Brothers problem

[Optimusgrime]

hi guys my brother has just unpacked his xigmatek dark knight  cpu cooler and there appears to be missing a backplate for the cooler .? 

 

hes trying to attach it to his lga1150 cpu which it says its compatible . has anybody had any issues with this in the past and if there is any alternatives?

 

i believe hes going to jst use the standard cooler for the time being if there are no alternatives.

[coen113]

RMA that thing and say its incomplete

[Kayn]

If you're missng a backplate send them an email and explain what you are missing, they should send you the backplate after proof of purchase.

[Optimusgrime]

thanks guys i thought that was the problem ,so hes just going to return it,its just annoying when you wait for all the parts and then you cant build it thats all .

thanks for the fast responses tho people .

[Mooshi]

I had this issue with a Noctua cooler. When I contacted them, they sent me some mounting hardware on their own dime. The thing was, they accidentally sent the wrong thing and when I contacted them, they just sent the entire Intel mounting hardware to make sure nothing was missing at all the second time. Two shipments from Austria..you can't get better customer service than this.