Microsoft Defender Antivirus Failed (Virus won't go away)

[frontscript]

I keep getting notifications from Windows security saying there's a threat i click on notification go to "Virus & threat protection" click on threat and then click remove, but nothing happens
then I clicked on "Clean threat" & "Quarantine" but still nothing happened the virus is called "Virus:Win32/Chir.gen!dam", it says the affected item is "F:\9a8be1d39478b8daefe45663fe1b0d66\UIU64a.exe" but i don't have a Local disk: F.
 

I tried Avast to deal with the virus but when i uninstalled Avast(it slows down your device) it popped up again.

I hope this gets fixed soon before it's too late.

 

(I have Lenovo laptop-Core i5 7th gen-Windows 10(64bit))

[xAcid9]

Try use MalwareBytes trial version. 

[emosun]

does it go away if you reinstall windows

[BillBill]

14 minutes ago, frontscript said:

I keep getting notifications from Windows security saying there's a threat i click on notification go to "Virus & threat protection" click on threat and then click remove, but nothing happens
then I clicked on "Clean threat" & "Quarantine" but still nothing happened the virus is called "Virus:Win32/Chir.gen!dam", it says the affected item is "F:\9a8be1d39478b8daefe45663fe1b0d66\UIU64a.exe" but i don't have a Local disk: F.
 

I tried Avast to deal with the virus but when i uninstalled Avast(it slows down your device) it popped up again.

I hope this gets fixed soon before it's too late.

 

(I have Lenovo laptop-Core i5 7th gen-Windows 10(64bit))

Try running Malicious Software Removal Tool 64-bit

[frontscript]

15 minutes ago, emosun said:

does it go away if you reinstall windows

i don't wanna reinstall Windows, i have kept it as a last option

[frontscript]

21 minutes ago, xAcid9 said:

Try use MalwareBytes trial version. 

ok

[podkall]

3 minutes ago, frontscript said:

ok

try running rkill before you run malwarebytes (rkill is only like 2MB)

https://www.bleepingcomputer.com/download/rkill/

[podkall]

(rkill doesn't remove malware it just tries to stop it)

[frontscript]

1 hour ago, podkall said:

(rkill doesn't remove malware it just tries to stop it)

I need it gone forever

 

[frontscript]

1 hour ago, BillBill said:

Try running Malicious Software Removal Tool 64-bit

it won't even detect it

[podkall]

3 minutes ago, frontscript said:

I need it gone forever

 

rkill tries to stop the virus, when the malware isn't running, it can't stop anti-malware programs from erasing/scanning it

[frontscript]

2 hours ago, xAcid9 said:

Try use MalwareBytes trial version. 

i installed it and everything was good, just as i uninstalled it the virus is back

[noname8365]

23 minutes ago, frontscript said:

i installed it and everything was good, just as i uninstalled it the virus is back

It is a file infecting virus. You have to clean everywhere it has infected, including USB sticks and other computers you have.

 

There appear to be instructions specific to this virus after some googling: https://www.trendmicro.com/vinfo/us/threat-encyclopedia/malware/pe_chir.dam

[E-waste]

@frontscript

 

Do you have conexant hd audio software?  If so, this is a false positive.  If not, try malwarebytes file assassin to attempt deletion in the boot process.

[frontscript]

12 hours ago, E-waste said:

@frontscript

 

Do you have conexant hd audio software?  If so, this is a false positive.  If not, try malwarebytes file assassin to attempt deletion in the boot process.

is that available in the free version?