Asus recalls MG279Q AMD freesyncdisplay

[CommandMan7]

Sad that people will blame freesync for this when it's not their fault.

[dalekphalm]

I don't think the VRR window is caused by the defect, I mean it was so well documented in their FAQ.

 

Maybe they'll use a different panel and get the full range, either way I hope the minimum of 35hz stays the same since it's the lowest on any FreeSync monitor released/announced up to now.

Hopefully they do re-release it and don't just refund customers and scrap the MG279Q.

Oh I agree. Though my previous statement might not make that clear. I wondered if there might be some connection, but I'm not sure that the defect directly caused it.

 

 

The takeaway for me is that the firmware is not field-upgradeable which is unfortunate.

Ugh I know right? Though I imagine that with the more advances we're finally seeing in Monitor Tech, this might eventually become possible.

 

Lol was just gunna do that /s

 

 

 

 

I think it isn't a factory defect that causes that window, but I really would hope it was and they could up the window (or at least raise their lower limit)

Yes, I'm hoping that they'll take this opportunity to revise the FreeSync rating and fully open it up past 90Hz. Perhaps it's a limitation of the panel and/or scaler they chose though.

 

With monitors becoming so advanced, it really is odd, that you cannot firmware update them by USB or something.

With time, I think this will be a thing. In the past, there wasn't all that much that they could even upgrade firmware wise.

[mvitkun]

Lol was just gunna do that /s

I think it isn't a factory defect that causes that window, but I really would hope it was and they could up the window (or at least raise their lower limit)

Raise their lower limit?

 

You want them to have higher than 35hz for the low end of the window?

[Markus]

It drops every 6th frame, lets math this up!

144 / 6 = 24

144 - 24 = 120

Why don't they release it as a 120hz monitor???

[silberdrachi]

With monitors becoming so advanced, it really is odd, that you cannot firmware update them by USB or something.

 

Funny thing is i feel like you should totally be able to do this with display port if the control software would support it. But noooooooo hdmi/dvi everywhere... thats half the reason why i want G/Free-sync to take off. I want ONLY display ports on high end mointors in order to cut down latency and allow the mfg to implement more nice features that DP supports.

[Notional]

Funny thing is i feel like you should totally be able to do this with display port if the control software would support it. But noooooooo hdmi/dvi everywhere... thats half the reason why i want G/Free-sync to take off. I want ONLY display ports on high end mointors in order to cut down latency and allow the mfg to implement more nice features that DP supports.

 

Exactly, I believe DP can carry a data stream too, so it should be doable. However, there is one thing to stop and think about: Do we really need another piece of hardware, to have firmware updates? Remember that hardware has to be up to a better standard, if you cannot upgrade it, as any issue would result in a recall; q.e.d.

[Imachoirstarter]

I have this monitor, and the issue is clear as day for me at 144hz. It's a shame really, as the monitor is a really nice piece of hardware. I have it set to 120Hz now and it's perfect minus some slight bleed in the bottom right hand corner. 

 

The retailer I bought it from offered a full refund naturally, but I'm still uncertain as to whether I want to return it or not. Like I say, at 120Hz it's perfect, but I paid for 144Hz. Even though the difference is negligible I still paid a premium for certain specifications that I'm currently not getting.

 

Torn.

[dalekphalm]

I have this monitor, and the issue is clear as day for me at 144hz. It's a shame really, as the monitor is a really nice piece of hardware. I have it set to 120Hz now and it's perfect minus some slight bleed in the bottom right hand corner. 

 

The retailer I bought it from offered a full refund naturally, but I'm still uncertain as to whether I want to return it or not. Like I say, at 120Hz it's perfect, but I paid for 144Hz. Even though the difference is negligible I still paid a premium for certain specifications that I'm currently not getting.

 

Torn.

Personally, I would then contact ASUS, and ask them if they are going to resolve the issue. If you can ship it to them and have them fix the firmware and send it back, then you get to keep it and you get to utilize what you paid for.

 

However, I wouldn't keep it unless they guaranteed to fix the problem. If ASUS refuses to guarantee, or gives you the run-around, I would return it and look at one of the competing monitors (Are there even any other 120/144Hz IPS FreeSync monitors out yet?)

[silberdrachi]

Exactly, I believe DP can carry a data stream too, so it should be doable. However, there is one thing to stop and think about: Do we really need another piece of hardware, to have firmware updates? Remember that hardware has to be up to a better standard, if you cannot upgrade it, as any issue would result in a recall; q.e.d.

 

It CAN carry data, but most of the way it is implemented now i dont think it will. So its not just the monitor MFG needing to make a change i think.

 

I do think we should. I am all for extending live of a product by giving updates or fixes. Do you remember the issue with those 1st gen Dell 4k pannels having horrible lag and everyone having to send them in for firmware updates? Stuff like that could be a thing of the past. Its not like it needs to be something that is done all the time, but to add functionality why not?

[dalekphalm]

It CAN carry data, but most of the way it is implemented now i dont think it will. So its not just the monitor MFG needing to make a change i think.

 

I do think we should. I am all for extending live of a product by giving updates or fixes. Do you remember the issue with those 1st gen Dell 4k pannels having horrible lag and everyone having to send them in for firmware updates? Stuff like that could be a thing of the past. Its not like it needs to be something that is done all the time, but to add functionality why not?

I think what @Notional is worried about is the "PC Port Syndrome" - essentially, he's worried that if a in-field upgradable firmware option becomes available, that monitor manufacturers will spend less time and energy on QC, because they can simply patch it in the field if a bug gets through the QC process.

 

Basically, there's a risk that they will become lazy - just like with PC devs releasing broken games on release.

[TroubleKlef]

Seems like g-sync is much less of a headache due to its hardware based implementation. 

[dalekphalm]

Seems like g-sync is much less of a headache due to its hardware based implementation. 

The issue with the recall is not with FreeSync. The scalar panel that ASUS used is defective, and causing every 6th frame at 144 Hz (regardless if FreeSync is enabled or disabled) to be dropped. This is a pure hardware defect.

[TroubleKlef]

The issue with the recall is not with FreeSync. The scalar panel that ASUS used is defective, and causing every 6th frame at 144 Hz (regardless if FreeSync is enabled or disabled) to be dropped. This is a pure hardware defect.

 

I didn't say it was a problem with freesync?

[silberdrachi]

I think what @Notional is worried about is the "PC Port Syndrome" - essentially, he's worried that if a in-field upgradable firmware option becomes available, that monitor manufacturers will spend less time and energy on QC, because they can simply patch it in the field if a bug gets through the QC process.

 

Basically, there's a risk that they will become lazy - just like with PC devs releasing broken games on release.

 

Oh i guess so. but i feel like that is much harder to do with hardware than it is with software. It is much easier to return a non-working piece of hardware and buy something else than it is with a game/software. There is a greater expectation that a piece of hardware will meet the specifications on the box than i feel people hold software to.

[dalekphalm]

I didn't say it was a problem with freesync?

Then I have no idea what the heck you're talking about, and your post is completely off topic and irrelevant.

 

"Hardware based solution" - what does that even mean?. The problem with this ASUS monitor is the "hardware based solution" they chose (the scalar chip) is defective.

[191x7]

144 / 6 = 24

24 *  5 = 120

 

Now the range for free sync is 35 to 90.

35 / 5 = 7

90 / 5 = 18

 

Now imagine they fix it so it works at 24 * 6 to get 144 Hz...

That would mean probably:

7 * 6 = 42

18 * 6 = 108

 

That woul result in a wider freesync window.

[sgloux3470]

That's really dumb. Why didn't they just release it as a 120 hz monitor? Are there really that many idiots that would refuse to buy it if its 120 instead of 144?

 

The whole high refresh rate thing is pandering to a specific demographic, there is absolutely a lot of people who demand 144 Hz.

[Skogsmard]

I translated the article, the translation can be found here