Why does my s6 edge do this?

[Aztec]

Hey my s6 edge does this in the screen shot and it's so annoying I can't use that feature  (I've got the phone yesturday) I used to be able to use it and now I can't for some weird reason. I've moved on from ios BTW! (Good move) I can't factory reset my phone as I've just added my banking app and other apps that's a pain in the ass putting back on. Any suggestions? Thanks!

[Kaita]

Have you tried updating your phone?

[Indus Monk]

Update the phone software???

[Scruffy90]

9 minutes ago, Aztec said:

Hey my s6 edge does this in the screen shot and it's so annoying I can't use that feature  (I've got the phone yesturday) I used to be able to use it and now I can't for some weird reason. I've moved on from ios BTW! (Good move) I can't factory reset my phone as I've just added my banking app and other apps that's a pain in the ass putting back on. Any suggestions? Thanks!

OS updates have been known to break the edge screen app on the edge devices. Have you updated the OS or installed any new apps right before this started happening?

[Aztec]

4 minutes ago, Kratzos said:

Have you tried updating your phone?

Hey, yeah I have thanks, it's uptodate. 

[Mr.Meerkat]

Cause it's samsung and is unable to program software correctly  

[Aztec]

Just now, Scruffy90 said:

OS updates have been known to break the edge screen app on the edge devices. Have you updated the OS or installed any new apps right before this started happening?

I've just updates the OS and updated MS Office.

[Aztec]

1 minute ago, Mr.Meerkat said:

Cause it's samsung and is unable to program software correctly  

They need to get their asses out there and fix it! haha. (Still better than my iPhone 5s I was using before upgrading).

[Scruffy90]

Just now, Aztec said:

I've just updates the OS and updated MS Office.

Pretty sure that the OS update has broken the Edge screen. If I remember correctly, the Samsung apps are updated through their own store. Did you see if there were any updates for the edge screen there? Otherwise the only other option I could think of is to roll back the OS.

[Kaita]

5 minutes ago, Aztec said:

Hey, yeah I have thanks, it's uptodate. 

Try resetting your cache partition by doing the following: 

• Turn off the phone
• Press Power + Home + Volume Up simultaneously 
• Select "Wipe Cache Partition" (Volume buttons to navigate , home button to select)

If that doesn't work , well ... you'll have to factory reset your phone I'm afraid.

[Aztec]

9 minutes ago, Scruffy90 said:

Pretty sure that the OS update has broken the Edge screen. If I remember correctly, the Samsung apps are updated through their own store. Did you see if there were any updates for the edge screen there? Otherwise the only other option I could think of is to roll back the OS.

Oh right I'll have a look for an update on their store.

 

9 minutes ago, Kratzos said:

Try resetting your cache partition by doing the following: 

• Turn off the phone
• Press Power + Home + Volume Up simultaneously 
• Select "Wipe Cache Partition" (Volume buttons to navigate , power button to select)

If that doesn't work , well ... you'll have to factory reset your phone I'm afraid.

Thanks I'll give it ago!

[Aztec]

32 minutes ago, Scruffy90 said:

Pretty sure that the OS update has broken the Edge screen. If I remember correctly, the Samsung apps are updated through their own store. Did you see if there were any updates for the edge screen there? Otherwise the only other option I could think of is to roll back the OS.

I've just had a look on the samsung store and everyone is commenting saying that they're having the same problem so I'll have to wait for them to release an update. 

[Scruffy90]

22 hours ago, Aztec said:

I've just had a look on the samsung store and everyone is commenting saying that they're having the same problem so I'll have to wait for them to release an update. 

This happened with the note edge when it updated to lolipop 5.1 about a year or so ago. I assumed the same thing was happening again.