USB issues when reinstalling windows

[Mini Van Dan]

Hi there I need help with a windows issue and was hoping someone here might know. Basically what happens is whenever I run the windows reinstallation process all my usb hubs stop working. Which is annoying because then I can't use my mouse or keyboard to operate the windows installation. I was wondering if someone knows how to fix this so that I can reinstall windows without having this problem? [windows 7] Thanks again for those who reply

[zMeul]

what Windows version are you installing on what hardware !? specifically mobo

[Mini Van Dan]

1 minute ago, zMeul said:

what Windows version are you installing on what hardware !? specifically mobo

I'm using windows 7 with a msi g45 z97 gaming mobo

[zMeul]

Just now, Mini Van Dan said:

z97 gaming

I'm assuming it's this? https://www.msi.com/Motherboard/Z97-GAMING-5.html#hero-overview

since you haven't provided details as I asked

 

the mouse and keyboard should go in the black ports:

[BlueChinchillaEatingDorito]

7 minutes ago, Mini Van Dan said:

Hi there I need help with a windows issue and was hoping someone here might know. Basically what happens is whenever I run the windows reinstallation process all my usb hubs stop working. Which is annoying because then I can't use my mouse or keyboard to operate the windows installation. I was wondering if someone knows how to fix this so that I can reinstall windows without having this problem? [windows 7] Thanks again for those who reply

Are you plugging in the mouse and keyboard directly into the back or front USB ports? If you're using one of those one to four USB port hubs, those things are hit or miss in my experience.

[Mini Van Dan]

Just now, zMeul said:

I'm assuming it's this? https://www.msi.com/Motherboard/Z97-GAMING-5.html#hero-overview

since you haven't provided details as I asked

 

the mouse and keyboard should go in the black ports:

this is the board I have yes and They are plugged into the back but the minute I run the reinstallation they all stop working. I also have a i5 4590 and gtx 950 but not sure if that helps

[Enderman]

Don't use any USB hubs, plug your stuff directly into the back of the motherboard.

[zMeul]

Just now, Mini Van Dan said:

this is the board I have yes and They are plugged into the back

are they plugged into the black ports, very specifically

[Mini Van Dan]

13 minutes ago, BlueChinchillaEatingDorito said:

Are you plugging in the mouse and keyboard directly into the back or front USB ports? If you're using one of those one to four USB port hubs, those things are hit or miss in my experience.

 

11 minutes ago, zMeul said:

are they plugged into the black ports, very specifically

I have them plugged into the top two red ports

[BlueChinchillaEatingDorito]

1 minute ago, Mini Van Dan said:

yes I have them plugged into the top two red ports

 

Got any PS2 keyboards on hand then?

[Mini Van Dan]

Just now, BlueChinchillaEatingDorito said:

Got any PS2 keyboards on hand then?

no I only have usb ;[

[zMeul]

1 minute ago, Mini Van Dan said:

I have them plugged into the top two red ports

put them in the black ones, as I said

not the red ones, not the blue ones ... the black ones

 

you should also go into the BIOS > Advanced > USB config

and turn Legacy USB Support to enble

[Mini Van Dan]

Just now, zMeul said:

put them in the black ones, as I said

not the red ones, not the blue ones ... the black ones

 

you should also go into the BIOS > Advanced > USB config

and turn Legacy USB Support to enble

thanks i'll give this a shot see how it works

[zMeul]

one more thing, in BIOS, f you have any of the Fast Boot options enabled, disable them

[Mini Van Dan]

1 minute ago, zMeul said:

one more thing, in BIOS, f you have any of the Fast Boot options enabled, disable them

So I enabled the legacy usb and made sure they're plugged into the black ones but it's still not working. once I run they install my all my usb's stop working

 

[zMeul]

Just now, Mini Van Dan said:

So I enabled the legacy usb and made sure they're plugged into the black ones but it's still not working. once I run they install my all my usb's stop working

this is very very odd, do the other thing I posted above, with the fast boot off

 

have you installed W7 on it previously and it worked ?! or is it 1st time trying to install W7?

 

couple of other things you could try

• reset the BIOS to the factory defaults
• update the BIOS

[Mini Van Dan]

2 minutes ago, zMeul said:

this is very very odd, do the other thing I posted above, with the fast boot off

 

have you installed W7 on it previously and it worked ?! or is it 1st time trying to install W7?

 

couple of other things you could try

• reset the BIOS to the factory defaults
• update the BIOS

yes when I ran the install for the first time off a fresh install it was fine. But it just only seems to only be whenever I try to reinstall that it stops working

 

[zMeul]

1 minute ago, Mini Van Dan said:

yes when I ran the install for the first time off a fresh install it was fine. But it just only seems to only be whenever I try to reinstall that it stops working

ultimately, get a PS2 keyboard