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iPad Pro problems, will apple give me a replacement?

asim1999
By asim1999
in Troubleshooting
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I have 2 major issues with my iPad Pro

1) Discolouration of the back: white patches have begun appearing on the back of the iPad Pro. I have the space grey model and i have been very gentle on it, so these are no scratches as there are no streaks or lines. These marks wont go away from everything i have tried

2) Screen brightness problems: one the left/top of the screen (the side where the front camera is), the screen is much darker in that area and there is some sort of banding going on where the edge seems to fade, this is not the case with the other parts of the screen

I have not dropped this iPad once, so will apple replace under warranty?

UPDATE:

Went to Apple Store today as I had hospital appointment in Birmingham. `Talked to one of the guys and showed him pictures. He happily told me that they can give me a free replacement under warranty if I book an appointment at the Genius Bar

also photos attached

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post-120681-0-70459400-1452870529_thumb.

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Posted

Ask them.

 

 

And try to get a refund instead.

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How old is the IPad? if under a year, I believe you can RMA it.

Its a pro it hasnt been out for a year

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How old is the IPad? if under a year, I believe you can RMA it.

i bought it from another seller (from eBay). I got it only a month ago 

Current Rig:   CPU: AMD 1950X @4Ghz. Cooler: Enermax Liqtech TR4 360. Motherboard:Asus Zenith Extreme. RAM: 8GB Crucial DDR4 3666. GPU: Reference GTX 970  SSD: 250GB Samsung 970 EVO.  HDD: Seagate Barracuda 7200.14 2TB. Case: Phanteks Enthoo Pro. PSU: Corsair RM1000X. OS: Windows 10 Pro UEFI mode  (installed on SSD)

Peripherals:  Display: Acer XB272 1080p 240Hz G Sync Keyboard: Corsair K95 RGB Brown Mouse: Logitech G502 RGB Headhet: Roccat XTD 5.1 analogue

Daily Devices:Sony Xperia XZ1 Compact and 128GB iPad Pro

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Apple is usually pretty good about these sorts of things, I would just go to your local Apple store and complain (nicely) and ask to see a manager if they're uncooperative.

 

i bought it from another seller (from eBay). I got it only a month ago

Oh. Well that complicates things a bit. If it was a valid reseller, then you can still likely be able to get it replaced under warranty.

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Checked on their website, phone support doesnt end until March and my warranty doesnt end until December 2016

Current Rig:   CPU: AMD 1950X @4Ghz. Cooler: Enermax Liqtech TR4 360. Motherboard:Asus Zenith Extreme. RAM: 8GB Crucial DDR4 3666. GPU: Reference GTX 970  SSD: 250GB Samsung 970 EVO.  HDD: Seagate Barracuda 7200.14 2TB. Case: Phanteks Enthoo Pro. PSU: Corsair RM1000X. OS: Windows 10 Pro UEFI mode  (installed on SSD)

Peripherals:  Display: Acer XB272 1080p 240Hz G Sync Keyboard: Corsair K95 RGB Brown Mouse: Logitech G502 RGB Headhet: Roccat XTD 5.1 analogue

Daily Devices:Sony Xperia XZ1 Compact and 128GB iPad Pro

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apple tends to be pretty good about replacing/refunding broken stuff, but the ebay thing complicates it a bit. Definitely try to get a genius bar appointment, a real person might be more understanding than someone in chat or on the phone. 

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Oh no, dream iPad is not so dreamy  :(

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