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XPS 15 9510 Touchscreen Not Working?

Palahniuk
By Palahniuk
in Laptops and Pre-Built Systems
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Brand new XPS 15 9510 with the OLED touchscreen display and it's not working. Checked a ton of settings and still talking to Dell's customer service now seeing if they can figure out what's wrong, but here's what i've tried so far...

 

Done all Windows updates and Dell updates

Drivers are all up to date

Uninstalled and reinstalled various drivers related to the touch screen and display

Checked the setting in BIOS, disabled and reenabled it and still nothing

Touchscreen does not work in BIOS at all

Ran diagnostics from Dell

Did a special power cycle with no external devices (held power for 20-30seconds)

 

Anybody have any idea or experience, or is it time to send it back and get a replacement?

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