Cpu stuck 0.38Ghz

[Aji Saputra]

hi netizens, my laptop when booting windows feels long, even though I have used ssd, when I checked it turned out the cpu was stuck at 0.38Ghz, how do I fix it so that it returns to normal, thank you

[RONOTHAN##]

What laptop do you have, what are the specs of the laptop, what are the temps of the laptop, etc.

[SavageNeo]

Also 0.38ghz is normal in idle. also do not use task manager. use Hwinfo64 or easier to use HwMonitor

[RONOTHAN##]

8 minutes ago, SavageNeo said:

Also 0.38ghz is normal in idle. also do not use task manager. use Hwinfo64 or easier to use HwMonitor

I mean, that's still a bit low. Pretty sure Intel CPUs can't go below 800MHz, even at full idle. 

[Aji Saputra]

32 minutes ago, RONOTHAN## said:

What laptop do you have, what are the specs of the laptop, what are the temps of the laptop, etc.

acer aspire e5 475g laptop specifications core i5 7200U VGA Nvidia GeForce 940mx 2Gb vram, laptop temperature 41/42

[Aji Saputra]

23 minutes ago, SavageNeo said:

Juga 0.38ghz normal dalam keadaan idle. juga tidak menggunakan task manager. gunakan Hwinfo64 atau lebih mudah menggunakan HwMonitor

to judge the speed on this laptop at 0.38Ghz is too low, the application you want to open is always not responding

[xAcid9]

Can the battery still hold a charge? If not then try disconnect the battery. 

[Aji Saputra]

9 minutes ago, xAcid9 said:

Can the battery still hold a charge? If not then try disconnect the battery. 

Tried it, the result is still the same

[xAcid9]

The battery is internal or external?

[Aji Saputra]

10 menit yang lalu, xAcid9 berkata:

Baterai internal atau eksternal?

Internal

[xAcid9]

Things you can try

1. Totally remove the battery.

2. Set Power plan to Balanced or High Perf.

3. Use different or higher wattage adaptor/charger.

4. Reapply thermal paste (spread the paste to the whole die, not pea/rice/x size)

[Aji Saputra]

7 minutes ago, xAcid9 said:

Hal-hal yang dapat Anda coba

1. Lepaskan baterai sepenuhnya.

2. Atur Power plan ke Balanced atau High Perf.

3. Gunakan adaptor/pengisi daya watt yang berbeda atau lebih tinggi.

4. Oleskan kembali pasta termal (sebarkan pasta ke seluruh cetakan, bukan kacang polong/beras/ukuran x)

I have tried various ways, even by changing the type of SSD, the results are the same

[xAcid9]

1. Can you remove the charger and see if CPU clock speed change?

2. Are you on latest BIOS?

[Aji Saputra]

3 hours ago, xAcid9 said:

1. Can you remove the charger and see if CPU clock speed change?

2. Are you on latest BIOS?

I've done that way, for the BIOS it's still the old one, I'm still hesitant to try it because even 1 error can be fatal, the laptop can die, the components inside can be damaged

[unclewebb]

@Aji Saputra Run ThrottleStop. Open the Limit Reasons window and check for BD PROCHOT throttling. If you see this box in red, clear the BD PROCHOT check box on the main screen. 

 

This is the most common reason why Intel CPUs get stuck at their lowest speed. There are other reasons too. Post some screenshots if you need help.

6 hours ago, RONOTHAN## said:

Pretty sure Intel CPUs can't go below 800MHz, even at full idle

The low power U series can go lower.

4 x 99.768 MHz = 399 MHz

[Aji Saputra]

1 hour ago, unclewebb said:

@Aji SaputraJalankan ThrottleStop. Buka jendela Limit Reasons dan periksa pelambatan BD PROCHOT. Jika Anda melihat kotak ini berwarna merah, kosongkan kotak centang BD PROCHOT di layar utama. 

 

Ini adalah alasan paling umum mengapa CPU Intel macet pada kecepatan terendahnya. Ada alasan lain juga. Posting beberapa tangkapan layar jika Anda membutuhkan bantuan.

Seri U daya rendah bisa lebih rendah.

4 x 99,768 MHz = 399 MHz

yes for cpu throttlestop works fine, cpu is back to normal, but must be used continuously, if i restart laptop cpu it goes back to 0.38Ghz and can my laptop not depend on this app? and can it return to normal as before? for long term use of throttlestop is it risky for laptop? I'm quite confused to solve a problem like this

[unclewebb]

1 hour ago, Aji Saputra said:

cpu is back to normal

That is good news. 

 

A sensor in your computer is telling the CPU to run at its slowest possible speed, 399 MHz. This sensor might be broken or maybe your computer is slowing down because the battery needs to be replaced. When you use ThrottleStop to clear the BD PROCHOT box, this tells the CPU to ignore these messages to slow down. If your computer ever gets too hot and needs to slow down, it will still slow down whether the BD PROCHOT box is checked or clear. 

 

1 hour ago, Aji Saputra said:

can it return to normal as before?

Does your battery hold a charge or does your computer turn off when you unplug it? You can try replacing the battery. That might fix the BD PROCHOT throttling problem that you are having. The problem might not be the battery. It might be the power adapter that you plug in or it might be a problem with the motherboard. The only way to fix this is to start replacing parts one by one and hope the problem goes away. Most people do not have money to fix old laptops by replacing all of its parts. Those people would rather use ThrottleStop to disable BD PROCHOT so at least they can run their computer at full speed. Your computer will still be slow when it is booting up because without ThrottleStop running, it is stuck at 399 MHz.

 

1 hour ago, Aji Saputra said:

for long term use of ThrottleStop is it risky for laptop?

I do not know the answer to that question. I know millions of people run ThrottleStop on their laptops every day. Not too many people are unhappy with their computers being able to run at full speed. Be happy that there is a fix for your problem. ThrottleStop is free. Replacing all of the parts in your computer would cost a lot of money. 

 

You can use the Task Scheduler to start ThrottleStop with Windows. Every time your computer starts up, ThrottleStop will disable BD PROCHOT. If you leave ThrottleStop running on your computer, minimized to the system tray, you will not have to worry about this problem anymore. 

 

Edit - Newer 12th Gen desktop CPUs can also get stuck at 399 MHz because of BD PROCHOT throttling. This new computer has locked BD PROCHOT so you can no longer disable BD PROCHOT to fix the problem. You have to replace the motherboard when this happens. 

 

[Aji Saputra]

23 hours ago, unclewebb said:

That is good news. 

 

A sensor in your computer is telling the CPU to run at its slowest possible speed, 399 MHz. This sensor might be broken or maybe your computer is slowing down because the battery needs to be replaced. When you use ThrottleStop to clear the BD PROCHOT box, this tells the CPU to ignore these messages to slow down. If your computer ever gets too hot and needs to slow down, it will still slow down whether the BD PROCHOT box is checked or clear. 

 

Does your battery hold a charge or does your computer turn off when you unplug it? You can try replacing the battery. That might fix the BD PROCHOT throttling problem that you are having. The problem might not be the battery. It might be the power adapter that you plug in or it might be a problem with the motherboard. The only way to fix this is to start replacing parts one by one and hope the problem goes away. Most people do not have money to fix old laptops by replacing all of its parts. Those people would rather use ThrottleStop to disable BD PROCHOT so at least they can run their computer at full speed. Your computer will still be slow when it is booting up because without ThrottleStop running, it is stuck at 399 MHz.

 

I do not know the answer to that question. I know millions of people run ThrottleStop on their laptops every day. Not too many people are unhappy with their computers being able to run at full speed. Be happy that there is a fix for your problem. ThrottleStop is free. Replacing all of the parts in your computer would cost a lot of money. 

 

You can use the Task Scheduler to start ThrottleStop with Windows. Every time your computer starts up, ThrottleStop will disable BD PROCHOT. If you leave ThrottleStop running on your computer, minimized to the system tray, you will not have to worry about this problem anymore. 

 

Edit - Newer 12th Gen desktop CPUs can also get stuck at 399 MHz because of BD PROCHOT throttling. This new computer has locked BD PROCHOT so you can no longer disable BD PROCHOT to fix the problem. You have to replace the motherboard when this happens. 

 

there may also be a problem with the sensor, can the sensor be replaced? or repaired, the battery is safe, it doesn't matter I tried to charge it without the battery, the result is still the same, for the charger there is also no problem, yes, throttlestop is quite helpful which I worry about long term use because I often use this application, I think also on this motherboard because something went wrong

[unclewebb]

5 hours ago, Aji Saputra said:

can the sensor be replaced?

There is no documentation available that shows what sensors can feed throttling information to the CPU. If there is a sensor somewhere on the motherboard, all you can do is replace the motherboard. 

 

5 hours ago, Aji Saputra said:

I tried to charge it without the battery

In some laptops, a dead battery or if you remove the battery, can both cause BD PROCHOT throttling. 

 

5 hours ago, Aji Saputra said:

I worry about long term use

It is painful to try and use a computer that can only run at 399 MHz. I do not think you should worry about using ThrottleStop long term. Your computer is already broken.

[Aji Saputra]

8 hours ago, unclewebb said:

There is no documentation available that shows what sensors can feed throttling information to the CPU. If there is a sensor somewhere on the motherboard, all you can do is replace the motherboard. 

 

In some laptops, a dead battery or if you remove the battery, can both cause BD PROCHOT throttling. 

 

It is painful to try and use a computer that can only run at 399 MHz. I do not think you should worry about using ThrottleStop long term. Your computer is already broken.

yes to replace the motherboard is quite expensive for me personally, maybe for now the best way is to use this ThrottleStop application, hopefully there will be no problems for my laptop after using this application for a long time, thank you for the response, thank you

[epsi]

On 3/4/2022 at 10:36 PM, Aji Saputra said:

hi netizens, my laptop when booting windows feels long, even though I have used ssd, when I checked it turned out the cpu was stuck at 0.38Ghz, how do I fix it so that it returns to normal, thank you

I had same problem, it stuck on 0.38 ghz when i plug. this is battery problem. i replaced the battery and it is 3 ghz now.

[ptPEDRO]

On 3/5/2022 at 7:58 AM, xAcid9 said:

Can the battery still hold a charge? If not then try disconnect the battery. 

Hi i have the same problem but with the battery disconected it works fine so i bougth a new battery and its still at 0.38ghz help...