Android OS Contacts Bug? Same Entry on Two Lines

[crumbworks]

I'm trying to fix my mother's Android phone (Nexus 5 with Android 6.0.1)

 

Half a dozen contacts are showing up twice but they are NOT duplicates -- meaning:

 

- if I highlight one of them to select it, it highlights both lines

- it detects I'm only highlighting 1 entry (says so at the top), even though it has a checkmark on both

- there's no "merge" button because, as I said, it detects it's a single entry I'm highlighting, not 2+ (it's simply listing it twice)

- It only shows the merge icon up top if I select a DIFFERENT contact along with "Marc" (using example below), because then it realizes two are being selected

- I even exported the Vcard and it also shows the entries only once

- Same thing on Contacts via computer -- the entry is singular

- Yet her phone shows those particular people on two lines

- Any tips / suggestions? I've crashed Contacts app, cleared cache, rebooted phone, etc.

 

See screenshot

[paddy-stone]

Have you looked at contact display options?, might be displaying both SIM/phone or SIM/google etc.

[crumbworks]

It wasn't display related. I ended up removing all her "accounts" (Google, Whatsapp, Skype, etc) and re-adding them, and that did the trick. Something glitched and that's the only thing that fixed it up.