What Do I Do?

[byalexandr]

Last Thursday (07/28) my Thrustmaster TMX wheel broke, as the clamping mechanism was damaged. I had just bought the unit on June 28th at Micro Center, so the wheel was literally only a month old. I looked at Micro Center's return policy but found out that I only had fifteen days to return it, so I went to Thrustmaster's site and started a support ticket. I was emailed the following morning (07/29) with a request to send my name, shipping address, and pictures of the receipt, serial number, and the damage that occurred. I did so, replying to the email like I was instructed to do so, and waited. It's now Monday (08/01) and I still haven't received a reply on what's going to happen.

 

I thought it was because it was the weekend and they didn't take process anything during those days, but now it's Monday afternoon and I'm still worried about the $200 I spent on the wheel. Should I send another reply and ask what's up? Or should I give them another day or two? I also have in mind the possibility that they just shipped me a new wheel but I would at least hope for some tracking info or info in general that they sent a new one out.

 

So what should I do? Thanks

[LabRat]

give them time. Rome wasn't built in a day.

[Dargenfire]

I'd give it another couple of days (support from any company can be slow) But document everything you do (whether it be a video outlining the damage done to the wheel, or screenshotting every email that you send to Thrustmaster or Micro Centre) for the sake of ensuring in every way that you get a good shot at getting the refund or replacement.

 

I've done this before, and it's saved my bacon a couple of times (hint: Aussie ISPs SUCK at keeping track of their own customer support emails)

[007agentHP]

Just wait

Took sapphire 3 business days to process my R9 280X RMA

 

Took Corsair 8 Business days to process my 64 GB USB DRIVE RMA

 

[0ld_Chicken]

they aren't going to do anything on the weekends.  Give them til thursday then follow up with a friendly request to follow up on the status <put that in there too

[byalexandr]

11 hours ago, Dargenfire said:

I'd give it another couple of days (support from any company can be slow) But document everything you do (whether it be a video outlining the damage done to the wheel, or screenshotting every email that you send to Thrustmaster or Micro Centre) for the sake of ensuring in every way that you get a good shot at getting the refund or replacement.

 

I've done this before, and it's saved my bacon a couple of times (hint: Aussie ISPs SUCK at keeping track of their own customer support emails)

I got everything in my records.

 

11 hours ago, LabRat said:

give them time. Rome wasn't built in a day.

 

11 hours ago, 007agentHP said:

Just wait

Took sapphire 3 business days to process my R9 280X RMA

 

Took Corsair 8 Business days to process my 64 GB USB DRIVE RMA

 

 

10 hours ago, 0ld_Chicken said:

they aren't going to do anything on the weekends.  Give them til thursday then follow up with a friendly request to follow up on the status <put that in there too

Yeah I thought I was overreacting. Thanks guys