Wendulan said:

-snip-

warm the pc up to stop it freezing 

/s

 

have you overclocked anything?

[tikker]

Are you running any overclocks on the CPU or GPU? Maybe they are unstable depending on the load.

[Wendulan]

1 minute ago, KOMTechAndGaming said:

warm the pc up to stop it freezing 

/s

 

have you overclocked anything?

I do not know what you mean with your first sentence but no because I still have warranty on my new GTX 780 I refrain from overclocking at the moment. My CPU is not overclocked either.

[Wendulan]

2 minutes ago, tikker said:

Are you running any overclocks on the CPU or GPU? Maybe they are unstable depending on the load.

Nope none at all.

[MorganO]

2 minutes ago, Wendulan said:

I do not know what you mean with your first sentence but no because I still have warranty on my new GTX 780 I refrain from overclocking at the moment. My CPU is not overclocked either.

first sentance was a joke hence /s 

does the pc lock up and not respond at all? or if you press the power button once does it react?

[Wendulan]

1 minute ago, KOMTechAndGaming said:

first sentance was a joke hence /s 

does the pc lock up and not respond at all? or if you press the power button once does it react?

I did not try that but Ctrl + Alt + Delete does not work and Ctrl + Shift + Esc doesn't work either. I'll Try that next time it happens.

[Wendulan]

3 minutes ago, KOMTechAndGaming said:

first sentance was a joke hence /s 

does the pc lock up and not respond at all? or if you press the power button once does it react?

Ohhh I just got the joke XD.

Sorry

[tikker]

4 minutes ago, Wendulan said:

Nope none at all.

Maybe it's a RAM issue. Did you check RAM usage while gaming? Perhaps you're exceeding your capacity or something's wrong. You could try running MemTest86 to check your memory.

[Wendulan]

1 minute ago, tikker said:

Maybe it's a RAM issue. Did you check RAM usage while gaming? Perhaps you're exceeding your capacity or something's wrong. You could try running MemTest86 to check your memory.

Thank you I'll do MemTest86. But I just noticed something XD. sorry I have 16GB of RAM not 8.

[MorganO]

4 minutes ago, Wendulan said:

Ohhh I just got the joke XD.

Sorry

its all cool  

[LabRat]

pull that second card from the machine.

disable-------------------Dropbox

uninstall------------------EVGA Precision X

disable the driver for the headset--------------Logitech Driver (Keyboard and Headset)

disable----------------Samsung Magician

disable----------------f.Lux

uninstall------------------------Nvidia GeForce Experience

disable any extra sound drivers not being used.

 

[Wendulan]

1 minute ago, LabRat said:

pull that second card from the machine.

disable-------------------Dropbox

uninstall------------------EVGA Precision X

disable the driver for the headset--------------Logitech Driver (Keyboard and Headset)

disable----------------Samsung Magician

disable----------------f.Lux

uninstall------------------------Nvidia GeForce Experience

disable any extra sound drivers not being used.

 

If nothing works I'll try that, but it is definitely my last resort.

[LabRat]

wouldn't have suggested that if i didn't think it might help,. that's the nature of troubleshooting. good luck.

[tikker]

11 minutes ago, Wendulan said:

Thank you I'll do MemTest86. But I just noticed something XD. sorry I have 16GB of RAM not 8.

Ah well most likely not a capacity issue then

[SSS33]

So cpu gpu under strain it freezes - have you updated the drivers for gpu? Sometimes settings get changed other than that you set or default settings, did you check thermal throttling settings and power limits? or more than one driver for gpu running causing conflict? Had conflict with wattman (amd) and msi afterburner - more gpu governing, but more than one application trying to control your graphics card parameters 

[Wendulan]

54 minutes ago, SSS33 said:

So cpu gpu under strain it freezes - have you updated the drivers for gpu? Sometimes settings get changed other than that you set or default settings, did you check thermal throttling settings and power limits? or more than one driver for gpu running causing conflict? Had conflict with wattman (amd) and msi afterburner - more gpu governing, but more than one application trying to control your graphics card parameters 

I'm running everything at default at the moment. The latesr drivers are installed. I don' know were the settings for thermal throttling and power limits are but I can check them if you tell me where they are.

And you suggest that it could be the EVGA programm conflicting with geforce experience?

[Wendulan]

1 hour ago, SSS33 said:

So cpu gpu under strain it freezes - have you updated the drivers for gpu? Sometimes settings get changed other than that you set or default settings, did you check thermal throttling settings and power limits? or more than one driver for gpu running causing conflict? Had conflict with wattman (amd) and msi afterburner - more gpu governing, but more than one application trying to control your graphics card parameters 

I'm running everything at default at the moment. The latest drivers are installed. I don' know were the settings for thermal throttling and power limits are but I can check them if you tell me where they are.

And you suggest that it could be the EVGA programm conflicting with geforce experience?

[Wendulan]

9 hours ago, tikker said:

Maybe it's a RAM issue. Did you check RAM usage while gaming? Perhaps you're exceeding your capacity or something's wrong. You could try running MemTest86 to check your memory.

I did The MemTest no issues with the RAM.

[Wendulan]

Okay I think I solved the issue! It wasn't a hardware problem. As suggested by SSS33 it was the EVGA software conflicting with Nvidia GeForce experience. I don't have freezes anymore (And somehow my Graphic Cards are quieter now XD). Thank you all for your help, I really appreciate it! This forum is really great.

[tikker]

49 minutes ago, Wendulan said:

Okay I think I solved the issue! It wasn't a hardware problem. As suggested by SSS33 it was the EVGA software conflicting with Nvidia GeForce experience. I don't have freezes anymore (And somehow my Graphic Cards are quieter now XD). Thank you all for your help, I really appreciate it! This forum is really great.

Glad to see it solved.

[LabRat]

1 hour ago, Wendulan said:

Okay I think I solved the issue! It wasn't a hardware problem. As suggested by SSS33 it was the EVGA software conflicting with Nvidia GeForce experience. I don't have freezes anymore (And somehow my Graphic Cards are quieter now XD). Thank you all for your help, I really appreciate it! This forum is really great.

and you didn't want to try any of that...............

[Wendulan]

9 hours ago, LabRat said:

and you didn't want to try any of that...............

I said that I would try that, IF nothing else worked, and I did that didn't I? Additionally it seemed to me like you suggested that I do all these things together and I thought that that was a little extreme. It seems I misunderstood you, sorry.

[Wendulan]

9 hours ago, tikker said:

Glad to see it solved.

Thank you for your help! People like you make this Forum great.