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Yet another Windows 10 Problem Thread

Zambonie
By Zambonie
in Troubleshooting
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My friend recently installed Windows 10, on his cheap Toshiba laptop (which has an amd apu), and simply, he cant play any media files (we only really tested mp4, at least).

Using the new media player, it just wouldn't play, and using good old windows media player, there was no video but there was only sound. This happens on all mp4's we tested.

He sent me the exact file, and it played perfectly on my phone and on my computer.

 

This all worked just fine back when he had Windows 7.

 

I don't think I have anything much else to say, except that hes desperate to fix it.

 

Thanks.

 

Intel i5-6600k (Cooled by a 212 evo) - Asus Z170-A - Asus Dual OC GTX 1060 - NZXT S340 - WD 1TB (Getting SSD this month, hopefully) - 8GB DDR4-2400

LG G4 - Asus Zenwatch 2

 

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https://linustechtips.com/topic/444691-yet-another-windows-10-problem-thread/
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Did he install all the necessary drivers?

 

Also install Codecs, K-Lite Codec is good.

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

WD Green 1TB - Seagate 2.5" HDD 1TB - Seagate Barracuda 500GB - Antec X1 E.

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Did he install all the necessary drivers?

Pretty sure they are installed.

Intel i5-6600k (Cooled by a 212 evo) - Asus Z170-A - Asus Dual OC GTX 1060 - NZXT S340 - WD 1TB (Getting SSD this month, hopefully) - 8GB DDR4-2400

LG G4 - Asus Zenwatch 2

 

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Pretty sure they are installed.

Codecs?

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

WD Green 1TB - Seagate 2.5" HDD 1TB - Seagate Barracuda 500GB - Antec X1 E.

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Got his laptop specs:

 

Toshiba Satellite C675D

 

AMD E-300

4GB Ram

Intel i5-6600k (Cooled by a 212 evo) - Asus Z170-A - Asus Dual OC GTX 1060 - NZXT S340 - WD 1TB (Getting SSD this month, hopefully) - 8GB DDR4-2400

LG G4 - Asus Zenwatch 2

 

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Did you do a clean install or a upgrade install?  And it looks like the notebook doesn't support Windows 10 yet either.  And knowing Toshiba, they probably wont change that.

Please spend as much time writing your question, as you want me to spend responding to it.  Take some time, and explain your issue, please!

Spoiler

If you need to learn how to install Windows, check here:  http://linustechtips.com/main/topic/324871-guide-how-to-install-windows-the-right-way/

Event Viewer 101: https://youtu.be/GiF9N3fJbnE

 

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Did you do a clean install or a upgrade install?  And it looks like the notebook doesn't support Windows 10 yet either.  And knowing Toshiba, they probably wont change that.

Upgrade install. No way hes going to do a clean install.

 

 

VLC ?

Nope.

 

 

Codecs?

Installed K-Lite. The new media player now plays sound but not video, but good old windows media plays the whole thing just fine.

But, hes trying to import the clip into Windows Movie Maker (hes trying to make a video) and the video is erroring, with "0x87160139"

Intel i5-6600k (Cooled by a 212 evo) - Asus Z170-A - Asus Dual OC GTX 1060 - NZXT S340 - WD 1TB (Getting SSD this month, hopefully) - 8GB DDR4-2400

LG G4 - Asus Zenwatch 2

 

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Upgrade install. No way hes going to do a clean install.

 

 

Nope.

 

 

Installed K-Lite. The new media player now plays sound but not video, but good old windows media plays the whole thing just fine.

But, hes trying to import the clip into Windows Movie Maker (hes trying to make a video) and the video is erroring, with "0x87160139"

Then that is the problem.  He probably has leftover drivers and conf files causing conflicts as well as the drivers are either generic drivers or not installed at all.  Maybe even worse they could be Windows Update drivers.  Please advise him to do a clean install.  If he feels uncomfortable with it, have him follow the guide in my signature.

Please spend as much time writing your question, as you want me to spend responding to it.  Take some time, and explain your issue, please!

Spoiler

If you need to learn how to install Windows, check here:  http://linustechtips.com/main/topic/324871-guide-how-to-install-windows-the-right-way/

Event Viewer 101: https://youtu.be/GiF9N3fJbnE

 

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Upgrade install. No way hes going to do a clean install.

 

 

Nope.

 

 

Installed K-Lite. The new media player now plays sound but not video, but good old windows media plays the whole thing just fine.

But, hes trying to import the clip into Windows Movie Maker (hes trying to make a video) and the video is erroring, with "0x87160139"

You should ask him to perform the Clean Installation.

 

It's gonna help a lot in many ways.

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

WD Green 1TB - Seagate 2.5" HDD 1TB - Seagate Barracuda 500GB - Antec X1 E.

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