Jump to content

Sony Live Support/Phone support

spwath
By spwath
in Member Reviews
 Share
Posted

I just had an experience with sonys live support.

Not helpfull at all...

 

So i have been having problems with my receiver, so I asked them.

It took about 5 min to conect, that fine.

Then another few minutes for them to ask me what my issue was.

Then they link me with the user manual and tell me to look there.

I tell them I already did and it wont help my problem.

And they tell me to call the support...

so the online support is useless.

 

Here it is:

  1. Server Message: 16:56:08

    Please wait. An operator will be with you shortly.

  2. Abby (C8XF): 16:56:25

    Thank you for contacting the Sony Video and Sound Chat Support. This is Abby. please give me a moment while I review you concern.

  3. Abby (C8XF): 16:59:53

    If I got you correct you are not getting surround sound using HDMI. Correct?

  4. You: 17:00:13

    Yes, when i use HDMI from my computer, to the receiver, to the monitor.

  5. You: 17:00:30

    I can get surround sound when i use HDMI from computer to receiver, and not to the monitor

  6. Abby (C8XF): 17:00:31

    Okay.

  7. Abby (C8XF): 17:01:28

    Since how long have you been facing the issue?

  8. You: 17:01:54

    Ever since I got the receiver,a few months ago.

  9. Abby (C8XF): 17:02:11

    Okay.

  10. Abby (C8XF): 17:02:35

    Could you please let me know with the place and date of purchase of the product?

  11. You: 17:02:55

    I got it used on craigslist

  12. Abby (C8XF): 17:04:14

    Okay.

  13. Abby (C8XF): 17:05:01

    Please access the below link and look for the Surround settings.

  15. Abby (C8XF): 17:05:26

    Are you able to access the link?

  16. You: 17:06:06

    Yes, but I dont think it will help. I can get surround sound perfectly fine, if a monitor/tv is not conected to the receiver.

  17. Abby (C8XF): 17:06:26

    Okay.

  18. Abby (C8XF): 17:06:28

    In this regard I suggest you to Contact phone support on 1-800-222-7669. They will be available Mon - Fri from 8am to 12am ET (Midnight) and Sat - Sun and Holidays from 10am to 9pm ET.

  19. Abby (C8XF): 17:07:07

    Is there anything else I can help you out with?

 

 

Now for the phone support...

 

GREAT!

It quickly and helpfull solved my weeks of frustration.

 

I highly recomend you skip online and go right for phone

n0ah1897, on 05 Mar 2014 - 2:08 PM, said:  "Computers are like girls. It's whats in the inside that matters.  I don't know about you, but I like my girls like I like my cases. Just as beautiful on the inside as the outside."

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Well, yeah...That was...Completely useless  :D

This message transmitted on 100% recycled electrons. 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Well, yeah...That was...Completely useless  :D

calling them now, allready more usefull

n0ah1897, on 05 Mar 2014 - 2:08 PM, said:  "Computers are like girls. It's whats in the inside that matters.  I don't know about you, but I like my girls like I like my cases. Just as beautiful on the inside as the outside."

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

 

I just had an experience with sonys live support.

Not helpfull at all...

 

So i have been having problems with my receiver, so I asked them.

It took about 5 min to conect, that fine.

Then another few minutes for them to ask me what my issue was.

Then they link me with the user manual and tell me to look there.

I tell them I already did and it wont help my problem.

And they tell me to call the support...

so the online support is useless.

 

Here it is:

  1. Server Message: 16:56:08

    Please wait. An operator will be with you shortly.

  2. Abby (C8XF): 16:56:25

    Thank you for contacting the Sony Video and Sound Chat Support. This is Abby. please give me a moment while I review you concern.

  3. Abby (C8XF): 16:59:53

    If I got you correct you are not getting surround sound using HDMI. Correct?

  4. You: 17:00:13

    Yes, when i use HDMI from my computer, to the receiver, to the monitor.

  5. You: 17:00:30

    I can get surround sound when i use HDMI from computer to receiver, and not to the monitor

  6. Abby (C8XF): 17:00:31

    Okay.

  7. Abby (C8XF): 17:01:28

    Since how long have you been facing the issue?

  8. You: 17:01:54

    Ever since I got the receiver,a few months ago.

  9. Abby (C8XF): 17:02:11

    Okay.

  10. Abby (C8XF): 17:02:35

    Could you please let me know with the place and date of purchase of the product?

  11. You: 17:02:55

    I got it used on craigslist

  12. Abby (C8XF): 17:04:14

    Okay.

  13. Abby (C8XF): 17:05:01

    Please access the below link and look for the Surround settings.

  15. Abby (C8XF): 17:05:26

    Are you able to access the link?

  16. You: 17:06:06

    Yes, but I dont think it will help. I can get surround sound perfectly fine, if a monitor/tv is not conected to the receiver.

  17. Abby (C8XF): 17:06:26

    Okay.

  18. Abby (C8XF): 17:06:28

    In this regard I suggest you to Contact phone support on 1-800-222-7669. They will be available Mon - Fri from 8am to 12am ET (Midnight) and Sat - Sun and Holidays from 10am to 9pm ET.

  19. Abby (C8XF): 17:07:07

    Is there anything else I can help you out with?

 

i was onto Microsoft customer support and this woman just ended the chat it took me 3 hours to get in it, i was furious!

Check out my current projects: Selling site (Click Here)

If($reply == "for me to see"){

   $action = "Quote me!";

}else{

   $action = "Leave me alone!";

}

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Well, yeah...That was...Completely useless  :D

EDited post.

 

phone support works great!

n0ah1897, on 05 Mar 2014 - 2:08 PM, said:  "Computers are like girls. It's whats in the inside that matters.  I don't know about you, but I like my girls like I like my cases. Just as beautiful on the inside as the outside."

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Member Reviews

×