Framework purchasing woes?

[Freeman_SC]

@Linus

I frequent a rather yesteryear kind of news website. One of the offshoots of the BuckFeta Slashdot movement. If that means anything to anyone here. I ran across this post in the journal of one of the users of the site (SoylentNews). https://soylentnews.org/~Rich/journal/20010

 

TLDR:

Apparently they're having troubles with getting Framework's website to accept their address as a valid address. Thus, they're unable to actually purchase a device. They also didn't get a positive resolution after having contacted customer support.

 

Anyone have similar experience?

[05032-Mendicant-Bias]

Linus has better things to do than be customer support. There are support tickets to framework for that.

[danalog]

Just now, 05032-Mendicant-Bias said:

Linus has better things to do than be customer support. There are support tickets to framework for that.

I'm sure @Linus, who joined in 2013, posted twice, and was quickly banned, has a lot of free time

[OddOod]

Best answer is to call their support

[dizmo]

At that point I'd just give up and spend less money on something more powerful.

[Lurking]

19 hours ago, Freeman_SC said:

@Linus

I frequent a rather yesteryear kind of news website. One of the offshoots of the BuckFeta Slashdot movement. If that means anything to anyone here. I ran across this post in the journal of one of the users of the site (SoylentNews). https://soylentnews.org/~Rich/journal/20010

 

TLDR:

Apparently they're having troubles with getting Framework's website to accept their address as a valid address. Thus, they're unable to actually purchase a device. They also didn't get a positive resolution after having contacted customer support.

 

Anyone have similar experience?

Not sure why you are posting this. You didn't experience it yourself and just have someone else's post. Who knows what the real story is and if that person lives in a weird postal location. There probably are a billion similar stories on the web, why would you re-post them here without having actual first hand knowledge or vested interest in them?

 

And if a company doesn't take my money and is difficult, I buy something else. Not worth it to start a public complaint (or whatever you wanted Linus to do about this).

 

I once shipped something to someone and in the Post office they didn't want to accept the address as it was given to me. I called the guy while I was at the counter, and it turned out the address theoretically needed some added cardinal direction or something like that. No one who lives there uses it, but apparently the Post office needed that part. Might be something similar in this case. Or where a zip code has 4 additional digits in addition to the 5 digits. 

 

My zip code covers parts of two cities. When I enter an address, I often end up needing to use the other (bigger) City (they don't have the same street name). Or the store suggests a different address, that is exactly what I entered. For some reason, addresses often are difficult for those systems.

 

Some people also don't know where they live. No kidding! Here in my area is a town and a City with the same name. Most people in the town, will claim they live in the City. Next to it another City. And also people in the smaller City think they live in the larger City. The areas also have enclaves and exclaves. If you drive on the Street, you have no idea those are different entities. And the school district named after the larger City, also covers parts of the surrounding cities and towns. To top it off, that town got dissolved and split between those 2 cities. Also with enclaves and exclaves. Especially people not paying property tax (renters) are not aware what their address is. Especially since the postal service will deliver mail even if they use the wrong City name.

 

And again, neither Linus nor anyone else here is costumer support. That is between Framework and that person.

[05032-Mendicant-Bias]

17 hours ago, dizmo said:

At that point I'd just give up and spend less money on something more powerful.

My personal experience with Framework support is good. They replaced my screen within warranty, and three other issues were dealt with pointed FAQ and suggestions. So far they are deliveing for me on repairability and upgreadability.

 

It's not a machine if you want bangs for buck now, it's a machine if yuo find it desirable to open the laptop with five screws and have all the components easy to find and replace and upgrade. That's what you are paying a premium for.

[Dedayog]

19 hours ago, Freeman_SC said:

@Linus

I frequent a rather yesteryear kind of news website. One of the offshoots of the BuckFeta Slashdot movement. If that means anything to anyone here. I ran across this post in the journal of one of the users of the site (SoylentNews). https://soylentnews.org/~Rich/journal/20010

 

TLDR:

Apparently they're having troubles with getting Framework's website to accept their address as a valid address. Thus, they're unable to actually purchase a device. They also didn't get a positive resolution after having contacted customer support.

 

Anyone have similar experience?

So you're asking in behalf of another user you don't know?

 

Or just asking if people have this same issue, that you yourself never ran into?

 

This is how bad press gets spread around.  I heard this, I read that.

 

 

[Lurking]

1 hour ago, Dedayog said:

So you're asking in behalf of another user you don't know?

 

Or just asking if people have this same issue, that you yourself never ran into?

 

This is how bad press gets spread around.  I heard this, I read that.

It is just about inciting negative discussion about Framework. There were some recent outrage threads about Framework because they hired a coder the activists deemed to have the "wrong" opinion. Those threads didn't yield anything (Framework didn't apologize for hiring coders based on merit)

 

I'm not saying this thread is about that. But I could find an issue with an order for any company and post about it here (while not actually having knowledge). But the only person having a valid reason to post about it, would be the person in the linked thread who actually tried to order. Everyone else is just copy&pasting.

 

If you like Framework products, buy them. If you don't like Framework or their products, don't buy them. Just don't try to influence other people to share your opinion.

[Issac Zachary]

I've had a good experience with Framework.

 

My only negative experience thus far is that the two laptops I bought (at the same time and shipped in the same box) were stuck in Memphis for several weeks for an unknown reason. But I reached out to Framework, they got ahold of FedEx and in a couple days they were on my porch, ready to be assembled.

[LogicalDrm]

Its interesting how someone investing into company makes them be. For Linus as tech reviewer, there's obvious conflict of interest and by regulations he needs to disclose it. But at what point that 1% share and tech influencer position stops being "I have issue with the company and I come to you instead of them" thing? Because most of the threads where words Linus and Framework are in same post are about Framework doing something which poster doesn't like and they want Linus to use that 1% influence he might have to do something.

 

I can say I have experienced something similar where store page had mandatory "State" questions. Mmmkay, but where I live or where store is located (Spain) the states have no particular meaning. So why have that mandatory? Couldn't complete order and had to find another (Dutch) store instead. Maybe I should have googled some sports influencer who has done something with that company and complained to them?