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GPU performing strangely

no4070ti
By no4070ti
in Troubleshooting
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I built my first pc the other day and it's been absolutely disastrous. After things going well, despite me not seeing any entry in the bios of my GPU (4070 ti), my computer randomly crashed and since then the GPU has not been performing well. I mean single digit FPS. I thought it might have been the PSU but replacing that fixed nothing. Then I thought it could be the PCIe slot as I was seeing some artifacts on screen but still, nothing when I changed the motherboard. The GPU just wasn't drawing enough power and looking through gpu-z, it seemed like my GPU was broken. It wasn't reporting back its clock speed or whatever and I couldn't overclock in afterburner. After a recent driver dropped, installing that sort of fixed the gpu-z and afterburner issues but the display is still slow and now there are sometimes white blocks on my screen:

IMG_20231022_011853962.thumb.jpg.6e6960d0f81f3fe2f88e6fa67776ae40.jpg

 

I've tested my GPU in another system and it worked fine. I'm lost for what to do as I live in a third world country where no one really owns AMD systems let alone 4070 tis. Any help troubleshooting and figuring out the issue would be amazing.

 

My parts are listed here: https://pcpartpicker.com/list/bLW6rv

 

Apologies if my post is disorganised. Haven't slept much.

 

 

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2 minutes ago, johnt said:

Have you tried reinstalling Windows completely with a clean install and just starting over?

I did a clean install but I didn't format my drive so I got a windows.old folder. Right now I've deleted all partitions in my c drive and I'm reinstalling everything. Will update with how that goes

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8 minutes ago, no4070ti said:

Is it not strange how my GPU never showed up in the BIOS? Could the GPU be faulty even if it worked in another PC?

I am not sure what you mean that it did not show up in BIOS... If your BIOS appears on your monitor and your monitor is connected to your GPU, then your system is detecting it just fine.

 

The motherboard seems to have video outputs, so your CPU probably has an on board video card. You should disable that in the BIOS. Also, hopefully you are plugging your monitor directly to your 4060 and not the mother board.

 

image.png.c311f58a42dda4b3e96b58375b78a05d.png

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2 minutes ago, johnt said:

I am not sure what you mean that it did not show up in BIOS... If your BIOS appears on your monitor and your monitor is connected to your GPU, then your system is detecting it just fine.

 

The motherboard seems to have video outputs, so your CPU probably has an on board video card. You should disable that in the BIOS. Also, hopefully you are plugging your monitor directly to your 4060 and not the mother board.

 

image.png.c311f58a42dda4b3e96b58375b78a05d.png

I've seen in some bioses a section where by you can view information about the GPU in the PCIE slot. The bios does display through my GPU but I haven't been able to find a section like "Graphics card information" in my bios.

 

Yes, I've been plugging in the monitor to my GPU not the onboard graphics.

 

I did a clean reinstall of windows. Reinstalled drivers. Same issue. I noticed whenever the GPU tries to do any work, the screen goes black and the whole computer crashes. This resembles how it crashed the first time.

 

I noticed my RAM isn't included in my motherboard's list of compatible RAM. So maybe it's a memory issue? I'm sort of lost for ideas atm

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10 minutes ago, no4070ti said:

I've seen in some bioses a section where by you can view information about the GPU in the PCIE slot. The bios does display through my GPU but I haven't been able to find a section like "Graphics card information" in my bios.

 

Yes, I've been plugging in the monitor to my GPU not the onboard graphics.

 

I did a clean reinstall of windows. Reinstalled drivers. Same issue. I noticed whenever the GPU tries to do any work, the screen goes black and the whole computer crashes. This resembles how it crashed the first time.

 

I noticed my RAM isn't included in my motherboard's list of compatible RAM. So maybe it's a memory issue? I'm sort of lost for ideas atm

I am also very confused. I would say it's the GPU at this point, but you said you tested it on another machine and it worked fine. Maybe it's the memory... you can try CPU tests and see how that goes. The only other item is your motherboard. Not sure

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@no4070ti If changing the motherboard did not work but putting the GPU in another's system worked, then it's probably an issue with the CPU or perhaps the RAM as well. First try tinkering with the RAM. Try different modules in different slots and channels. Disable XMP or EXPO and run the ram at stock JEDEC speeds (do remember to change this if this does not resolve the issue). You could try just getting new RAM (don't need to buy just try somebody else's if you can). If that doesn't work, then it has to be the CPU. Also, make sure you disable the I-GPU if you have one and test again. Could also be the video ports on the GPU is bad, so you can try connecting the display port to the motherboard rather than the GPU and test again. Back to the CPU, can't do anything, just have to try changing the CPU and see if the problem goes away. Hope that helps!

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23 minutes ago, johnt said:

I am also very confused. I would say it's the GPU at this point, but you said you tested it on another machine and it worked fine. Maybe it's the memory... you can try CPU tests and see how that goes. The only other item is your motherboard. Not sure

Running cinebench rn. Last time I ran it, it ran pretty fine. I also did memtest86 and it was going fine but I ended it early since I didn't have the time at the time. Might leave it on later.

 

20 minutes ago, Hensen Juang said:

@no4070ti If changing the motherboard did not work but putting the GPU in another's system worked, then it's probably an issue with the CPU or perhaps the RAM as well. First try tinkering with the RAM. Try different modules in different slots and channels. Disable XMP or EXPO and run the ram at stock JEDEC speeds (do remember to change this if this does not resolve the issue). You could try just getting new RAM (don't need to buy just try somebody else's if you can). If that doesn't work, then it has to be the CPU. Also, make sure you disable the I-GPU if you have one and test again. Could also be the video ports on the GPU is bad, so you can try connecting the display port to the motherboard rather than the GPU and test again. Back to the CPU, can't do anything, just have to try changing the CPU and see if the problem goes away. Hope that helps!

I'll try putting the GPU in another system again and see what happens. Maybe something happened in the time since I last tested it out of my system. Currently playing around with RAM. Unfortunately I don't know anyone with DDR5 here. I live in a third world country, I'm pretty sure I can buy some ddr5 ram though that's expensive and this is already getting really expensive for me. I guess in for a penny, in for a pound at this point.

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36 minutes ago, johnt said:

I am also very confused. I would say it's the GPU at this point, but you said you tested it on another machine and it worked fine. Maybe it's the memory... you can try CPU tests and see how that goes. The only other item is your motherboard. Not sure

Cinebench r23

multi core: 27462

Single core: 1976

 

I think that's roughly in the expected region for the CPU

 

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14 minutes ago, johnt said:

You may have a bad GPU...

Yeah, I'm thinking of sending it to ASUS and have them look at it. Currently running memtest86. Once the memory is ruled out I'm sending in the GPU. Thanks for all the help, I hope to update this post with some good news not too long from now 

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  • 3 weeks later...
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So I was able to get a refund on the GPU and I bought another GPU. This time a 4080 and immediately, the same issues started happening. I removed all the drivers using DDU and installed the driver in safe mode but nothing. Inspecting the GPU in the case, I noticed that my GPU doesn't sit flush because of how the case is (O11 dynamic Evo). Which explains why it was so janky putting both GPUs in. I tried to get it in but nothing. I later noticed in GPU-Z that my GPU was running at PCie gen 2.0 even with the test open so I went to the bios and set the pcie link speed to gen 2 and everything is working fine now which is strange. If I set anything PCie gen 3 and above, the issues come again so I seem to be stuck at PCie Gen 2. I'm not sure if this is a poor PCie contact issue or some motherboard issue but at gen 2, everything works well

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7 hours ago, no4070ti said:

So I was able to get a refund on the GPU and I bought another GPU. This time a 4080 and immediately, the same issues started happening. I removed all the drivers using DDU and installed the driver in safe mode but nothing. Inspecting the GPU in the case, I noticed that my GPU doesn't sit flush because of how the case is (O11 dynamic Evo). Which explains why it was so janky putting both GPUs in. I tried to get it in but nothing. I later noticed in GPU-Z that my GPU was running at PCie gen 2.0 even with the test open so I went to the bios and set the pcie link speed to gen 2 and everything is working fine now which is strange. If I set anything PCie gen 3 and above, the issues come again so I seem to be stuck at PCie Gen 2. I'm not sure if this is a poor PCie contact issue or some motherboard issue but at gen 2, everything works well

My GPU also has issues sitting flush. I have to be very careful and get the angle just right. The rear IO panel shield intrudes into the GPU area, and while the GPU would sit fine without the backplate, I don't really want to remove it! So my GPU is forced into a crooked position when it is fully seated into the PCIE socket. 

 

That is a nice upgrade though. But you might want to look into if PCIE2 is going to limit the 4080. It does sound like a poor contact between the GPU and socket though, which makes a lot of sense on why you're having this issue. But that is a popular case and GPU, so you may have to try reseating it a couple times until the GPU is fully into the socket.

 

Nice job figuring it out!

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17 hours ago, johnt said:

My GPU also has issues sitting flush. I have to be very careful and get the angle just right. The rear IO panel shield intrudes into the GPU area, and while the GPU would sit fine without the backplate, I don't really want to remove it! So my GPU is forced into a crooked position when it is fully seated into the PCIE socket. 

 

That is a nice upgrade though. But you might want to look into if PCIE2 is going to limit the 4080. It does sound like a poor contact between the GPU and socket though, which makes a lot of sense on why you're having this issue. But that is a popular case and GPU, so you may have to try reseating it a couple times until the GPU is fully into the socket.

 

Nice job figuring it out!

Thanks for keeping up with my struggles. Right now, since I'm a novice builder, I don't want to make things worse so I'm tempted to let it stay in PCIe gen 2 and in the future when I upgrade my RAM, motherboard or CPU I can try test out if setting a higher PCIe gen works again. I played Cyberpunk 2077 with ray tracing overdrive and the performance was above what most GPUs in the market can do. Definitely more than the 4070 TI so while I'm probably leaving performance at the table, I think I'm alright with the performance right now. I'll likely upgrade my RAM to some silly RGB RAM by the end of the year and I'll try make sure I get one expressly mentioned in my motherboard's compatibility sheet thing to rule that out. While I'll still say there's no real solution as of yet, at least I have a functioning PC that I can use for work and gaming 🙂

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  • 2 weeks later...
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So I bought some new ram during black Friday and.... Still the same issues. Anything at PCie express 3 or above (with 16 lanes) leads to instabilities and crashes. Funny enough, I was able to get the GPU to run at pcie gen 4 but by setting the slot to raid mode so the GPU was running 4 lanes.

 

Seems like a PCie signal integrity issue and the culprit seems to be the CPU. Maybe the PCIe controller is faulty? Strange since I heard that CPUs rarely fail and for mine to fail in a day but still run relatively well as long as the PCIe gen is set to 2 or lower is just... strange. Wish I lived in Europe or America since I could have probably had a solution by now.

 

RMA seems difficult since I'm based in East Africa and getting the CPU to AMD is gonna be tough... So I guess I just have to be content with this for now. 

 

Once I'm on holiday I'll try an out of case build. I don't want to fiddle with things too much since I need the PC for work

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I don't think it would take any less time in the states to fix this problem. It can be very difficult to get a company to admit that they sent you a defective product. You could try replacing your CPU since that is the only device left. You have a warranty on it, right?

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On 10/22/2023 at 7:12 AM, no4070ti said:

Yes, I installed, reinstalled, DDU then install in safe mode. Same issues

bios updated?  chipset driver?

 

i mean if you updated that, then yes, it maybe is the motherboard. 

 

 

also is the ram on the QVL?

 

 

these things are most critical with Ryzen systems,  also xmp may or may not work (lol)

 

ps: also corsair ram and corsair ssd? oof. 

 

 

im just not convinced at all this is a cpu issue,  there are so many other things that can go wrong before that.

The direction tells you... the direction. 

-Scott Manley, 2021

 

 

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