Front panel usb3 work only on usb2

[BlackWaves]

Hi guys , i hope you are fine

 

I'm here to talk with you about a problem i have with my computer

 

I just bought a new build , the case is the cooler master storm enforcer , the motherboard asus b85 pro gamer and it's running on windows 8.1

 

When i plug a usb 3.0 device on the front panel it can't read it , but when i plug a usb2 device in the same port it works fine , the usb3 device i'm trying to plug is an external hdd that works fine at the back panel of the motherboard

 

I don't know if it's a hardware or a software problem , because in my bios when i set the usb ports to ehci everything works fine but i lose the usb 3 speeds , the ports work as usb 2 ones

 

I'm sorry for my bad english , and i thank you all who took the time to read my topic

 

It's very disappointing since all the hardware is new , i can try to return the case but i don't know if it's the case problem or the motherboard one , and i won't be able to use my computer that time

[mucitel1]

Download drivers from here

[BlackWaves]

Hi , thanks for the reply

I've just installed everything , nothing changes , i even tried ubuntu to see if it was a driver problem , i still get it

Do you think it's the case or the motherboard ? I don't have anything to test ://

[BlackWaves]

no one has the solution ?

[BlackWaves]

is it possible that everything is working fine but it's just my hdd who draws more power than the motherboard can give on the front panel ports ?

[dragoon20005]

see if you have a USB 3.0 Thumb drive to verify

 

also look inside you case and make sure the usb 3.0 header is fully in

[vlkn´]

I don´t know how it will affect the speed or the fact that you can´t use usb 3.

But try to disable the powersaving feature for usb in the windows energysaving profile (customize)

[BlackWaves]

hi guys , thank you for replying

 

The usb3 header is fully in , and the powersaving feature is disabled

 

I think i'm gonna ask for a case replacement

 

Do you think there are chances that it would be my motherboard who is the problem ?

[dragoon20005]

hi guys , thank you for replying

 

The usb3 header is fully in , and the powersaving feature is disabled

 

I think i'm gonna ask for a case replacement

 

Do you think there are chances that it would be my motherboard who is the problem ?

yea could be either the mobo or the case

[TBNRunity]

hi guys , thank you for replying

The usb3 header is fully in , and the powersaving feature is disabled

I think i'm gonna ask for a case replacement

Do you think there are chances that it would be my motherboard who is the problem ?

External hard drives and dvd burners are generally meant for the back i/o panel. Not front. That could be your problem. Try connecting another USB 3.0 device to the header

[dragoon20005]

External hard drives and dvd burners are generally meant for the back i/o panel. Not front. That could be your problem. Try connecting another USB 3.0 device to the header

not quite true

 

I can plug the external drives with no power loss for my movies

[BlackWaves]

I returned the case for warranty , i'll tell you more in some days , i just hope it's not my mobo's problem