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Help me please! My PC keeps crashing due to PSU Surge issues!

disthechris
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I built my PC on Christmas Day, and it uses the XFX Proseries TS-450 Power supply (it was recommended by a user on this forum). On boxing day, it surged and the system restarted, giving this message: http://imgur.com/QY4c77Z

 

No problems arose until I was playing games on new years day (yesterday) when, during bootups - or within five minutes of a boot, the PC would crash, and restart with the same message. I've sent a support ticket to Amazon, but there has been no reply yet, and i have attempted everything, including

 - Reseating connections

 - Changing the power cable

 - Changing wall socket

etc. but the issue keeps on occurring. Should i be worried? and should I stop using it until the issue goes away?

 

The specs can be found here: http://uk.pcpartpicker.com/user/dis_the_chris1/saved/QFWCmG

 

Please reply quickly. Thank you!

 

 - Chris

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Have you tried using a different PSU? 

Early 2020 Build : Intel i7 8700k // MSI Krait Z370 // Corsair LPX 8x2 16GB // Aorus 5700 XT // NZXT H500 

Early 2019 Build : Ryzen 2600X // Asus Tuff X470 // G.Skill Trident Z RGB 8x2 16GB // MSI RTX 2070 // NZXT H500 

Late 2017 Build : Intel i7 8700k // Asus Prime Z370-A // G.Skill Trident Z 8x2 16GB // EVGA GTX 1080 Ti  // NZXT S320 Elite 

Late 2015 Build : Intel i7 6700k // Asus Maximus VI Gene Z170 //  Corsair LPX 8x2 16GB // Gigabyte GTX 970 // Corsair Air 240

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Asus' Anti-Surge is notorious in giving false reports and shutting the PC off, even on high-end PSUs like the Seasonic X. In fact, Raja of Asus' Technical Marketing team even stated that it "crudely works" and "you can disable it if you wish" on their forum: https://rog.asus.com/forum/showthread.php?48472-Is-it-ok-to-disable-asus-anti-surge

 

So I would too advice you to do so, and unless you are indeed experiencing some issues with your PC, I would not worry about it, TBH.

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Asus' Anti-Surge is notorious in giving false reports and shutting the PC off, even on high-end PSUs like the Seasonic X. In fact, Raja of Asus' Technical Marketing team even stated that it "crudely works" and "you can disable it if you wish" on their forum: https://rog.asus.com/forum/showthread.php?48472-Is-it-ok-to-disable-asus-anti-surge

 

So I would too advice you to do so, and unless you are indeed experiencing some issues with your PC, I would not worry about it, TBH.

I Did that and it still is shutting off randomly.

 

 

Have you tried using a different PSU? 

I don't have a second one on hand.

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It may be worth upgrading your PSU to a higher output one? Maybe minimum 500W rather than 450W

My Rig:

Xeon E5 1680 V2 @ 4.5GHz - Asus Rampage IV Extreme X79 Mobo - 64GB DDR3 1600MHz - 8 x 8GB Corsair Vengeance Low Profile - CAS 10-10-10-27 - AMD Radeon RX 6700XT Sapphire Pulse 12GB - DeepCool E-Shield E-ATX Tempered Glass Case - 1 x 1TB Crucial P1 NVMe SSD - BeQuiet Straight Power 11 850W Gold+ Quad rail - Fractal Design Celsius S36 & 6 x 120mm silent fans - Lenovo KBBH21 - Corsair Glaive RGB Pro - Windows 10 Pro 64-Bit

 

Monitors - 3 x Acer Nitro 23.8" 1080p 75Hz IPS 1ms Freesync Panels = AMD Eyefinity @ 75Hz

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UPDATE: It only appears to do it when gaming. I've not been playing anything for over an hour now and it hasnt rebooted. Is that a common issue?

 

It may be worth upgrading your PSU to a higher output one? Maybe minimum 500W rather than 450W

When I picked out the machine, it said 360W recommended. I got the 450 because it had higher output than recommended, so I dont think that would be the issue. It's worked fine for the whole week, and its only started now. Everything is stock with no overclocks.

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UPDATE: It only appears to do it when gaming. I've not been playing anything for over an hour now and it hasnt rebooted. Is that a common issue?

 

When I picked out the machine, it said 360W recommended. I got the 450 because it had higher output than recommended, so I dont think that would be the issue. It's worked fine for the whole week, and its only started now. Everything is stock with no overclocks.

If you look on Nvidia's website it says that this GPU needs 400W minimum, I feel that although it is 450W you cannot run absolutely everything on it including the GPU's amount. I may be wrong but it may also be worth asking an IT shop if you can borrow a higher output PSU. Just to troubleshoot really.

My Rig:

Xeon E5 1680 V2 @ 4.5GHz - Asus Rampage IV Extreme X79 Mobo - 64GB DDR3 1600MHz - 8 x 8GB Corsair Vengeance Low Profile - CAS 10-10-10-27 - AMD Radeon RX 6700XT Sapphire Pulse 12GB - DeepCool E-Shield E-ATX Tempered Glass Case - 1 x 1TB Crucial P1 NVMe SSD - BeQuiet Straight Power 11 850W Gold+ Quad rail - Fractal Design Celsius S36 & 6 x 120mm silent fans - Lenovo KBBH21 - Corsair Glaive RGB Pro - Windows 10 Pro 64-Bit

 

Monitors - 3 x Acer Nitro 23.8" 1080p 75Hz IPS 1ms Freesync Panels = AMD Eyefinity @ 75Hz

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I notice pcpp tends to understate power requirements. You may want to invest in a higher rated psu.

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Thanks for all your help. I'll head to the local IT shop tomorrow and ask to borrow one. Will update with further news. Thanks!

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A system with a non-OC 4670k with a GTX 960 will draw under 250wDC. A XFX TS 450w is plenty, so even if the spare PSU work, all that tell you is that the PSU was defective and he should RMA it.

 

Are you using any sort of extension, btw?

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A system with a non-OC 4670k with a GTX 960 will draw under 250wDC. A XFX TS 450w is plenty, so even if the spare PSU work, all that tell you is that the PSU was defective and he should RMA it.

 

Are you using any sort of extension, btw?

Not sure what you mean by extension.

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Not sure what you mean by extension.

 

A set of cables that extend the length of the original cables of your PSU.

Something like this:

http://files.cablewholesale.com/hires/11w3-24412_01.jpg

This:

http://nationsearth.com/catalog/images/SSI-42.jpg

Or an adapter like this:

http://i.ebayimg.com/00/s/NjAwWDYwMA==/z/kt0AAOxydB1Snx20/$_35.JPG

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A set of cables that extend the length of the original cables of your PSU.

Something like this:

http://files.cablewholesale.com/hires/11w3-24412_01.jpg

This:

http://nationsearth.com/catalog/images/SSI-42.jpg

Or an adapter like this:

http://i.ebayimg.com/00/s/NjAwWDYwMA==/z/kt0AAOxydB1Snx20/$_35.JPG

no, i dont have any extensions or adapters. Its all just the stock cables.

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