Windows 8.1 Issues

[Scottonpc]

I use Windows 7 so I don't have much experience with Windows 8 but will upgrade soon.

 

Anyway, my mum keeps complaining about Word 2013 pro crashing when she saves a document it closes and fails to auto recover. Also she told me when she searched some thing in Google on Internet Explorer using Google toolbar it came up with a blank white screen and I couldn't go back to the previous page.

 

I did update it to Windows 8.1 and today I updated it to Windows 8.1 update 1, she blames it on me updating the system even though the updates includes bug fixes...Is Microsoft going to release more bug fixes for the Office package and IE? I have checked for viruses by running a full MalwareBytes scan and running Windows Defender in the background.

[Amer]

Just un-install the program and then re-install should work as a charm.

[Guest]

I use Windows 7 so I don't have much experience with Windows 8 but will upgrade soon.

 

Anyway, my mum keeps complaining about Word 2013 pro crashing when she saves a document it closes and fails to auto recover. Also she told me when she searched some thing in Google on Internet Explorer using Google toolbar it came up with a blank white screen and I couldn't go back to the previous page.

 

I did update it to Windows 8.1 and today I updated it to Windows 8.1 update 1, she blames it on me updating the system even though the updates includes bug fixes...Is Microsoft going to release more bug fixes for the Office package and IE? I have checked for viruses by running a full MalwareBytes scan and running Windows Defender in the background.

office and ie work fine must be a issue on your end 

[Scottonpc]

office and ie work fine must be a issue on your end 

 

Any fixes do you know? I have downloaded all the Windows updates and checked the add ons in Word.

[Guest]

Any fixes do you know? I have downloaded all the Windows updates and checked the add ons in Word.

I'm not sure what exactly are the problems that persist 

[kameshss]

Reset your Windows 8.1 to Default settings,

Yes there is Option!! 

Go to Setting from Charm Bar(Win+C) then Change PC Settings--->Update and Recovery--->Recovery--->Restart Now

Then you should see advanced options then figure out the Reset to Factory default..

 

 

Note:- It will delete all your Personal data on your System drive (C Drive) and also Applications..

 

Then install the softwares as from the Start!!..

[Priller]

Also look at your chipset, internet , etc drivers. Some motherboards actually have different drivers depending on which OS it uses instead of an all in one installer.

[Scottonpc]

I re installed Microsoft Office 2013 Pro and ran CCleaner. Works fine now.