Friend's PC not connecting to router

[vectorx5000]

My friend's PC that he built is connected via ethernet cable (port on motherboard) to his router. I can't get a connection, though with the same cable, i can post this on his laptop. I can connect fine on here.

 

Specs:

-Case:irrelevant

-CPU: i3 6100

-Motherboard: Gigabyte mATX something with an intel gigabit I219-V connection

-GPU: Asus 950 mini

-PSU: EVGA 500B

-RAM: Adata XPG 16GB DDR4

-HDD: 1TB WD Blue

Thanks for any suggestions

[Altecice]

Have you installed the drivers?

[vectorx5000]

Have you installed the drivers?

I couldn't find drivers for the i219-v connection, so where would I get them?

[spaiduhz]

Is connections manager reporting connection? If its reporting media state disconnected with a working cable, or there are no lights whatsoever on the ethernet port, that could be faulty.

However if device manager is reporting an issue on the nic, download drivers, load it to the pc somewhere, uninstall the driver from device manager, and restart. Reinstall the driver when windows prompts you so.

However, if drivers are installed and connections manager reports connected, check if your buddy hard set any ip addressing on his rig.

[vectorx5000]

I uninstalled and reinstalled it, but it didn't do anything. It does say connected to the router, but it isn't actually connected to the internet.

[spaiduhz]

I uninstalled and reinstalled it, but it didn't do anything. It does say connected to the router, but it isn't actually connected to the internet.

Run ipconfig and cross reference between your ipv4 address and your buddy.

[Altecice]

I uninstalled and reinstalled it, but it didn't do anything. It does say connected to the router, but it isn't actually connected to the internet.

 

So its showing connected (just no internet connection) ?

If so do you have an IP adress? (CMD > IPCONFIG /ALL) If you do try to renew it by IPCONFIG /RELEASE then IPCONFIG /RENEW.