40% Packet loss...

[Mr.Meerkat]

Hmmmmmm...trying to play CSGO with 40% packet loss is ermmmm...very nice?

Feels worse than constant 400 ping as half of the flashbangs, smokes, enemies, friendlies, shots don't even appear/register/activate...

 

I'm connected with ethernet (router to my gigabit switch to my pc) so it's not a Wifi issue and it seems to be a line problem (did an online test and 80% packet loss...) so...time to complain to talktalk?  

 

Edit: 20mbps down and 10 up speeds...over the usual 65 down and 19 up I was getting for the last 3  months...FOR FUCK SAKE!  

[Skiiwee29]

Plug yourself directly into your modem/isp and test. 

[Skiiwee29]

I am a network ISP engineer and I instruct my call center agents to not accept any testing done unless they are directly plugged into our equipment 

[Mr.Meerkat]

7 minutes ago, legacy99 said:

I am a network ISP engineer and I instruct my call center agents to not accept any testing done unless they are directly plugged into our equipment 

?? I am using talktalk's own modem/router (which doesn't have support for G.INP which is a feature for DLM resulting in large amount of downstream interleave depth...) so...for fack sake?

 

edit: I understand what you mean, the switch is now gone and my PC is directly connected to the modem/router combo

[KuJoe]

Once you plug directly into the modem run an MTR to Google.com or 8.8.8.8 and see if where the packets are dropping, then report this to your ISP.

[Mr.Meerkat]

1 minute ago, KuJoe said:

Once you plug directly into the modem run an MTR to Google.com or 8.8.8.8 and see if where the packets are dropping, then report this to your ISP.

I suspect it's the actual line without the need of any testing considering my internet speeds have just 1/3-ed  

 

vs

 

history of speeds

[KuJoe]

1 minute ago, Mr.Meerkat said:

I suspect it's the actual line without the need of any testing considering my internet speeds have just 1/3-ed  

 

vs

 

history of speeds

Oh, I thought you were posting here for help in troubleshooting the problem. If you're fine with slow speeds and packet loss then all is good.

[Mr.Meerkat]

Just now, KuJoe said:

Oh, I thought you were posting here for help in troubleshooting the problem. If you're fine with slow speeds and packet loss then all is good.

But I'm not fine with it...Me want my 75Mbps down speeds back ;-; 

fucking useless modem and shitty talktalk and their very unstable lines  

[paddy-stone]

OK, have you tried turning it off, leave for a few minutes and then turn off again... should give you another connection.

[Mr.Meerkat]

Just now, paddy-stone said:

OK, have you tried turning it off, leave for a few minutes and then turn off again... should give you another connection.

Tried that last night when it started to happen...god dammit BT, fix your fucking lines  

[KuJoe]

Just now, Mr.Meerkat said:

But I'm not fine with it...Me want my 75Mbps down speeds back ;-; 

fucking useless modem and shitty talktalk and their very unstable lines  

OK so you're not fine with it but you don't want to try and fix it? I'm confused.

[Mr.Meerkat]

Just now, KuJoe said:

OK so you're not fine with it but you don't want to try and fix it? I'm confused.

Well I can't fix it as it's the actual phone line that's at fault (we have FTTC internet so it's copper phone lines for the last 10-50 meters)...that's why talktalk is gonna get a very nice complaint tomorrow when their livechat opens  

[KuJoe]

1 minute ago, Mr.Meerkat said:

Well I can't fix it as it's the actual phone line that's at fault (we have FTTC internet so it's copper phone lines for the last 10-50 meters)...that's why talktalk is gonna get a very nice complaint tomorrow when their livechat opens  

Oh OK, I personally like to call up my ISP and tell them exactly where the problem is so I can get off the phone quickly and it can get fixed the first time but if you have free time to kill then so be it.

[Mr.Meerkat]

Just now, KuJoe said:

Oh OK, I personally like to call up my ISP and tell them exactly where the problem is so I can get off the phone quickly and it can get fixed the first time but if you have free time to kill then so be it.

Well what do I rather do? Type to people who have some knowledge in networking (cause their technical team on live chat is not that bad) or speak to customer support that has no idea?

[paddy-stone]

Just now, KuJoe said:

Oh OK, I personally like to call up my ISP and tell them exactly where the problem is so I can get off the phone quickly and it can get fixed the first time but if you have free time to kill then so be it.

It won't matter with talktalk and so many other companies, they pretty much have zero knowledge of what they are doing, they read from a script... even when you tell them you have done their own fault finding POS on their website first, they will not deviate from the script and ask you to do it again. I know what you are saying, but they will ONLY go by what their screen is telling them to do, even if you can point them to the exact problem. When you have finally ran through all their little "tests" that any monkey could do themselves, they finally will get to "OK we will send an engineer out to have a look, but if the fault is found to be on your equipment and not the line, then we will charge you x amount for the engineer visit"

[KuJoe]

Just now, Mr.Meerkat said:

Well what do I rather do? Type to people who have some knowledge in networking (cause their technical team on live chat is not that bad) or speak to customer support that has no idea?

It's completely up to you, I'm just voicing my opinion on how I prefer to handle ISPs. You do what you feel comfortable with.

[KuJoe]

2 minutes ago, paddy-stone said:

It won't matter with talktalk and so many other companies, they pretty much have zero knowledge of what they are doing, they read from a script... even when you tell them you have done their own fault finding POS on their website first, they will not deviate from the script and ask you to do it again. I know what you are saying, but they will ONLY go by what their screen is telling them to do, even if you can point them to the exact problem. When you have finally ran through all their little "tests" that any monkey could do themselves, they finally will get to "OK we will send an engineer out to have a look, but if the fault is found to be on your equipment and not the line, then we will charge you x amount for the engineer visit"

I understand that and I bypass the script by saying "OK, didn't work" until they get to a point where they can escalate it or do a ping themselves. Bypassing the script is one of the benefits of knowing where the problem is.

[Mr.Meerkat]

2 minutes ago, paddy-stone said:

It won't matter with talktalk and so many other companies, they pretty much have zero knowledge of what they are doing, they read from a script... even when you tell them you have done their own fault finding POS on their website first, they will not deviate from the script and ask you to do it again. I know what you are saying, but they will ONLY go by what their screen is telling them to do, even if you can point them to the exact problem. When you have finally ran through all their little "tests" that any monkey could do themselves, they finally will get to "OK we will send an engineer out to have a look, but if the fault is found to be on your equipment and not the line, then we will charge you x amount for the engineer visit"

Last time I dealt with Talktalk (like 3 years ago) our ADSL internet was constantly cutting out so we contacted talktalk, they reset the DLM settings, set it to 8mbps (over 6) and bam, never cut out ever again  

[paddy-stone]

9 minutes ago, KuJoe said:

I understand that and I bypass the script by saying "OK, didn't work" until they get to a point where they can escalate it or do a ping themselves.

I personally would like to find the problem, so that if there's a next time I can try doing something about it maybe, or at least test it to see if it is that problem. But honestly, I am with talktalk myself and the call centres are based in india... I have literally ran thorugh everything I could possibly do myself many times, then when you call them, say to them I have just done all that... they still want you to do it again. I have gotten so angry with them not wanting to deviate from the script one little bit, I asked to speak to a manager... then the manager came on and was at least reasonable. This was the last time I spoke to them and when the engineer came out turned out the master socket had had a surge when lightning hit nearby and it had melted some components. Engineer replaced the socket and has been fine since.

 

[Mr.Meerkat]

3 minutes ago, paddy-stone said:

I personally would like to find the problem, so that if there's a next time I can try doing something about it maybe, or at least test it to see if it is that problem. But honestly, I am with talktalk myself and the call centres are based in india... I have literally ran thorugh everything I could possibly do myself many times, then when you call them, say to them I have just done all that... they still want you to do it again. I have gotten so angry with them not wanting to deviate from the script one little bit, I asked to speak to a manager... then the manager came on and was at least reasonable. This was the last time I spoke to them and when the engineer came out turned out the master socket had had a surge when lightning hit nearby and it had melted some components. Engineer replaced the socket and has been fine since.

 

And here's me talking to live chat and they aren't BSing around with telling me to do something on my end

[paddy-stone]

4 minutes ago, Mr.Meerkat said:

And here's me talking to live chat and they aren't BSing around with telling me to do something on my end

I would've done that, but when I had the problem my router was dropping the connection about 12 times an hour, so live chat was not an option, LOL

 

[Mr.Meerkat]

2 minutes ago, paddy-stone said:

I would've done that, but when I had the problem my router was dropping the connection about 12 times an hour, so live chat was not an option, LOL

 

Rip

[paddy-stone]

I have since the problem was fixed, bought a new modem/router 3rd party... netgear nighthawk VDSL, hasn't had many problems since and at least I can pretty much rule the modem/router out of the equation if there's any problems

[Mr.Meerkat]

3 minutes ago, paddy-stone said:

I have since the problem was fixed, bought a new modem/router 3rd party... netgear nighthawk VDSL, hasn't had many problems since and at least I can pretty much rule the modem/router out of the equation if there's any problems

Spoiler

 I cry everytiem...useless modem/routers...that cannot handle DLM properly as they don't support G.INP resulting in lower speeds  

[Wombo]

11 hours ago, Mr.Meerkat said:

Hmmmmmm...trying to play CSGO with 40% packet loss is ermmmm...very nice?

Feels worse than constant 400 ping as half of the flashbangs, smokes, enemies, friendlies, shots don't even appear/register/activate...

 

I'm connected with ethernet (router to my gigabit switch to my pc) so it's not a Wifi issue and it seems to be a line problem (did an online test and 80% packet loss...) so...time to complain to talktalk?  

 

Edit: 20mbps down and 10 up speeds...over the usual 65 down and 19 up I was getting for the last 3  months...FOR FUCK SAKE!  

Can we please see some traceroute results.