Laptop can't run games

[TheKylieBoy]

Hey! Kyle here,

So i moved to another country two weeks ago, and my main system is still being shipped, so i bought quite a decent laptop in the mean time so i could game on it.

 

One issue tho: It can't run games. I've already updated the graphics drivers, i did a new install of directx 12, and still i get error message 'couldnt initialize dx redist etc'
League of legends runs fine at 150fps, minecraft is running at 100 too, but i cant get any steam games to run whatsoever.

 

Any help appreciated!

[Techicolors]

what are the laptop's specs? 

[kirashi]

2 minutes ago, TheKylieBoy said:

Hey! Kyle here,

So i moved to another country two weeks ago, and my main system is still being shipped, so i bought quite a decent laptop in the mean time so i could game on it.

 

One issue tho: It can't run games. I've already updated the graphics drivers, i did a new install of directx 12, and still i get error message 'couldnt initialize dx redist etc'
League of legends runs fine at 150fps, minecraft is running at 100 too, but i cant get any steam games to run whatsoever.

 

Any help appreciated!

It would be helpful to provide both the Make and Model, and a link to the exact laptop your purchased so we can lookup any potential issues that other people may or may not be having with it.

 

Also, when you say Steam games won't run, what do you mean?

Do they launch at all?

Do they crash after launching?

 

DirectX related errors should only really show up if related to dx9 stuff, since Windows 10 should have built-in support for dx12 out of the box. Games the require specialized versions should automagically install these prerequisites when you first launch them from Steam.

[TheKylieBoy]

   Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.150717-1719)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Aspire E5-551G
                     BIOS: V1.15
                Processor: AMD A10-7300 Radeon R6, 10 Compute Cores 4C+6G  (4 CPUs), ~1.9GHz
                   Memory: 16384MB RAM
      Available OS Memory: 15306MB RAM
                Page File: 3371MB used, 14238MB available
              Windows Dir: C:\Windows
          DirectX Version: 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.10240.16384 64bit Unicode

 

[TheKylieBoy]

Aight so;

Display Devices
---------------
          Card name: AMD Radeon(TM) R6 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x130A)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_130A&SUBSYS_08641025&REV_00
     Display Memory: 10674 MB
   Dedicated Memory: 3020 MB
      Shared Memory: 7653 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor




also, When i run steam games, this pops up. see attached.

[TheKylieBoy]

im not trying to run gtav at 60fps, even if i wanted to i wouldnt be able to, since the games wont even launch. Thats my only issue, im not able to launch the games.

3 minutes ago, wrathoftheturkey said:

I'd be more surprised if it ran well, honestly. Sorry, I just don't think it has the horses.

 

[TheKylieBoy]

1 minute ago, wrathoftheturkey said:

Oops, read the title, made an assumption and then skimmed the post.

 

Try Dxdiag (just hit the Windows key and search for it)

Thats where i got my system info from^^
Notes state that there are no issues.

[TheKylieBoy]

This is really weird. Ive done the dx install before without any success, but this seemed to work. Thanks alot

1 hour ago, wrathoftheturkey said:

https://www.microsoft.com/en-us/download/confirmation.aspx%3Fid%3D35 Worked for people on Steam, it's the official web installer. Should patch up any missing files you have.

 

https://steamcommunity.com/discussions/forum/1/490121928344341641/

 

That was your error message, right?