WHEA Logger errors on AMD CPU causing crashes

[loubot1]

Hi, I've been having a problem with my PC rebooting at random. Not entirely sure on where to start to try and solve this problem.
The components are the following:

CPU - Ryzen 5 5600x

MB - Asus TUF x570-plus

RAM - 32gb HyperX

GPU - RTX 3080

The system is about a year old.

 

This has only been happening for the last few weeks or so, and only seems to be when gaming, sometimes it never happens in use, other days it will be 3-4 times minimum that it's happening. I have been running HWMonitor to see if there's anything getting too hot, but everything seems to be normal. 

 

When I bought this CPU I had nothing but problems when trying to get it working. It wouldn't boot past BIOS, so I sent it back to scan and they "found nothing wrong with it". When I got it back, it was still exactly the same. I tried 4 different motherboards and managed to get through the problem on the fourth one. It would get a bit further into the boot process every time before restarting. Eventually, the system was working perfectly, and has done so until now.

 

 Event viewer information below.

Spoiler

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>18</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2021-12-18T19:27:18.4268887Z" />

  <EventRecordID>134881</EventRecordID>

  <Correlation ActivityID="{ef48277c-f362-415e-b22c-2066dd9cd3bd}" />

  <Execution ProcessID="5388" ThreadID="6112" />

  <Channel>System</Channel>

  <Computer>DESKTOP-NHQBLFK</Computer>

  <Security UserID="S-1-5-19" />

  </System>

- <EventData>

  <Data Name="ErrorSource">3</Data>

  <Data Name="ApicId">10</Data>

  <Data Name="MCABank">1</Data>

  <Data Name="MciStat">0xbaa00000060e0809</Data>

  <Data Name="MciAddr">0x0</Data>

  <Data Name="MciMisc">0xd01a0ffe00000000</Data>

  <Data Name="ErrorType">10</Data>

  <Data Name="TransactionType">256</Data>

  <Data Name="Participation">0</Data>

  <Data Name="RequestType">0</Data>

  <Data Name="MemorIO">2</Data>

  <Data Name="MemHierarchyLvl">1</Data>

  <Data Name="Timeout">0</Data>

  <Data Name="OperationType">256</Data>

  <Data Name="Channel">256</Data>

  <Data Name="Length">936</Data>

  <Data Name="RawData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ata>

  </EventData>

  </Event>

 

Any and all help is much appreciated.

 

TIA!

[aisle9]

1. Are you overclocking? WHEA errors are frequently caused by an unstable overclock.

2. In all of the board switching, have you tried a clean-sweep reinstall of Windows?

3. Have you run tests on your other components that aren't the CPU and motherboard to see if those are the issue? RAM can cause WHEA errors.

[loubot1]

24 minutes ago, aisle9 said:

1. Are you overclocking? WHEA errors are frequently caused by an unstable overclock.

2. In all of the board switching, have you tried a clean-sweep reinstall of Windows?

3. Have you run tests on your other components that aren't the CPU and motherboard to see if those are the issue? RAM can cause WHEA errors.

1. AFAIW I'm not overclocking, unless the system is doing it by itself.

2. I can't quite remember if I did a clean install of windows at the time. I'm pretty sure I did though.

3. I have not, which would you recommend?

[aDoomGuy]

20 minutes ago, loubot1 said:

1. AFAIW I'm not overclocking, unless the system is doing it by itself.

2. I can't quite remember if I did a clean install of windows at the time. I'm pretty sure I did though.

3. I have not, which would you recommend?

XMP/DOCP is overclock too, disable if enabled and check for improvement.

[loubot1]

15 hours ago, aDoomGuy said:

XMP/DOCP is overclock too, disable if enabled and check for improvement.

This is the only thing I can find on XMP/DOCP. It only has the options of auto, manual, or DOCP.

[Mark Kaine]

11 minutes ago, loubot1 said:

This is the only thing I can find on XMP/DOCP. It only has the options of auto, manual, or DOCP.

nope, its already set to "DDR4 3200" in your screenshot,  try setting it to default (or similar) then save & reboot.

 

 

if no improvements try running memtest86 

 

 

[Mark Kaine]

Also try updating bios and chipset drivers, most ryzen issues come from that actually.

[aDoomGuy]

Set AI Overclock Tuner to auto and see if it stops. If it does, ask the memory wizards on this forum for help on how to enable it properly.

 

I have pretty much the same sticks as you and they aren't very good. I had to set DOCP to profile 1 and manually set speed to 3000 from 3200 and that sems to work. So you can try the same actually. Only I never got BSOD from my setting.