Intel(R) Bluetooth - Connect and Disconect Loop

[Whateverkito]

Hey there, I need some help, and hopefully this is the right thread for it. 

 

I have encountered a recent issue, that despite hours of attempted troubleshooting I am no closer to solving. Please see attached video for reference. (Ps. My apologies for the absolutely mouth breather I am, currently have a nasty cold and my screen capture wasnt getting the wonderfully annoying discountecting noises).

 

I have a work computer with a B450 Gaming-ITX/ac, causing me bluetooth issues. As the title implies, the Intel(R) Wireless Bluetooth(R) keeps "inserting and ejecting", it's acting as if my bluetooth driver is a usb device? Not super knowledge in this part of tech. In device manager, it will appear then dissappear, every second, looping, forever (or as long as 20min so far). 

 

To start, I installed ALL bluetooth items paired to the pc (houses, printers, keyboards, controllers, you name it, I un-installed it I believe.) After which, I then tried to uninstall, then restart to reload default drivers for Intel(R) by going to device manager, right click, properties, uninstall (roll back ins greyed out? For this step and all following steps?). Didn't work. Uninstall Intel(r) again, then download drivers off windows, and ASRock (default mobo drivere) all the latest ones. The drivers said installed (and didnt appear to be) or installed and the Intel(R) went right back to looping (on all drivers I did recommended and full install, on USB and PCI option, no success). I have run (windows + R) services.msc and set bluetooth to automatic and restarted. Same for control printers and drivers reset. Bluetooth trouble shoot says either a) no bluetooth even installed OR b) no issues detected? Idk how it can be both. And lastly, I ran Command Prompt as Admin, sfc /scannow , ran the prompt and got a "windows Resource did not find any integrity violations."

 

Besides doing a reset and keeping files (which I'm unsure if that will even fix the issue, so i am hesitant to do) I am at my wits end. 

 

Any help would be greatly appreciated!

 

Regards,

Whateverkito

[esCaPade1]

Hi. If your Bluetooth receiver is a USB device, try it in a different USB port. 

If it is built in to your motherboard, however, I'd try making a bootable Linux drive and booting into it - if you see similar issues in a different OS, then it is definitely a hardware issue and nothing to do with drivers. You can use a tool like ventoy or rufus to make a bootable drive, and Mint or Ubuntu should be good options for testing.

If it turns out to be hardware, you can contact the motherboard manufacturer for support. If it is out of warranty, however, I'd just splash out on a Bluetooth USB dongle - about 15 dollars/euros/pounds - and disable the built-in one.

[Whateverkito]

7 minutes ago, esCaPade1 said:

Hi. If your Bluetooth receiver is a USB device, try it in a different USB port. 

If it is built in to your motherboard, however, I'd try making a bootable Linux drive and booting into it - if you see similar issues in a different OS, then it is definitely a hardware issue and nothing to do with drivers. You can use a tool like ventoy or rufus to make a bootable drive, and Mint or Ubuntu should be good options for testing.

If it turns out to be hardware, you can contact the motherboard manufacturer for support. If it is out of warranty, however, I'd just splash out on a Bluetooth USB dongle - about 15 dollars/euros/pounds - and disable the built-in one.

Hey esCaPade1, 

The Bluetooth is built into the Motherboard (as there is no USB dongle, just a WIFI/Bluetooth antenna). I am unfamiliar with Linux (like at all). Does it require a key like Windows, or can I just Google "Free Linux install" and pick a link that isn't sketchy? Then, can I throw it on a USB and boot from there? 

Otherwise, thank you for the quick help!

[OddOod]

Welcome to the forums!
 

7 minutes ago, Whateverkito said:

I am unfamiliar with Linux (like at all).

https://ubuntu.com/tutorials/create-a-usb-stick-on-ubuntu

This is a great guide
Linux is free, no key needed (ignoring RedHat style ones which often have service contracts, but that's for enterprise stuff)

[esCaPade1]

Linux is free by law - distros are only permitted to charge for support, so if any site tries to make you pay, move to another. 

Download Yumi from yumiusb.com. It lets you choose a Linux distro during the usb drive creation process, so you won't even need to navigate websites.

You'll need at least 4GB on the drive, and anything already on it will be erased.

Once you make the drive, it's just a case of booting from it. Mashing F8 during POST on my PC gives me a list of drive to boot from. 

Once in Linux, open a terminal window and type dmesg (and press return) - it will show the most recent hardware errors at the end. Do this a few times over the course of however long it takes to see the issue in windows. If you see errors there, copy and paste them here to double-check. 

 

[Whateverkito]

1 minute ago, OddOod said:

Welcome to the forums!

Thank you for the Welcome! Its nice to get such amazing help so quickly, I've followed LTT forever on YT, but just found this thread for PC help!

Ah, that link is amazing, thank you kindly!

[esCaPade1]

Or what @OddOod said.

[esCaPade1]

Just be sure not to actually install the Linux distro on your PC - you just want to run it from the USB drive!

Edit: this can only be done once you boot into Linux, so don't be concerned about doing this before that stage - you won't be able to do so from Yumi. Also, it's not easy to do accidentally - just by mistake, if you get me.

[Whateverkito]

5 hours ago, esCaPade1 said:

Just be sure not to actually install the Linux distro on your PC - you just want to run it from the USB drive!

 

Noted! Thank you

[Whateverkito]

On 12/16/2024 at 2:53 PM, OddOod said:

Linux is free, no key needed (ignoring RedHat style ones which often have service contracts, but that's for enterprise stuff)

Update time for you and @esCaPade1!

I finally got around to booting the PC on Linux (the Christmas Holidays meant my schedule was all over the place, hence 7 days for an easy test haha). 

Upon booting using Linux, my mouse was dead in the water I used the keyboard to finish boot up, I made it to the Bluetooth startup, and turned it on. To which it started to Loop, again, but, with more useful info being displayed, as it was clearly saying Bluetooth was on, then there was no Bluetooth installed on the PC, and repeat. 

So, thank you for your wonderful help in verifying the issue! 

Currently, I'm browsing different Bluetooth adapters to use, or, just upgrading the MOBO with RAM and CPU soon if any deals come out (in CND, all the black Friday ones were only good in the US I found). As I can run a wired mouse and keyboard until then haha. 


Many thanks again! 
 

[esCaPade1]

Glad to hear it helped! 

Happy Holidays!