Cant enable freesync

[Xyloto]

Yo guys 

I bought a new monitor which is a freesync supported monitor. But i cant turn in on in the radeon setting even though my gpu is supported ( r9 380 )

 

What i've tried to do :

- Install the latest driver

- Reinstall the driver with ddu

- install the monitor driver manually via device manager

- pray to lord gaben

 

thanks

[Xyloto]

o wait wrong forum. someone move it to troubleshooting pls

[TheNuzziNuzz]

What are you using to connect the GPU to the display?

[TheNuzziNuzz]

7 minutes ago, Xyloto said:

Yo guys 

I bought a new monitor which is a freesync supported monitor. But i cant turn in on in the radeon setting even though my gpu is supported ( r9 380 )

 

What i've tried to do :

- Install the latest driver

- Reinstall the driver with ddu

- install the monitor driver manually via device manager

- pray to lord gaben

 

thanks

 

I cannot find were that monitor says it supports free-sync.

[Sir Asvald]

2 minutes ago, TheNuzziNuzz said:

I cannot find were that monitor says it supports free-sync.

It does support freesync

 

[G27Racer_188]

8 minutes ago, Xyloto said:

Yo guys 

I bought a new monitor which is a freesync supported monitor. But i cant turn in on in the radeon setting even though my gpu is supported ( r9 380 )

 

What i've tried to do :

- Install the latest driver

- Reinstall the driver with ddu

- install the monitor driver manually via device manager

- pray to lord gaben

 

thanks

You have to connect your monitor with HDMI cable as freesync works only over Displayport (which this monitor lacks for some reason) and HDMI.

[Sir Asvald]

9 minutes ago, Xyloto said:

o wait wrong forum. someone move it to troubleshooting pls

It's in the correct sub-forum. Are you using DP or HDMI?

 

Look at this:

 

https://community.amd.com/docs/DOC-1432

[Xyloto]

1 minute ago, G27Racer_188 said:

You have to connect your monitor with HDMI cable as freesync works only over Displayport (which this monitor lacks for some reason) and HDMI.

i do use the hdmi cable that provided in the box

 

4 minutes ago, TheNuzziNuzz said:

I cannot find were that monitor says it supports free-sync.

it does

[Mr.Humble]

3 minutes ago, TheNuzziNuzz said:

I cannot find were that monitor says it supports free-sync.

It's there.

9 minutes ago, Xyloto said:

Yo guys 

I bought a new monitor which is a freesync supported monitor. But i cant turn in on in the radeon setting even though my gpu is supported ( r9 380 )

 

What i've tried to do :

- Install the latest driver

- Reinstall the driver with ddu

- install the monitor driver manually via device manager

- pray to lord gaben

 

thanks

Go to the monitor controls menu (on the monitor, not in the PC), and there somewhere (in my LG 34UC88, it's under Picture -> Game adjust) is the option to enable Freesync in the monitor. Then you can enable it in Radeon software.

[Xyloto]

1 minute ago, Abdul201588 said:

It's in the correct sub-forum. Are you using DP or HDMI?

 

Look at this:

 

https://community.amd.com/docs/DOC-1432

yes i use hdmi cable that is provided in the box

[Sir Asvald]

2 minutes ago, Xyloto said:

i do use the hdmi cable that provided in the box

 

it does

You need DP 1.2 for it to work. Your monitor doesn't have that connection

[Mr.Humble]

3 minutes ago, Abdul201588 said:

You need DP 1.2 for it to work. Your monitor doesn't have that connection

Czech out this website, the monitor (LG 22MP68VQP) is listed as compatible over HDMI

[Sir Asvald]

1 minute ago, vojta.pokorny said:

Czech out this website, the monitor (LG 22MP68VQP) is listed as compatible over HDMI

Hmm. Could it be his GPU then? He's got an R9 380

[Mr.Humble]

7 minutes ago, G27Racer_188 said:

You have to connect your monitor with HDMI cable as freesync works only over Displayport (which this monitor lacks for some reason) and HDMI.

http://www.amd.com/Documents/freesync-hdmi.pdf

 

AMD official website

[WkdPaul]

16 minutes ago, Xyloto said:

o wait wrong forum. someone move it to troubleshooting pls

Done

 

[Mr.Humble]

3 minutes ago, Abdul201588 said:

Hmm. Could it be his GPU then? He's got an R9 380

The whole R9 300 series of GPUs list Freesync compatability in their specs.

[Xyloto]

12 minutes ago, vojta.pokorny said:

It's there.

Go to the monitor controls menu (on the monitor, not in the PC), and there somewhere (in my LG 34UC88, it's under Picture -> Game adjust) is the option to enable Freesync in the monitor. Then you can enable it in Radeon software.

 

the option is greyed out somehow

7 minutes ago, Abdul201588 said:

Hmm. Could it be his GPU then? He's got an R9 380

on the amd website r9 300 series do supported

[Mr.Humble]

6 minutes ago, Xyloto said:

 

Spoiler

 

the option is greyed out somehow

on the amd website r9 300 series do supported

Try resetting the monitor to factory defaults.

[Xyloto]

5 minutes ago, vojta.pokorny said:

Try resetting the monitor to factory defaults.

 

23 minutes ago, vojta.pokorny said:

It's there.

Go to the monitor controls menu (on the monitor, not in the PC), and there somewhere (in my LG 34UC88, it's under Picture -> Game adjust) is the option to enable Freesync in the monitor. Then you can enable it in Radeon software.

thanks dude. there is an option in the osd menu called "osd lock" and it was enabled. i disable it and i can access freesync option. 

[Mr.Humble]

3 minutes ago, Xyloto said:

 

thanks dude. there is an option in the osd menu called "osd lock" and it was enabled. i disable it and i can access freesync option. 

You're welcome. Glad you got it to work!