ntoskrnl.exe BSOD

[PunchyTurtle]

This BSOD has been happening for a while. I've tried a number of things suggested for the ntoskrnl BSODs.

 

Dates ntoskrnl BSODs have happened:

• 01/05/24

• 17/04/24

• 23/03/24

• 20/03/24

 

 

Computer info:

ASUS ROG STRIX - G15

Model NO.: G513QY-SG15.R96800

 

MS Windows 11 Home - 10.0.22631 Build 22631

AMD Ryzen 9 5980HX

AMD Radeon RX 6800M

MOBO: ASUSTeK G513QY

 

 

Purchased 11/23

 

Minidumps for above dates are attatched.

050124-14312-01.dmp.txt 041724-15375-01.dmp.txt 032324-16281-01.dmp.txt 032024-14296-01.dmp.txt

[silencer12]

30 minutes ago, PunchyTurtle said:

This BSOD has been happening for a while. I've tried a number of things suggested for the ntoskrnl BSODs.

 

Dates ntoskrnl BSODs have happened:

• 01/05/24

• 17/04/24

• 23/03/24

• 20/03/24

 

 

Computer info:

ASUS ROG STRIX - G15

Model NO.: G513QY-SG15.R96800

 

MS Windows 11 Home - 10.0.22631 Build 22631

AMD Ryzen 9 5980HX

AMD Radeon RX 6800M

MOBO: ASUSTeK G513QY

 

 

Purchased 11/23

 

Minidumps for above dates are attatched.

050124-14312-01.dmp.txt 1.8 kB · 0 downloads 041724-15375-01.dmp.txt 1.8 kB · 0 downloads 032324-16281-01.dmp.txt 1.8 kB · 0 downloads 032024-14296-01.dmp.txt 1.8 kB · 0 downloads

Do you think you can list all the number of things you tried to do in order to resolve the problem?

[DoctorNick]

1 hour ago, PunchyTurtle said:

This BSOD has been happening for a while. I've tried a number of things suggested for the ntoskrnl BSODs.

 

Dates ntoskrnl BSODs have happened:

• 01/05/24

• 17/04/24

• 23/03/24

• 20/03/24

 

 

Computer info:

ASUS ROG STRIX - G15

Model NO.: G513QY-SG15.R96800

 

MS Windows 11 Home - 10.0.22631 Build 22631

AMD Ryzen 9 5980HX

AMD Radeon RX 6800M

MOBO: ASUSTeK G513QY

 

 

Purchased 11/23

 

Minidumps for above dates are attatched.

050124-14312-01.dmp.txt 1.8 kB · 0 downloads 041724-15375-01.dmp.txt 1.8 kB · 0 downloads 032324-16281-01.dmp.txt 1.8 kB · 0 downloads 032024-14296-01.dmp.txt 1.8 kB · 0 downloads

Hello. You got Asus armoury crate installed and enabled in BIOS? If yes download the uninstall tool for armoury crate. Before running uninstall, go to BIOS and disable armoury crate. https://www.asus.com/supportonly/armoury crate/helpdesk_download/

If you got any OC on ram, then disable DOCP/XMP.

If you got PBO enabled, set to auto.

Restart and install updates: https://www.amd.com/en/support/download/drivers.html

[Bjoolz]

Could you provide the actual dump files? Bluescreenview is pretty useless. 

 

Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

[PunchyTurtle]

5 hours ago, Bjoolz said:

Could you provide the actual dump files? Bluescreenview is pretty useless. 

 

Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

Yeah sorry about that. I realized after posting this that I posted the wrong files...my bad.

 

The correct dump files are attatched.

minidumps.zip

[PunchyTurtle]

14 hours ago, DoctorNick said:

Hello. You got Asus armoury crate installed and enabled in BIOS? If yes download the uninstall tool for armoury crate. Before running uninstall, go to BIOS and disable armoury crate. https://www.asus.com/supportonly/armoury crate/helpdesk_download/

If you got any OC on ram, then disable DOCP/XMP.

If you got PBO enabled, set to auto.

Restart and install updates: https://www.amd.com/en/support/download/drivers.html

Damn, I was guessing it could be armory crate. I really don't want to loose the functionility I get with armory crate though...

[PunchyTurtle]

15 hours ago, silencer12 said:

Do you think you can list all the number of things you tried to do in order to resolve the problem?

I'm gonna be honest, what I did I did during the thick of exam season so I really don't remember. I know that I did basic troubleshooting stuff like checking drivers, and I eventually found a thread saying that I should delete another ASUS bloatware program, which I did, but it obviously didn't work. I don't remember the name of the program though. I'm so sorry I know that's super unhelpful but that's what I've got.

[Bjoolz]

1 hour ago, PunchyTurtle said:

Yeah sorry about that. I realized after posting this that I posted the wrong files...my bad.

 

The correct dump files are attatched.

minidumps.zip 2.56 MB · 0 downloads

All of these show a memory error related to storage. So most likely the page file. The page file is treated like RAM in a lot of ways. 

 

If you have lots of drives you can use this command in Powershell to see which drive the page file is on:

Get-CimInstance -ClassName Win32_PageFileUsage -Property *

The drive with the page file being faulty would be my main suspect. 

[PunchyTurtle]

59 minutes ago, Bjoolz said:

All of these show a memory error related to storage. So most likely the page file. The page file is treated like RAM in a lot of ways. 

 

If you have lots of drives you can use this command in Powershell to see which drive the page file is on:

Get-CimInstance -ClassName Win32_PageFileUsage -Property *

The drive with the page file being faulty would be my main suspect. 

Well I only have the one SSD (an Intel SSDPEKNU512GZ), so that solves that lol

 

I got Windbg and looked at the dump file and found this thread based on the failure bucket ID so I'm giving that a try.

[PunchyTurtle]

Completed the instructions based on the thread above.

 

If I don't get any more BSODs, then it fixed it, although I may have to wait a while to see.