PC keeps randomly crashing (0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff801160fb320)

[Azizo]

Hello guys

 

As of recently, my PC has been randomly crashing. I initially thought it was maybe overheating but the temps seem fine I believe. A friend suggested I completely reinstall a clean version of Windows because something might have been corrupt etc but even after a clean reinstall of Windows it keeps happening.

 

I went into the event viewer and was able to track it under Windows Logs,

 

This is what it says:

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff801160fb320). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 471d0e05-13fe-413d-8ccb-88d80109c7ed.

 

Link to minidump on Google Drive as well, link: https://drive.google.com/file/d/1yPpVf_52YWZ8WRPGVyBT_pSpOvBzxIin/view?usp=sharing

 

I am also unsure whether or not this will be able to pinpoint the exact issue as to why my PC keeps crashing but I am hoping to at least find some reassurance in knowing it might not be component related, but more like a driver-side issue (hopefully) so any information or light that can be shed as to what is causing this to happen would be very much appreciated. Thank you again so much for your time

 

Kind regards 

[DoctorNick]

10 minutes ago, Azizo said:

Hello guys

 

....

What are your PC specs? Any overclock? Memory speed etc.

[191x7]

Windows Reliablity Monitor Tool

WhoCrashed

BlueScreenView

Passmark Memtest86

 

[Azizo]

38 minutes ago, DoctorNick said:

What are your PC specs? Any overclock? Memory speed etc.

Hello Nick!

 

Thanks for the swift response, I'm running:

 

AMD Ryzen 7 3700X 3.6 GHz 36MB

ASUS GeForce RTX 2070 SUPER 8GB ROG STRIX GAMING OC

ASUS ROG Strix B550-F Gaming

Corsair 16GB (2x8GB) DDR4 3200MHz CL16 Vengeance RGB PRO

Corsair Hydro H100i RGB Platinum Corsair Hydro H100i RGB Platinum

Corsair RM750X 750W v2

 

I am not running any OC, besides the OC that's already on the GPU I believe. I had AfterBurner installed a year back but never used it 

 

EDIT: Memory speed, oh dear. I would have to check that as soon as I get home, I unfortunately have no record of that

 

 

 

 

[Azizo]

12 minutes ago, 191x7 said:

Windows Reliablity Monitor Tool

WhoCrashed

BlueScreenView

Passmark Memtest86

 

 

Thank you so much for the response! 

Are these programs? I'm currently at work but I'll be home in a few hours and see if I can get them all up and running as soon as I get there!

 

Do they extract information too? I'll have to look into that just in case, will just forward everything I get from it 

[191x7]

10 minutes ago, Azizo said:

Are these programs? I'm currently at work but I'll be home in a few hours and see if I can get them all up and running as soon as I get there!

 

Do they extract information too? I'll have to look into that just in case, will just forward everything I get from it 

The first is a tool that's part of the Windows system, so no install needed.

 

The second and third are small programs that you run from inside Windows, those read the BSOD dump files and highlight the culprit/cause.

 

The last one is a tool you check the RAM with. Needs to create a bootable flash drive or cd/dvd which you then boot from and test the RAM.

[Azizo]

14 minutes ago, 191x7 said:

The first is a tool that's part of the Windows system, so no install needed.

 

The second and third are small programs that you run from inside Windows, those read the BSOD dump files and highlight the culprit/cause.

 

The last one is a tool you check the RAM with. Needs to create a bootable flash drive or cd/dvd which you then boot from and test the RAM.

 

Oh perfect, thank you so much!

 

I'll look into them as soon as I get home! I'm a completely noob when it comes to this stuff so I genuinely appreciate you providing me with all the tools needed ^^

 

Will update you as soon as I've been ran all the tests 

[Azizo]

4 hours ago, 191x7 said:

The first is a tool that's part of the Windows system, so no install needed.

 

The second and third are small programs that you run from inside Windows, those read the BSOD dump files and highlight the culprit/cause.

 

The last one is a tool you check the RAM with. Needs to create a bootable flash drive or cd/dvd which you then boot from and test the RAM.

 

I have returned! 

 

So as of right now I ran the first 3 you recommended, I have yet to purchase a USB stick to check the RAM with. 

 

BlueScreenView was the only programm that allowed me to extract the results, so I'll attach some screenshots for the other 2 here.

 

Reliablity Monitor:

 

 

WhoCrashed: 

 

 

 

 

 

 

 

 

 

BlueScreenView.txt

[191x7]

51 minutes ago, Azizo said:

I have returned! 

So as of right now I ran the first 3 you recommended, I have yet to purchase a USB stick to check the RAM with. 

BlueScreenView was the only programm that allowed me to extract the results, so I'll attach some screenshots for the other 2 here.

...

BlueScreenView.txt 1.8 kB · 1 download

As you can see, NVIDIA tools crash your system. Actually, NVidia drivers and software.

I'd recommend doing an uninstall of the Nvidia stuff (all of it) using Geek Uninstaller, then using Display Driver Uninstaller (DDU) removing the leftovers the driver uninstall left (have to do it from safe mode) and then installing the latest available Nvidia drivers.

[Azizo]

8 minutes ago, 191x7 said:

As you can see, NVIDIA tools crash your system. Actually, NVidia drivers and software.

I'd recommend doing an uninstall of the Nvidia stuff (all of it) using Geek Uninstaller, then using Display Driver Uninstaller (DDU) removing the leftovers the driver uninstall left (have to do it from safe mode) and then installing the latest available Nvidia drivers.

 

Ahh thank you so much! I'll give that a try right away! 

 

So my hardware is good? Or is it too soon to say just yet? I've been so paranoid this entire time thinking I had to potentially swap out the entire GPU potentially but it appears to all be driver and software sided, right? (I'm a huge noob sorry for the question LOL)

[191x7]

3 minutes ago, Azizo said:

 

Ahh thank you so much! I'll give that a try right away! 

 

So my hardware is good? Or is it too soon to say just yet? I've been so paranoid this entire time thinking I had to potentially swap out the entire GPU potentially but it appears to all be driver and software sided, right? (I'm a huge noob sorry for the question LOL)

We need to discard software first. It still might be the GPU or some incompatibility of the gpu with the system. Software is easier to check.

At least the GPU still has warranty. Or does it?

[Azizo]

19 minutes ago, 191x7 said:

We need to discard software first. It still might be the GPU or some incompatibility of the gpu with the system. Software is easier to check.

At least the GPU still has warranty. Or does it?

 

Ah yeah that's completely understandable! I should still have a few months left on my warranty yeah, thank god. I'll try the first step now!

[Azizo]

Small update:

 

Alright so I completely wiped all the NVDIA related stuff off my PC and just now reinstalled the latest NVDIA drivers, will keep you guys updated  

[191x7]

41 minutes ago, Azizo said:

Small update:

 

Alright so I completely wiped all the NVDIA related stuff off my PC and just now reinstalled the latest NVDIA drivers, will keep you guys updated  

You can try having Unigine Heaven looping and see if there will be crashes.

[Azizo]

10 hours ago, 191x7 said:

You can try having Unigine Heaven looping and see if there will be crashes.

Thanks a ton for the recommendation, I was able to have it running for about an hour (no crashes just yet, but don't want to jinx it lol)

 

I had to got to bed early so I wasn't really able to have it on loop for as much as I would've liked but the plan is to have it running for at least a few more hours later today once I get home from work to really try and strain the GPU with it as much as possible

 

The crashes used to happen abruptly, at times I would be playing games for 10 minutes and it happened and at times I would be playing games for a good 1-2 hours without the first crash so it almost feels like it used to just happen at random. I don't want too get to ahead of myself just yet but it's absolutely looking very hopeful for now!

 

 

[191x7]

2 hours ago, Azizo said:

...

The crashes used to happen abruptly, at times I would be playing games for 10 minutes and it happened and at times I would be playing games for a good 1-2 hours without the first crash so it almost feels like it used to just happen at random. I don't want too get to ahead of myself just yet but it's absolutely looking very hopeful for now!

And then the founder of GamingTribe says the nVidia drivers are stable... :S

[Azizo]

10 hours ago, 191x7 said:

And then the founder of GamingTribe says the nVidia drivers are stable... :S

 

If only that were true LOL

 

Again not as long of a ''benchmark'' as I ideally wished for, but had it running again for about an hour before the power went down in our appartment block, I swear the universe does not like me. But in that one hour of looping Heaven no crashes at all, I'll be home for the weekend so hopefully I can have it running for at least a few hours but so far so good ''knocks on wood'' 

[191x7]

1 hour ago, Azizo said:

 

If only that were true LOL

 

Again not as long of a ''benchmark'' as I ideally wished for, but had it running again for about an hour before the power went down in our appartment block, I swear the universe does not like me. But in that one hour of looping Heaven no crashes at all, I'll be home for the weekend so hopefully I can have it running for at least a few hours but so far so good ''knocks on wood'' 

Now, flash the latest BIOS for your motherboard if you're not using the latest.

Use the latest AMD chipset drivers too https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

 

Then test your system with 3DMark using the benchmarks Firestrike and Timespy. Report your scores here so we could compare with similar systems.

That will tell us if your performance is as it should be.

[Azizo]

22 hours ago, 191x7 said:

Now, flash the latest BIOS for your motherboard if you're not using the latest.

Use the latest AMD chipset drivers too https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

 

Then test your system with 3DMark using the benchmarks Firestrike and Timespy. Report your scores here so we could compare with similar systems.

That will tell us if your performance is as it should be.

 

After a terrifying 3 hours, I have (with the help of a friend) successfully flashed my BIOS. It took countless attempts, mental breaks and nerve-racking restarts, but we did it. For a few moments, everything seemed lost, but all is well again.

 

Turns out it was really due for an update

 

Version I had prior to the BIOS flashing:

 

 

After:

 

 

I also updated to all of the latest AMD chipsets which probably were untouched since I purchased this PC back in 2020

 

 

 

 

 

[Azizo]

22 hours ago, 191x7 said:

Now, flash the latest BIOS for your motherboard if you're not using the latest.

Use the latest AMD chipset drivers too https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

 

Then test your system with 3DMark using the benchmarks Firestrike and Timespy. Report your scores here so we could compare with similar systems.

That will tell us if your performance is as it should be.

 

I was able to try out the free 3DMark version on Steam and got these scores.

 

Time Spy: 

 

 

And Fire Strike:

 

 

 

 

 

[191x7]

12 minutes ago, Azizo said:

 

I was able to try out the free 3DMark version on Steam and got these scores.

Time Spy: 

And Fire Strike:

 

Congrats, you have a fully working system.

[Azizo]

14 minutes ago, 191x7 said:

Congrats, you have a fully working system.

 

 

I honestly can not thank you enough for your support and help throughout this entire journey. I am overwhelmed by all the help you've given me. My gratitude is great!

 

After all the countless hours of heartbreak I endured with this machine, I can finally say it was worth holding onto it. I was so close to giving up on it several times and just saving up for a new one after licking my wounds, but there finally appears to be light at the end of the very long tunnel!

Maybe it's the placebo, but I just fired up a game for a few minutes and could already feel a huge improvement in performance. It's almost sad to realize how I have been robbed of its true potential for as long as I've had it.

 

I don't want to completely jinx it just yet, but I think we might be out of the woods too in regards to the crashing. I will play a few games later tonight and have the Heaven benchmark looping too just in case anything pops up, but seeing the current state of the PC, I am very optimistic for its future and am not expecting any issues!

 

Thank you again so much for your help! You have truly saved my day! 

[Azizo]

I got a little too ahead of myself, went a whole day without a single crash just to have yet another crash happening to me just now. This time however WhoCrashed is showing a completely different thing:

 

 

BlueScreen viewer:

 

 

Now that I think of it my friend had me go into the BIOS shortly after me flashing it and uncapped it to 3200mhz by selecting the D.O.C.P. option, I believe before it was set to Auto where the preset was set to 2133mhz which was probably what my machine ran at for as lon as I've had it. Could this be the cause of my new crash? 

 

Today I didn't even play any games, my PC was basicallly just idling. There was no strain put on it from what I can remember whatsoever

[Azizo]

20 hours ago, 191x7 said:

Congrats, you have a fully working system.

 

I swear this PC remains a complete mystery to me, so since my last crash I went back into the BIOS went to the Ai Overlock Tuner for the ram and went back to Auto instead of the D.O.C.P option, saved my settings and restarted my PC again like normal. 

 

I then booted up Heaven and have had it on loop for the past 3 hours without any crashes. So I think we're ok again? I was just so shocked as to why I received the INTERNAL_POWER_ERROR crash from nowhere seeing as the previous crashes seemed to have been GPU related. 

 

I attempted to look around on the forums for any threads with ''INTERNAL_POWER_ERROR'' in the title but found 0 results

[191x7]

Your RAM should be running DOCP stable.

 

It might be that the previous crashes damaged your Windows install.

Please turn DOCP back on, I don't think it's what causes your issues.

Having the RAM run on 2133 severely decreases the performance of that CPU of yours.

 

What you need to do is check your Windows.

 

Here's what I'd do. Start (run as administrator) a Comamnd Prompt (cmd.exe) or Power Shell or Windows Terminal.

In it, type "chckdsk c: /scan" without the quotes. Check if the result finds anything outside the ordinary (errors) and let me know if it does.

Then run the command "sfc /scannow" to do a System File Check. Report on the result.

 

Also, there's a batch script I made some time ago, hhas more commands than just the two.

 

SFC should fix Windows related errors.