iPhone 6 HELP!

[jayctech]

The contacts on my dad's iPhone 6 just vanished all of a sudden earlier today. I checked on his cloud and they're gone from there too. When I connected to iTunes it said there was a backup from yesterday that I could restore from but when I clicked on it, a window popped up saying I had to turn off Find my iPhone, which I did, but after doing so clicking on restore backup wasn't doing anything so I restarted iTunes, however when I got back the button for restore backup was faded out (couldn't click on it).

 

Oh and he didn't have an OS update. He's still running iOS 8.0.

 

Help plz!!!

 

EDIT:

 

Possible solution - if I could get the contacts from my dad's old 4s to sync across. This'll get around 90% of the contacts back. Problem is - for whatever reason I get a verification error whenever the 4s tries to connect to the iCloud and I don't know where the contacts sync to on Windows when doing a contact sync on iTunes (I don't use iOS myself and after this ordeal will never consider it).

 

So a solution to either the verification error or an explanation on how to go about syncing the contacts through iTunes would be a possible workaround.

[jayctech]

You made a big mistake, you bought an iPhone. Joking, I have no idea, are you sure the phone is detected when the button is faded?

Yes - the button can only be accessed if the phone is detected. Right next to the button there's another that allows for a manual backup - this button was clickable before (when the restore button was too) and after (when the restore button wasn't) iTunes was restarted.

[Hyttech]

Did he do anything stranger than usual? On Android devices (presumably same for apple) you can save contacts to the sim card or storage, maybe he switched cards or accidentally deleted contact files?

[Sequence]

Did he do anything stranger than usual? On Android devices (presumably same for apple) you can save contacts to the sim card or storage, maybe he switched cards or accidentally deleted contact files?

apple saves them on the phone not sim annoyingly 

[Sequence]

The contacts on my dad's iPhone 6 just vanished all of a sudden earlier today. I checked on his cloud and they're gone from there too. When I connected to iTunes it said there was a backup from yesterday that I could restore from but when I clicked on it, a window popped up saying I had to turn off Find my iPhone, which I did, but after doing so clicking on restore backup wasn't doing anything so I restarted iTunes, however when I got back the button for restore backup was faded out (couldn't click on it).

 

Oh and he didn't have an OS update. He's still running iOS 8.0.

 

Help plz!!!

did he happen to use a non apple device on the same sim before ? if so he may be able to get some back if there is any on there through importing them  settings > mail contacts calender > import contacts from sim. if not then there probably gone unfortunatly

[jayctech]

Did he do anything stranger than usual? On Android devices (presumably same for apple) you can save contacts to the sim card or storage, maybe he switched cards or accidentally deleted contact files?

He remembers seeing he had a missed call from someone (and their name was shown in the call history) then he gets it out to show me something (several hours later) and suddenly every contact in his phone directory is gone and in both call history and texts only the numbers are shown - no names.

[jayctech]

did he happen to use a non apple device on the same sim before ? if so he may be able to get some back if there is any on there through importing them  settings > mail contacts calender > import contacts from sim. if not then there probably gone unfortunatly

No, the sim came from his old iPhone 4s but he got the 6 on release day and it's now November so he's been using the 6 for a month and a half or so.

[consoleconvergence2pc]

Its only faded because you already restored it to a previous date and no longer have any previous backups to go to 

[jayctech]

Its only faded because you already restored it to a previous date and no longer have any previous backups to go to 

If that were true I'm pretty sure that:

1.  the phone would have turned itself off and shown some indication it was wiping itself and restoring
2.  the issue would be solved since all his contacts were there yesterday

[SSOB]

@ShadowCaptain

[consoleconvergence2pc]

 

If that were true I'm pretty sure that:

1.  the phone would have turned itself off and shown some indication it was wiping itself and restoring
2.  the issue would be solved since all his contacts were there yesterday

 

Try logging out of itunes on your pc and log back in and sync with your phone as see what happens

[jayctech]

Try logging out of itunes on your pc and log back in and sync with your phone as see what happens

Ty for the suggestion but no success.

[cab11150904]

Ty for the suggestion but no success.

Factory reset his phone then restore it again. That should open up the restore option again.

[jayctech]

NVM

Plz delete

[cab11150904]

NVM

Plz delete

What happened?

[Arphenyte]

I'm pretty sure contacts are saved on iCloud (at least mine are), so just redeem them back.

[jayctech]

I'm pretty sure contacts are saved on iCloud, so just redeem them back.

In OP I said they're not on the iCloud. First thing I checked.

[jayctech]

Factory reset his phone then restore it again. That should open up the restore option again.

Doing so would cause it to update iOS which is a complication I don't want to add atm.

[Arphenyte]

In OP I said they're not on the iCloud. First thing I checked.

If the contacts are not on iCloud nor iTunes, and definetly not your phone. Well... They are gone, there is no way to get them back if you don't have them backed up on those places.

[jayctech]

Possible solution in OP. Thoughts on it would be appreciated!

[jayctech]

Started spamming a refresh icon where "Groups" is at the top of contacts. This eventually gave a prompt for his Outlook password which upon entering fixed everything.