EA support chat is great!!!!!

[Xsilent(X)]

so i had a chat with the support team of ea and it was great! But the thing that was not great the billing side of ea. i wanted to buy BF3 premium but i had always that terrible invoice message and 3 euro's went of. Now i will have to wait till monday to call to EA belgium to solve this problem because 1000 people having this problem to. Thank you ea for destroying my gaming night.

 

You are now ready to chat with Karl David.

Karl David Thanks for contacting EA Customer Experience, my name is Karl David. How may I assist you today?

you hi david

Karl David Hi! May I have your full name please?

you i have problems puraching something with my mastercard

you ***************

you i am entering my Mastercard info to puraching BF3 premium

you but it says always invoice problems

you now i tried 3 times and 3 euro's went of my mastercard.

Karl David Thank you for that information ******.

Karl David And I am very sorry to hear that, allow me to check that one for you.

you ok please because i want to play it so bad

Karl DavidI see! Don't worry *****, let's see what I can do. I'm going to check what's the problem right now.

you ok thank you

Karl David You're very much welcome. By the way, how are you doing today?

you just fine waiting till BF4 come's up on release

Karl David Same here! Gives me the thought that you're so good in playing Battlefield titles

you not really im new on pc gaming, always played on console's

Karl David Really? Same here, I am very into console gaming, even handheld too.

you but pre'orded the ps4

Karl David Wow!!! I envy you for that! What title are you waiting for? I'm looking forward to FFXV and Kingdom Hearts 3!

you the new metal gear and many more! i have over 100 steam games. and over 50ps3 games

Karl David Wow! I'm in awe right now!!!

you from where ar you?

Karl David I'm still checking on your issue by the way, don't worry I will help you as much as I can.

Karl David I am sorry but that I can disclose Sir. I hope you understand

you yes i do. i'm from belgium learned english writing on my own.

Karl David Really? Well that's good!

Karl DavidJ ust a moment, Sir

you ok david

Karl David Thank you for waiting ******. May I ask for the email address that you used for purchasing the game?

you****************

Karl David Thanks! Another moment please.

Karl David By the way, what error message are you receiving when you are trying to purchase?

you invoicefailed with a red X marker

Karl David Oh I see.. I am very sorry for the inconvenience that you have experienced, ******..

you you have nothing to sorry about it is ea's problem you ar only a support desk helper.

Karl David Thank you very much for that

Karl David Okay, so as I can see here on our end, we only have limited access on your information regarding your concern. But don't you worry, what I am going to do is I'll be transferring you over to our Specialized Team because they are the one who handles this kind of issues.

youok thank you david for this

Karl David You are very much welcome. So to make this clear, you are trying to purchase Battlefield 3 Premium with your Master card, and your money already went off right?

you: not all the money just 1euro wat is strange.

you: to make a vertification between my mastercard.

Karl David I see. As much as I would like to assist you, only our Specialized Team have only the access on this case. But don't worry, I am sure they can help you out with this one.

you ok thank you david

Karl David You're always welcome, *****. It's a pleasure assisting you with your concern. Would there be anything else that I can assist you with today before I transfer you over?

you no that is all david! i am glad i hade you today on the chat you where great of assisting me

Karl David Oh, thank you so much for that, I am really touched by what you have said So, I'll be transferring you now to them so that you'll be able to enjoy the game as soon as possible. Thank you very much for chatting in, Sir. You have a great day!

you you to david

Please wait while we get this chat session where it needs to go.

You are now ready to chat with Shashi Kant.

Shashi Kant Thanks for contacting EA Customer Experience, my name is Shashi. How may I assist you today?

you hi Shashi

you i have trouble purashing BF3 premium

you evry time i enter my mastercard info and clicking next on the procces at the end i will get a invoicefailed

Shashi Kant Thanks for providing me an opportunity to assist you with your issue.

you i tried it 3 times and 3euro's went of my mastercard

Shashi Kant I apologize for the difficulty you experienced. I have just checked with my updates and got to know that some of our customers have reported regarding this.

Shashi KantM y friend, we have forwarded the issue to our senior.

you so wat is going to happen now? will i get my dlc today or after a few days?

Shashi Kant So far, we do not have an official information this is why we can not make comment on it. I can say that you will be able to purchase the game as soon as issue will be fixed. However, you may try calling to our senior teaj.

Shashi Kant You may try calling on this number - 1-866-543-5435 (10AM-10PM EST, Monday through Saturday)

you i cannot make that call as i live in belgium and wouldt cost me allot! cant the support chat fix this problem?

you or is it a database issue over there with the payments.

Shashi Kant My friend, as a chat support we have been provided limited access. This is why we have provided the number of our phone support team.

you damn this is so wrong, i dont know why ea is not giving support teams to solve the problem. so i gues i will have to call. But hey thanks anyway

Shashi KantI  am providing the number of our Belgium support team.- 02 808 45 90

you thank you so mutch

Shashi Kant I apologize for not being able to give you an immediate solution.

you damn now i have to wait till monday as it is 3am here

you but thanks anyway! really hate it that ea is not giving the support team tools to handel this on there own.

Shashi Kant Had it been in my hand I would have fixed the issue on single click.

youi know but thank anyway have a great and wonderfull day Shashi

Shashi Kant Is there any thing else may I help you?

youno that is all from my side

Shashi Kant If you have any more questions regarding this, please feel free to contact us back and ask. I'll be glad to assist you.

Shashi Kant Thank you for contacting Electronic Arts support today.
Have a great day!
Bye and take care!

you bye and take care

[Bluejay0]

I read the WHOLE thing. I want to have problems with Origin just to talk to this guy!

[helping]

dis wall..

 

Nice guy Karl still has a soul for now, I didn't even know there's going to be a KH3, I might have to buy or borrow  PS4 for that.

 

@Joshua except I kind of read it instead of just calling it a wall of text, saying tl;dr, and then leaving

[Youbetternot]

THIS LMFAO 

you just fine waiting till BF4 come's up on release

Karl David Same here! Gives me the thought that you're so good in playing Battlefield titles

you not really im new on pc gaming, always played on console's

Karl David Really? Same here, I am very into console gaming, even handheld too.

you but pre'orded the ps4

Karl David Wow!!! I envy you for that! What title are you waiting for? I'm looking forward to FFXV and Kingdom Hearts 3!

you the new metal gear and many more! i have over 100 steam games. and over 50ps3 games

Karl David Wow! I'm in awe right now!!!

you from where ar you?

Karl David I'm still checking on your issue by the way, don't worry I will help you as much as I can.

Karl David I am sorry but that I can disclose Sir. I hope you understand

you yes i do. i'm from belgium learned english writing on my own.

Karl David Really? Well that's good!

Karl DavidJ ust a moment, Sir

you ok david

[Youbetternot]

I read the WHOLE thing. I want to have problems with Origin just to talk to this guy!

Ik right

[Joshua]

dis wall..

This kind of post annoys me, so it's too much text for you to be able to read? Go elsewhere, don't read it. Nobody cares it's too much.

 

OP - I've also had great experience with Origin, and although they get a lot of flak for just about everything else, this is one thing they consistently do well.

[GrievingJosh]

Maybe EA is a great company, just there's someone evil going round breaking all their Games and releases on purpose to make them look bad.

[Youbetternot]

This kind of post annoys me, so it's too much text for you to be able to read? Go elsewhere, don't read it. Nobody cares it's too much.

 

OP - I've also had great experience with Origin, and although they get a lot of flak for just about everything else, this is one thing they consistently do well.

I read the whole thing

[Xsilent(X)]

i have trolled a litle bit but hey give that david a cookie

[Xsilent(X)]

i dont know why ea has this fucking issue, if you look on invoicefailed EA info on google you will get pages full of that. it is so wrong that ea has not giving to support chat tools to fix this issue.

[Lamb]

I can't believe I actually read all of that. I just normally skim through things like this! 

 

On topic, EA is seeming like a great company lately. That is great customer support!

[bathman]

Don't forget the immense waiting time it usually takes a hour just to talk to an agent (at least when ever I went there)

[WunderWuffle]

I can't even contact EA help...

[jbr]

Never had troubles with EA support at all.

 

The old US and UK forum's Official guys (Ones with EA logos, not the volunteers) were a whole different story.

[fuse]

They are great, I had trouble with my Crysis 3 pre-order, being charged for it and not showing up, they activated it in my account and gave me an extra key for my second account because the fault was on their end. 

[iSuzak]

read the whole thing, Karl seems to be a nice guy.

[glutesontheloose]

Their support chat is great! Had a problem with my Online Pass (Region Problem) for BF3 (PS3) back when it was released and one of their support guy just gave me free pass code.

[WunderWuffle]

Their support chat is great! Had a problem with my Online Pass (Region Problem) for BF3 (PS3) back when it was released and one of their support guy just gave me free pass code.

I still cant contact EA help... I've been trying to contact them for 3 days now... Not a sign of life on the other end.

[Nit3Rid3R]

It works, I had my BF3 transferred to another account after I entered my email address wrong. But the times you have to wait sometimes are just terrible, and sometimes after an hour of waiting, nothing happens...

[IPCharger]

I think Karl doesn't like being asked about his location lol

[WunderWuffle]

I think Karl doesn't like being asked about his location lol

NSA! Lol.

[jbr]

EA support is in the Philippines, at least the Phone support is.

 

EA was smart enough not to make the choice of outsourcing it to India

which other companies like Dell did and wound up losing millions in contracts

because some moron in some remote village is chowing down on food while talking

and telling customers to f-off or just hanging up if the problem requires even a slight

effort to solve.

 

[MzCatieB]

there support chat is outstanding.. it is a shame that is is hidden behind like 20 pages on there website though

[jbr]

there support chat is outstanding.. it is a shame that is is hidden behind like 20 pages on there website though

 

There's a shortcut to Live chat support in Origin.

 

HELP ---> ORIGIN HELP.   Live chat and Call me link at the top of the pop-up window.

[MzCatieB]

There's a shortcut to Live chat support in Origin.

 

HELP ---> ORIGIN HELP.   Live chat and Call me link at the top of the pop-up window.

yh... took me 5 mins to find it 1s... took me 5 months to get to that point though, after they reworked there website layout