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My experience with MSI

Octavialicious
By Octavialicious
in Graphics Cards
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If you don't like ranting, this probably isn't the thread for you.

 

I'd just like to share my experience with MSI, to all of those who are looking into buying one of their products. Sure they are respected, and this may be an odd occurrence, but it's simply unacceptable. 

 

To give some backstory, for christmas I got a defective 7990, and I was simply done with waiting for RMAs etc. So I decided to spend some extra money and get something that was tested and would have a slim chance of failing. With this, I went to MSI's R9 290X Lightning. They "check for stability" according to a certificate you receive via the GPU, so I was sold. Sure I could've gotten the cheaper, cooler, quieter, and more power efficient 970 SLI, but I wanted to make sure I got a working product.

 

But unfortunately, both 290Xs I got had a problem. Not only is this one of their top end cards, but the fact they boast their testing and reliability is infuriating.

 

So ok, maybe they made an odd mistake and it happened to be me. But the disgust doesn't end here

 

To get my rebate, I had to cut out my serial code which is very shady to me. And guess what? now I can't return the card

 

and the most upsetting of all. I spent 750+ dollars on their faulty cards, and guess what? I get a refurbished card back

 

anyways, hopefully you understand my anger.

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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Ouch, hopefully my Gigabyte G1 Gaming GTX 970 RMA goes well. I received an unstable card :P

Intel Core i7-5820K (4.4 GHz) | Gigabyte GTX 970 G1 Gaming | Corsair Vengeance LPX 16GB  | 2x 360mm Custom Loop (Noctua iPPC) | ASRock X99 Extreme6 | Samsung 840 EVO 250GB | Fractal Design Define S | Corsair HX750 | Windows 10 | Corsair M65 RGB PRO | Corsair K70 RGB LUX (CherryMX Brown) | Beyerdynamic Custom One Pro & Creative Sound Blaster Z | Nexus 6P (32GB Aluminium) | Check out my setup: Project Kalte Here!

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Ouch. Hopefully I won't have to RMA my GT610. Well, I can't since my dad cut out the UPC of the box and now it cant' be returned. shit.

"If it has tits or tires, at some point you will have problems with it." -@vinyldash303

this is probably the only place i'll hang out anymore: http://linustechtips.com/main/topic/274320-the-long-awaited-car-thread/

 

Current Rig: Intel Core 2 Quad Q6600, Abit IN9-32MAX nForce 680i board, Galaxy GT610 1GB DDR3 gpu, Cooler Master Mystique 632S Full ATX case, 1 2TB Seagate Barracuda SATA and 1x200gb Maxtor SATA drives, 1 LG SATA DVD drive, Windows 10. All currently runs like shit :D 

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Not as bad when a 4690K costed 30 dollars more than the price that i paid for my 8320...

I got my 8320 for $140, ouch dude...

Intel Core i7-5820K (4.4 GHz) | Gigabyte GTX 970 G1 Gaming | Corsair Vengeance LPX 16GB  | 2x 360mm Custom Loop (Noctua iPPC) | ASRock X99 Extreme6 | Samsung 840 EVO 250GB | Fractal Design Define S | Corsair HX750 | Windows 10 | Corsair M65 RGB PRO | Corsair K70 RGB LUX (CherryMX Brown) | Beyerdynamic Custom One Pro & Creative Sound Blaster Z | Nexus 6P (32GB Aluminium) | Check out my setup: Project Kalte Here!

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This sounds WAY too weird to be true. Are you sure it was not YOU breaking the cards? For instance, I've seen a case where GPUs were dying on a particular system; turns out there was hair-thin, tiny piece of metal stuck on the PCI-E that was shorting everything out.

Want to help researchers improve the lives on millions of people with just your computer? Then join World Community Grid distributed computing, and start helping the world to solve it's most difficult problems!

 

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This sounds WAY too weird to be true. Are you sure it was not YOU breaking the cards? For instance, I've seen a case where GPUs were dying on a particular system; turns out there was hair-thin, tiny piece of metal stuck on the PCI-E that was shorting everything out.

nope, never had any broken components in my three years of PC building besides the 7990 and these R9 290Xs

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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nope, never had any broken components in my three years of PC building besides the 7990 and these R9 290Xs

*Cue tiny metal stuck in your mobo?

 

Have your tried out other GPUs as well?

Want to help researchers improve the lives on millions of people with just your computer? Then join World Community Grid distributed computing, and start helping the world to solve it's most difficult problems!

 

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*Cue tiny metal stuck in your mobo?

 

Have your tried out other GPUs as well?

they were still broken in my last system, and my first defective card runs ok, it just has LED issues; meaning that if the second card was broken in my system, than my first card should of too

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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 I get a refurbished card back

Refurbished items are generally more reliable than something that's just come out of the factory as refurbs are almost always examined more closely. 

 

The chance of two cards (that have been tested) failing is pretty slim. I'd suspect that you're the one to blame.

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If you don't like ranting, this probably isn't the thread for you.

 

I'd just like to share my experience with MSI, to all of those who are looking into buying one of their products. Sure they are respected, and this may be an odd occurrence, but it's simply unacceptable. 

 

To give some backstory, for christmas I got a defective 7990, and I was simply done with waiting for RMAs etc. So I decided to spend some extra money and get something that was tested and would have a slim chance of failing. With this, I went to MSI's R9 290X Lightning. They "check for stability" according to a certificate you receive via the GPU, so I was sold. Sure I could've gotten the cheaper, cooler, quieter, and more power efficient 970 SLI, but I wanted to make sure I got a working product.

 

But unfortunately, both 290Xs I got had a problem. Not only is this one of their top end cards, but the fact they boast their testing and reliability is infuriating.

 

So ok, maybe they made an odd mistake and it happened to be me. But the disgust doesn't end here

 

To get my rebate, I had to cut out my serial code which is very shady to me. And guess what? now I can't return the card

 

and the most upsetting of all. I spent 750+ dollars on their faulty cards, and guess what? I get a refurbished card back

 

anyways, hopefully you understand my anger.

sounds pretty much what happened with my 7970 lightning. i sent them a full retail 7970 that had been used for a week or so, but it was faulty and they sent me back the most scratched 'refurbished card ever that was doa in a crappy litte box with nothing but the card in it. thats why i have gigabyte cards now.

Rig Specs:

AMD Threadripper 5990WX@4.8Ghz

Asus Zenith III Extreme

Asrock OC Formula 7970XTX Quadfire

G.Skill Ripheartout X OC 7000Mhz C28 DDR5 4X16GB  

Super Flower Power Leadex 2000W Psu's X2

Harrynowl's 775/771 OC and mod guide: http://linustechtips.com/main/topic/232325-lga775-core2duo-core2quad-overclocking-guide/ http://linustechtips.com/main/topic/365998-mod-lga771-to-lga775-cpu-modification-tutorial/

ProKoN haswell/DC OC guide: http://linustechtips.com/main/topic/41234-intel-haswell-4670k-4770k-overclocking-guide/

 

"desperate for just a bit more money to watercool, the titan x would be thankful" Carter -2016

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sounds pretty much what happened with my 7970 lightning. i sent them a full retail 7970 that had been used for a week or so, but it was faulty and they sent me back the most scratched 'refurbished card ever that was doa in a crappy litte box with nothing but the card in it. thats why i have gigabyte cards now.

I know what you're talking about too. I sent a motherboard back for an RMA (Randomly just went into a infinite boot loop). Sent an RMA. Received a working motherboard in a X79 box... My motherboard was a Z77..

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Refurbished items are generally more reliable than something that's just come out of the factory as refurbs are almost always examined more closely. 

 

The chance of two cards (that have been tested) failing is pretty slim. I'd suspect that you're the one to blame.

You dont know my testing methods.

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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LOL they denied my rebate because I didn't include an invoice, and they took pictures to show what I included... The funny thing is that my invoice is the second picture on the list....

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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Were they all hooked up to the same power supply/motherboard?

this ^^ you kill cards man, stop it!

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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Sorry, but 3 out of 3 cards don't work and it's MSIs fault? I think you have a problem with high power AMD cards. I don't know how much testing you have done but it sounds an awful lot like your system isn't capable of running the cards. By looking at your PC's specs you kinda have to scratch your head and think, well that can run everything. But i think the devils is in the detail. Something somehwere in your system doesn't run properly.

This is just to good to be true.

 

MSIs service is pretty terible to you though.

who cares...

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You all seem to doubt me, I'll explain my testing process later

3 high end cards failing is very unlikely unless there's a big problem with the model of card (which to my knowledge there isn't). Therefore the only thing to blame is human error/you. I can understand why others (as well as me) doubt you

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3 high end cards failing is very unlikely unless there's a big problem with the model of card (which to my knowledge there isn't). Therefore the only thing to blame is human error/you. I can understand why others (as well as me) doubt you

Lol, the only problem I had with my 7990 was coil whine. And guess what? The 7990 is notorious for coil whine, and its basically impossible to control coil whine

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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3 high end cards failing is very unlikely unless there's a big problem with the model of card (which to my knowledge there isn't). Therefore the only thing to blame is human error/you. I can understand why others (as well as me) doubt you

 

Maybe the mailman is just WAAAY too careless.

Want to help researchers improve the lives on millions of people with just your computer? Then join World Community Grid distributed computing, and start helping the world to solve it's most difficult problems!

 

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You all seem to doubt me, I'll explain my testing process later

 

curious 

Desktop - Corsair 300r i7 4770k H100i MSI 780ti 16GB Vengeance Pro 2400mhz Crucial MX100 512gb Samsung Evo 250gb 2 TB WD Green, AOC Q2770PQU 1440p 27" monitor Laptop Clevo W110er - 11.6" 768p, i5 3230m, 650m GT 2gb, OCZ vertex 4 256gb,  4gb ram, Server: Fractal Define Mini, MSI Z78-G43, Intel G3220, 8GB Corsair Vengeance, 4x 3tb WD Reds in Raid 10, Phone Oppo Reno 10x 256gb , Camera Sony A7iii

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Okay, I have some free time so I might as well go over my testing process. You can argue that maybe it wasn't thorough enough, but speaking I only have one desktop I tried to the best of my ability. And to those saying I "broke" 3 cards, the 7990 actually had coil whine which is common for that card, and it's not something I could have created.

 

Anyways, my PSU has been through numerous systems with me, so I am safe to say it was fine. My new 4790K has also been a great performer, so I doubt it was that either. My ram and all other components have been through previous functioning systems as well, so it's safe to rule those out. So, this means it's either my new mobo or my new gpus

 

My testing process went like this:

 

I put Card A into slot 1 with PCIe power cables A and B.     I put Card A into slot 3 (I use crossfire with slot 1 and 3) with power cables A and B.

I put Card A into slot 1 with PCIe power cables C and D.     I put Card A into slot 3 with power cables C and D.

 

After doing these tests, Card A had no artifacting in both lanes and using both sets of PCIe Power cables. But, in both lanes and using both sets of PCIe Power cables the LED was still defective. 

 

This set of tests shows that my system has the ability to power the card correctly, because like I stated the card ran fine in all scenarios.

 

My next test went like this

 

I put Card B into slot 1 with PCIe power cables A and B.     I put Card B into slot 3 with power cables A and B.

I put Card B into slot 1 with PCIe power cables C and D.     I put Card B into slot 3 with power cables C and D.

 

In all scenarios, the card had TERRIBLE artifacting. with this being said, with the original test there was no artifacting, showing it's the card's fault. But here is the interesting part, the LED works great on this card. It shows that the LED is capable of functioning in my system, so the defective LED was Card A's fault.

 

And to rule out drivers etc, Card A worked fine with Omega Drivers, Omega Beta Drivers, and Legacy drivers. (I also used Windows 7 AND Windows 8.1) but had a defective LED in all situations

 

Card B had artifacting with Omega Drivers, Omega Beta Drivers, and Legacy Drivers. I also used both Windows 7 and Windows 8.1. It's LED functioned properly in all situations

 

Sure it would help a lot to put it in another system, but hopefully it's apparent I did a lot of testing before blaming MSI out of the blue

 

oh, and obviously I only ran one card per test.

// irenebb-pc v5 // [ღ] Intel i5-9400F [ღ] Radeon VII Lisa Su Edition [ღ] 24GB Crucial Ballistix [ღ] Acer ED323QUR (1440p/144hz) [ღ]

 

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