Does anyone why my computer keeps shutting down while playing a game

[insomnialtt]

Ok so basically, I just upgraded my computer with a new cpu and motherboard and started having this issue shortly after. Every time I try to play a game, the computer will just automatically completely shut down and restart. At first I thought it was the cpu overheating but i mean i have a cooler on it, and I ran cinebench multiple times to no affect. I even ran 3dmark to see if it was a gpu issue, no luck. But this ONLY happens when playing a game. Lately I've been trying to play Dead By Daylight (which is not a difficult game to run at all) and I can only seem to play for like 5 minutes before shutdown. But when I load Halo Infinite (max settings btw) it's completely fine. btw the problem is on others games too, not just DBD. Maybe its a psu issue? It can't be overheating because I literally have a monitor there to see the temps.

[IkeaGnome]

I really hope for some odd reason your temps are in F and not C. If those temps are in Celcius the computer should have long shut down.

System specs?

[SirWendall]

Could be a number of things. Is your BIOS up to date? Drivers and chipset up to date? Etc.

[insomnialtt]

2 minutes ago, IkeaGnome said:

I really hope for some odd reason your temps are in F and not C. If those temps are in Celcius the computer should have long shut down.

System specs?

Yea they're F, sorry lol American here. 

 

CPU: Intel core i7-13700k

GPU: Nvidia 3080ti

Motherboard: msi z690 edge

PSU: lian li sp850

Memory: Corsair 32 GB DDR5-6000

[bezza...]

4 minutes ago, IkeaGnome said:

I really hope for some odd reason your temps are in F and not C. If those temps are in Celcius the computer should have long shut down.

System specs?

nah the gpu would not be working at all at 150

[insomnialtt]

Just now, SirWendall said:

Could be a number of things. Is your BIOS up to date? Drivers and chipset up to date? Etc.

newest bios, graphics drivers up to date, etc

[SirWendall]

1 minute ago, insomnialtt said:

Yea they're F, sorry lol American here. 

 

CPU: Intel core i7-13700k

GPU: Nvidia 3080ti

Motherboard: msi z690 edge

PSU: lian li sp850

Memory: Corsair 32 GB DDR5-6000

What are your idle temps? Temps aren't making sense.

[insomnialtt]

1 minute ago, SirWendall said:

What are your idle temps? Temps aren't making sense.

right now with only discord and steam open, CPU 75F GPU 91F. I honestly don't think its a overheating issue, I have 8 fans in the case

 

[SirWendall]

1 minute ago, insomnialtt said:

right now with only discord and steam open, CPU 75F GPU 91F. I honestly don't think its a overheating issue, I have 8 fans in the case

 

Is this a completely new build? The storage is new? Did you happen to move old drives into it? 

[insomnialtt]

1 minute ago, SirWendall said:

Is this a completely new build? The storage is new? Did you happen to move old drives into it? 

its an upgrade, storage is hdd (yes I know, slow and old) they just have steam games on them. main drive with os installed is ssd. newest parts are motherboard, cpu, memory

[SirWendall]

2 minutes ago, insomnialtt said:

its an upgrade, storage is hdd (yes I know, slow and old) they just have steam games on them. main drive with os installed is ssd. newest parts are motherboard, cpu, memory

Odd. You could try running DDU and clear out hidden display drivers? Have you tried doing a System Reset in Windows?

[191x7]

4 minutes ago, insomnialtt said:

its an upgrade, storage is hdd (yes I know, slow and old) they just have steam games on them. main drive with os installed is ssd. newest parts are motherboard, cpu, memory

This might give you some troubleshooting ideas

 

[insomnialtt]

10 minutes ago, SirWendall said:

Odd. You could try running DDU and clear out hidden display drivers? Have you tried doing a System Reset in Windows?

ill do DDU right now, I didn't do a system reset but I had to get a new windows key since motherboard and cpu were new

[insomnialtt]

40 minutes ago, SirWendall said:

Odd. You could try running DDU and clear out hidden display drivers? Have you tried doing a System Reset in Windows?

DDU didn't do anything, still having problem

 

[lewdicrous]

This isn't necessarily your issue, but I had a similar problem a while back where the computer will shut down while playing games. After a while, it even started shutting down while watching YouTube videos and eventually it started shutting down even while not in use.

 

The issue turned out to be the PSU.

[IkeaGnome]

1 hour ago, insomnialtt said:

Yea they're F, sorry lol American here. 

 

CPU: Intel core i7-13700k

GPU: Nvidia 3080ti

Motherboard: msi z690 edge

PSU: lian li sp850

Memory: Corsair 32 GB DDR5-6000

Since it's restarting and turning it's self back on, what shows up in Event Viewer?

Out of curiosity, did you move storage over from your old build? is Halo Infinite by chance on a different drive than DBD?

[insomnialtt]

15 minutes ago, lewdicrous said:

This isn't necessarily your issue, but I had a similar problem a while back where the computer will shut down while playing games. After a while, it even started shutting down while watching YouTube videos and eventually it started shutting down even while not in use.

 

The issue turned out to be the PSU.

that's what I think it is too, everywhere I look online they list psu problem first and its not a overheating, software, gpu, wiring or actual electrical socket issue. ironically, the moment I have this problem, the Lian li sp850 is sold out everywhere, amazon, micro center, new egg. Everywhere. I reached out to LIAN LI support and I got an RMA but it won't ship out for the next 25 days. PAIN. I bought a used psu from amazon before they sold out so hoping/praying to god that it works. but if a different psu doesn't work, im literally at a loss.

[insomnialtt]

18 minutes ago, IkeaGnome said:

Since it's restarting and turning it's self back on, what shows up in Event Viewer?

Out of curiosity, did you move storage over from your old build? is Halo Infinite by chance on a different drive than DBD?

I don't see anything, lmk if im looking in the wrong place

[IkeaGnome]

4 minutes ago, insomnialtt said:

I don't see anything, lmk if im looking in the wrong place

If that shows the right time for the shut down, or it's somewhere in that 12 minutes, I don't see anything wrong. 

Is Halo infinite on your OS drive and not the HDD for some reason?

[insomnialtt]

5 minutes ago, IkeaGnome said:

If that shows the right time for the shut down, or it's somewhere in that 12 minutes, I don't see anything wrong. 

Is Halo infinite on your OS drive and not the HDD for some reason?

all my games are on the same drive (hdd), even used seagate's diagnose software incase it was a hard drive failure. came back perfectly fine

[IkeaGnome]

1 minute ago, insomnialtt said:

all my games are on the same drive (hdd), even used seagate's diagnose software incase it was a hard drive failure. came back perfectly fine

Then I'd be looking at the power supply too.

If you lock the voltage on your graphics card lower than stock will it last longer in DBD?

[insomnialtt]

18 minutes ago, IkeaGnome said:

Then I'd be looking at the power supply too.

If you lock the voltage on your graphics card lower than stock will it last longer in DBD?

im trying with Final Fantasy 15 right now (same hdd). before I couldn't even load into the game without power cutting out. went into afterburner and lowered the voltage curve down 350. actually was able to load into the game and free roam. I think its a psu problem

[IkeaGnome]

25 minutes ago, insomnialtt said:

im trying with Final Fantasy 15 right now (same hdd). before I couldn't even load into the game without power cutting out. went into afterburner and lowered the voltage curve down 350. actually was able to load into the game and free roam. I think its a psu problem

While it's not the best solution, at least it'll get you buy until a new PSU comes in. 

[insomnialtt]

30 minutes ago, IkeaGnome said:

While it's not the best solution, at least it'll get you buy until a new PSU comes in. 

oh no for sure, it'll do for now at least. thanks for your help, i really appericate it. I'll update when I get the new psu