Replaced Motherboard and Received fTPM Error

[TechnicGeek]

Hello. I had problems with motherboard and received replacement from distributor. I don't remember having Bitlocker and fTPM enabled. My SSD OS drive was encrypted by VeraCrypt which doesn't store encryption key in fTPM if I am correct. 

 

After powering on the system this is the error that pops up. The image is not mine but the error is the same.

 

 

While I was looking for solution on the internet the PC turned off by itself. I read that people had this message pop up out of nowhere despite making no changes to their PC's hardware. It never happened in my case though. What if the replacement I received was previously tested and they turned on fTPM for motherboard to work in Windows 11? They also tested with different CPU most likely.

 

I don't know if they updated the firmware to the latest but if they did what if fTPM was turned on by default? I read that fTPM protects software and hardware from unauthorized access. I thought about entering BIOS and disabling fTPM but what if it will deny me access and brick my hardware? Could motherboard lock to CPU they tested with? What should I do?

 

Thanks.

 

Specifications:

 

AMD Ryzen 5 3600X
Gigabyte Aorus Elite B450 rev 1.0
2x8GB 3200MHz Corsair Vengeance LPX
EVGA GeForce RTX 2060

Corsair TX650M

 

Edited July 25, 2022 by TechnicGeek

[An0maly_76]

Which brand / model? Replacement new or refurbished?

[Levent]

All you can do is clear it. Nothing will be bricked, or be broken. Gigabyte for example since Windows 11 defaults to fTPM enabled.

[Guest]

6 minutes ago, TechnicGeek said:

Hello. I had problems with motherboard and received replacement from distributor. I don't remember having Bitlocker and fTPM enabled. My SSD OS drive was encrypted by VeraCrypt which doesn't store encryption key in fTPM if I am correct. 

 

After powering on the system this is the error that pops up. The image is not mine but the error is the same.

 

 

While I was looking for solution on the internet the PC turned off by itself. I read that people had this message pop up out of nowhere despite making no changes to their PC's hardware. It never happened in my case though. What if the replacement I received was previously tested and they turned on fTPM for motherboard to work in Windows 11? They also tested with different CPU most likely.

 

I don't know if they updated the firmware to the latest but if they did what if fTPM was turned on by default? I read that fTPM protects software and hardware from unauthorized access. I thought about entering BIOS and disabling fTPM but what if it will deny me access and brick my hardware? Could motherboard lock to CPU they tested with? What should I do?

 

Thanks.

So. It isn't really a huge problem that'll mess everything up. is the fTPM key that e.g. Windows 11 interacts with when needed. 

Easiest is to reset the fTPM and nothing will really go bad. 

[Kilrah]

fTPM "associates" CPU and mobo so it's always going to need clearing when either changes.

It's on by default on most BIOSes released since Win11 came out since it's a requirement. 

[TechnicGeek]

10 hours ago, An0maly_76 said:

Which brand / model? Replacement new or refurbished?

 

I don't really know. They just told me replacement. I received it in original box that I used to ship it to distributor. There was nothing else in the box except motherboard. The serial number on the box and on the motherboard are different now. So It is likely not new then? I have edited and added specifications. 

[An0maly_76]

6 hours ago, TechnicGeek said:

 

I don't really know. They just told me replacement. I received it in original box that I used to ship it to distributor. There was nothing else in the box except motherboard. The serial number on the box and on the motherboard are different now. So It is likely not new then? I have edited and added specifications. 

Different serial # means different board. Doesn't necessarily mean it's new. Paperwork should indicate new / refurbished, etc.