RX 460 not performing as should

[bentsnagga]

Hello everyone, after many hours of troubleshooting im bunked and think I have a defected card but I just thought I'd post here because you guys would know a lot more than I do. So basically, I bought the card and a new powersupply and installed them into my Optiplex 990. After that I tried running a couple of games after installing the drivers and doing the necessary things when setting up a new card, and the card is performing horribly, getting 1-16fps in Minecraft and Rainbow 6. I decided to do some tests with NovaBench and the gpu score returned 10 when others using the same card are getting anywhere from 600-700. I really don't know what to do. I've attached my DxDiag as I've been told its helpful when diagnosing these issues. I can return the card back to PCCaseGear for testing and get a new card if it is defected but I just wanted to run it through here first because im a bit of a noob. Thanks!

DxDiag.txt

[TheRandomness]

Use DDU to uninstall drivers (it has the option to boot into safe mode, please do so) before reinstalling drivers. 

[bentsnagga]

Did what you said and the problem still persists, however I didn't update the drivers after installing them off the disk this time around, but I don't feel that's the problem

[Deli]

Just one question. Do you plug the display cable to the rear IO of the card or the motherboard?

[bentsnagga]

Plugged the DVI into the card, theres no DVI support on the motherboard

[Deli]

5 minutes ago, bentsnagga said:

Plugged the DVI into the card, theres no DVI support on the motherboard

Go to the BIOS and have a look what the configuration of PCIe slot. See if the slot the card is inserted is x16, not x1 or x4.

[TheRandomness]

23 minutes ago, bentsnagga said:

Did what you said and the problem still persists, however I didn't update the drivers after installing them off the disk this time around, but I don't feel that's the problem

Always install drivers from AMD's website. Drivers on a disk are usually outdated. 

[bentsnagga]

20 minutes ago, Deli said:

Go to the BIOS and have a look what the configuration of PCIe slot. See if the slot the card is inserted is x16, not x1 or x4.

double checked and its in the right port

 

19 minutes ago, TheRandomness said:

Always install drivers from AMD's website. Drivers on a disk are usually outdated. 

I tried searching for a while for the drivers but didnt have luck so i installed the disks drivers then updated

 

[TheRandomness]

3 hours ago, bentsnagga said:

double checked and its in the right port

 

I tried searching for a while for the drivers but didnt have luck so i installed the disks drivers then updated

 

You can just go the the AMD website after searching 'AMD drivers'

http://support.amd.com/en-us/download