Does Anyone know how to fix this?

[LimeBlasts]

I AM SERIOUSLY GONNA KILL MYSELF CAUSE OF THIS nah just kidding but anyway does anyone know how to fix this my friend has a HP laptop which just shut down for some reasons it powers on but for a split second it says press esc for startup options and if not pressing it it goes to a screen with 3 options 2 don't work 1 does and it takes you to the same place where it says press esc for startup options PLEASE reply quickly...

[Mattch23]

Just some ideas off the top of my head to check:

 

• Battery dead? Plug it in, see if it turns on with just mains power
• Overheating maybe?
• Dead components somewhere

What was he doing when it went off? 

[LimeBlasts]

if your wondering here's a list Press F8 for startup settings doesn't work

enter doesn't work 

except for esc

[LimeBlasts]

Just now, Mattch23 said:

Just some ideas off the top of my head to check:

 

• Battery dead? Plug it in, see if it turns on with just mains power
• Overheating maybe?
• Dead components somewhere

What was he doing when it went off? 

*facepalm*

[tt2468]

4 minutes ago, LimeBlasts said:

*facepalm*

?

[LimeBlasts]

Can somebody please just give me real answers Christ...

[tt2468]

2 minutes ago, LimeBlasts said:

Can somebody please just give me real answers Christ...

Well, no, we can't. The information you have provided is very minimal, so we are forced to provide minimal troubleshooting advice. If you could send us images of what you see on the screen, the world would be a happier place. Understand?

[vorticalbox]

1 minute ago, LimeBlasts said:

Can somebody please just give me real answers Christ...

well @Mattch23 did give you "real" answers. You haven't given us enough information to help you.

 

Can you get into the bios to see if the HD is detected, a very real chance the drive has gone. Could also be faulty battery and/or fault mains power and to repeat Mattch23 again. What was your friend doing when it turned off?

[LimeBlasts]

Just now, vorticalbox said:

well @Mattch23 did give you "real" answers. You haven't given us enough information to help you.

 

Can you get into the bios to see if the HD is detected, a very real chance the drive has gone. Could also be faulty battery and/or fault mains power and to repeat Mattch23 again. What was your friend doing when it turned off?

 that is all the information it HAS

[vorticalbox]

3 minutes ago, LimeBlasts said:

 that is all the information it HAS

then you'll need to get more information. You will need access to the laptop and try getting into the BIOS. It will give you a lot of information like whether hard drives are detected, ram and what not. 

 

To me it sounds like a Drive failure.

[LimeBlasts]

okay here 

[LimeBlasts]

i am in bios the tabs are main security system configuration and exit....

[Mattch23]

Whats the error code shown on that image? Can't really see it properly 0x000????

 

Under either Main or System Config it should show somewhere what devices are being detected, check to see if the hard drive is being shown

[LimeBlasts]

Just now, Mattch23 said:

Whats the error code shown on that image? Can't really see it properly 0x000????

 

Under either Main or System Config it should show somewhere what devices are being detected, check to see if the hard drive is being shown

yes its 0x0000

[Mattch23]

Just now, LimeBlasts said:

yes its 0x0000

And the rest of it is..................?

[LimeBlasts]

Just now, Mattch23 said:

And the rest of it is..................?

what type of harddrive do you mean?

[LimeBlasts]

1 minute ago, Mattch23 said:

And the rest of it is..................?

or i dont see it

[Mattch23]

Whatever one he has, usually it'll be listed under something like "Hard Drives / HDD or SATA" the name is usually something really long a silly like WD-*random here*

[LimeBlasts]

3 minutes ago, Mattch23 said:

Whatever one he has, usually it'll be listed under something like "Hard Drives / HDD or SATA" the name is usually something really long a silly like WD-*random here*

don't see any of that

[Mattch23]

Just now, LimeBlasts said:

don't see any of that

I'd say that the drive is still being detected fine if its booting up onto the recovery screen of Windows.  If you could tell us that entire error code that it showed it may point to what the issue is

[LimeBlasts]

23 minutes ago, Mattch23 said:

I'd say that the drive is still being detected fine if its booting up onto the recovery screen of Windows.  If you could tell us that entire error code that it showed it may point to what the issue is

error code 0xc0000185

[Mattch23]

Sounds like the OS is corrupt, you'll need to use a Win 8 / 8.1 (whatever OS it is) disk or USB to run a repair / recovery

[LimeBlasts]

Just now, Mattch23 said:

Sounds like the OS is corrupt, you'll need to use a Win 8 / 8.1 (whatever OS it is) disk or USB to run a repair / recovery

tried that before

[LimeBlasts]

7 minutes ago, Mattch23 said:

Sounds like the OS is corrupt, you'll need to use a Win 8 / 8.1 (whatever OS it is) disk or USB to run a repair / recovery

just to let you know i have not tried usb yet....

[Mattch23]

I wouldn't of thought it would make a difference if you've already tried disk.   It could likely be that the hard drive has failed enough that Windows won't boot, but not enough for it to be undetectable.  Is the laptop still under warranty?