Brand new system with a 6750 XT - Black screen as soon as graphics driver installs

[RhysMusique]

Hey all, 

 

Today I built a brand new system for a family member. System has an MSi RX 6750 XT. 
 

All went well, installed Windows 10 Pro but at the moment we don’t have an Ethernet cable so installed Windows offline. 
 

Motherboard has WiFi so downloaded the Chipset, Audio, LAN, WiFi drivers onto a USB stick and installed. 
 

As soon as the WiFi driver is installed, we can jump on to his WiFi, and an ‘MSi Center’ pop up comes up asking to download the latest driver. If you click ‘No’, screen goes black instantly, but doesn’t go into standby, just stays on but black. 
If you click ‘Install’, installation gets through to 99%, then screen goes black as before. Upon restart, Mobo splash screen comes up but as soon as you’d expect windows to be booting, screen is black again. 
 

We’ve done a number of system restores and reinstalls of windows. Including keeping the MSi window ‘unresolved’ in the background and installing AMD Adrenalin. AMD Adrenalin installs up to 99%, a bit of the usual ‘flickering’ occurs, then the screen goes black as before. 
 

Apart from sending the 6750 XT back and going Nvidia I’m not sure what else I can do?
 

Thanks in Advance! 
Rhys

[xFluing]

You should probably send the card back and get a different one in its place. This has nothing to do with AMD and it could as well have happened on an nvidia. Anecdotally I had no issues with my card.

 

I could also suggest checking if any ports get disabled for whatever reason, or if you use any adapters (yes they can cause issues sometimes, I know from experience)

[Somerandomtechyboi]

DOA card

return it and get a replacement

 

If you happen to get a refund instead of a replacement then you should consider used 6800(xt)

[RhysMusique]

Hi all, 

 

Just thought I’d update you.

Had a troubleshooting session and it transpired that the issue was a dodgy HDMI splitter  

 

Plugged the GPU directly to the monitor and immediately stopped having black screen issues. Sometimes the issue is PEBCAK