Microsoft Support

[patrickmoneyy]

Recently I've had to contact tech support for my windows 10 quite often. Every time I contact microsoft I end up in a chat with someone who can barely speak English, takes literally 5 minutes to respond, and then when they respond to me its some crap like "I understand your concerns". By the end of the conversation I end up getting told I need a premium support plan and just go find the solution on a forum, the only place I can seem to find helpful answers. Linus should make a video discussing the low quality of today's tech support, and the lost job opportunities for tech savvy teenagers that could provide better tech support with no more than a few weeks training. 

[MoonlightSylv]

Those sound like scammers, not official numbers. 

These are official: https://support.microsoft.com/en-ie/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0

Edited August 8, 2016 by ShadowTechXTS

[treeroy]

It takes a lot longer than a few weeks to get trained up on a customer support service lol  but yeah, I agree that it's a shame so many companies have outsourced their CS to india or wherever, making the most of cheap labour. My hope is that as those countries grow and develop, labour will get more and more expensive, so companies will bring back support centres to their native countries and naturally you'll get more tech savvy employees.

[Donut417]

30 minutes ago, patrickmoneyy said:

Recently I've had to contact tech support for my windows 10 quite often. Every time I contact microsoft I end up in a chat with someone who can barely speak English, takes literally 5 minutes to respond, and then when they respond to me its some crap like "I understand your concerns". By the end of the conversation I end up getting told I need a premium support plan and just go find the solution on a forum, the only place I can seem to find helpful answers. Linus should make a video discussing the low quality of today's tech support, and the lost job opportunities for tech savvy teenagers that could provide better tech support with no more than a few weeks training. 

People in India and Pakistan dont demand the wages and healthcare that we American's demand. So its much cheaper for Microsoft to out source tech support. This is a practice that many companies do. 

 

Also why in holy Jesus are you calling Microsoft? Most issues you can just Google and get the info. I have never contacted MS support for anything. As I used to work in a call center, I know for a fact most of those people dont know there ass hole from a hole in the ground. Your better off looking for a solution yourself. 

[demonix00]

Premium Support Plan????

 

It sounds like you're continually calling tech support scammers and not the actual microsoft as I highly doubt that microsoft would have any kind of premium support plans.

[Donut417]

https://support.microsoft.com/en-us/contactus/?os=windows-10

 

This is the link to Microsoft support. Did you go here to start you communication with Microsoft? 

 

Doesnt look like they have a phone number to call. At least its not easy to find on their website. 

[GoodBytes]

Tech support is usually always outsourced for the reason mentioned by others above.

Sadly, if you want good support, it costs more money. For example, back in ~2008 area, if you bought a Dell business class system, the systems where much more expensive for the specs as the "Home" computers. Extended warranty also cost more. But, if you called during office hours, you got someone local (at least in North America).  It is part  of the price of the product. And if you called outside of hours, it was usually India, but you can see they are people that worked a number of years in the "Home tech support" department, and now upgraded to Business. And you can see that they are more knowledgeable about the companies products, knows the system to listen to you, and skip through the 'step-by-step' stuff that appears on his screen to say to you, and not go "Did you try turning it off and on again?", and you go "For the 20th time, YES!", and from experience can directly give you the solution. Also their English is better, you can see they took additional courses, and more experience with the language. You still have fake names though. "Hello I am Jeff.. in India... yes, Jeff is a very common name in India".

 

Tech support is usually there for common simple questions. When you go higher, then their computer doesn't have information, and this becomes tricky, as the guy on the phone needs to guess things.. but he is not an IT professional. They are forced to follow stupid wizard on the screen, because the most important thing in a companies tech support call is consistency. Ages ago, people complained that they had to sometimes do 2 or 3 calls to fall on the right answer for the solution, and not waste time doing other things (say: re-install Windows, or ship for service, but the system is fine). But the end result, is that you have this shitty experience, which they can put online, really. It just looks shitty for the consumer, so they don't so it... at least not yet.

 

I mean they are there to answer you questions like: how do I pin or unpin something in the Start menu or task bar, how to fix my screen resolution so that things aren't blurry, what are these popups, why the "blue e" now says "Edge" and not "Internet"?, and very basic stuff like this. Not: I have performance issues with my custom built system, or something. At which point you can find a local person that offer IT services for Home. Or you can find a local computer shop and try (avoid big stores like BestBuy.. they are near minimum wage workers, and does not require any IT knowledge/experience or certifications (those that do, would not accept the wage that BestBuy/GeekSquad wants to give), and basically follows manuals. You might be lucky and get someone that is knowledgeable, and is working there for money for school or summer job, as he aim in getting a degree in the field, but it is a gamble. This is the type of place where a SATA cable needs to be replaced due to a manufacture fault with it, but you end up with a massive bill for motherboard replaced, HDD/SSD replace, re-installed Windows (as the HDD/SSD was replaced), and so on... and stores encourages employees to not think logically, as it brings money, and that means bonus for the store, and that means bonuses for the employees. While if you bring your system say to a local store, he might charge you the cost of the cable, some nominal fee, or even for free (well, this is more because the job is quick, he/she is honest with you as take <10min to fix, but also because they consider it as an advertisement cost. Meaning, you'll appropriate the fine work, done for free, you'll come back. I mean, these guys barely makes end meat, so there is no reason to screw you over, but you have always exception, of course.

 

Anyway, If you have problems, or need help, we are always here. Glad to see you join this fine community.

 

[kaylexmorgana]

It's called Google. Only call Microshit when it has to do with your account like when I canceled my pre order for Xbox.