Computer stutters consistently when downloading anything

[FluffyZeuss]

Hey, this is the third time I have tried to fix this problem with little to no success. I was downloading a game off of steam and was trying to watch a youtube video while downloading. The problem is, my computer keeps stuttering along with the audio. I replaced my SSD, reloaded windows, completely wiped my computer and started from scratch, none of it is working. Even when downloading, my individual components aren't running at high usage so I am really confused. Can someone help?

 

I have an i5-12600k, 4080 super, 32gb of ram, and a B760M-A motherboard. My ethernet speeds average around 800 mbps.

 

2024-08-22 10-30-46.mkv2024-08-22 10-30-46.mkv

[Tetras]

My guess:

- Faulty network driver or chipset driver.

- Broken antivirus software.

 

Anything in the event viewer?

[FluffyZeuss]

2 minutes ago, Tetras said:

My guess:

- Faulty network driver or chipset driver.

- Broken antivirus software.

 

Anything in the event viewer?

Sorry I am really green when it comes to software. How do I check Event viewer? I have Norton for antivirus, and idk how to fix/replace my network or chipset drivers.

[Tetras]

15 minutes ago, FluffyZeuss said:

How do I check Event viewer?

Press Windows button and type "Event viewer".

 

Most of the entries are nonsense and you can ignore them, but check for errors that have a timestamp when you're experiencing problems and take note if they sound suspicious.

 

16 minutes ago, FluffyZeuss said:

I have Norton for antivirus

If you look in the control panel, there might be an option to temporarily disable the scanning service, so that you can troubleshoot if the AV is causing the problem.

 

16 minutes ago, FluffyZeuss said:

idk how to fix/replace my network or chipset drivers

Google the motherboard e.g. "Asus B760M-A".

 

When the page opens, check the "support" entry for drivers.

 

Download the driver for your ethernet, wireless and chipset. You can also go directly to the manufacturer if you prefer, e.g. Intel for the B760 chipset, but I'd suggest using the motherboard drivers first.

 

The chipset driver should be installed first.

[FluffyZeuss]

31 minutes ago, Tetras said:

Press Windows button and type "Event viewer".

 

Most of the entries are nonsense and you can ignore them, but check for errors that have a timestamp when you're experiencing problems and take note if they sound suspicious.

 

If you look in the control panel, there might be an option to temporarily disable the scanning service, so that you can troubleshoot if the AV is causing the problem.

 

Google the motherboard e.g. "Asus B760M-A".

 

When the page opens, check the "support" entry for drivers.

 

Download the driver for your ethernet, wireless and chipset. You can also go directly to the manufacturer if you prefer, e.g. Intel for the B760 chipset, but I'd suggest using the motherboard drivers first.

 

The chipset driver should be installed first.

Alright I'm back. I checked event viewer. There we a few issues but the most prominent was event 131 happening consistently (80 times in an hour). No idea what that means but a couple google searches told me it wasn't much to look at and  the time stamps didn't match anyways. There were also 5 event 11 which lined up somewhat with the time stamps. 5 event 10010, no idea what that is but wrong time. And a single event 1000 which didn't line up time stamp again. There were 0 Critical Events in the last 7 days.

 

I reinstalled my chipset drivers, restarted, then my ethernet and wifi drivers and reset again (all off the website on my motherboard box {https://www.msi.com/Motherboard/PRO-B760M-A-WIFI-DDR4/support#driver}). I started a download after the last restart and the issue is still there.

 

I ran all of the driver downloads and the event viewer with the AV turned off.