crashing issue Alienware crashing!!!

[gabetarnow2002]

I recently received a 2021 alienwhere m14r4, when I got it it was preinstallled for me by DOR or department of rehabilitation, they help people with disabilities get jobs. As I installed premiere pro and steam it started to Crash but if I move the mouse or keyboard it would turn back on. I tried updating the drivers but to no avail, please help me! What’s happening?

[suedseefrucht]

48 minutes ago, gabetarnow2002 said:

it started to Crash but if I move the mouse or keyboard it would turn back on.

You moved a laptop's keyboard? O_O
 

If it works when you move the mouse, maybe it is just saving energy by turning off the screen after a while?

There are energy saving settings in windows, where you can adjust the time before that happens or if it should happen at all.

[gabetarnow2002]

2 minutes ago, suedseefrucht said:

You moved a laptop's keyboard? O_O
 

If it works when you move the mouse, maybe it is just saving energy by turning off the screen after a while?

There are energy saving settings in windows, where you can adjust the time before that happens or if it should happen at all.

I meant I would press on the keyboard, it’s just random, and it’s not the sleep settings, I’d be playing a game and then the my computer will just shut down for no reason 

[suedseefrucht]

13 minutes ago, gabetarnow2002 said:

I’d be playing a game and then the my computer will just shut down for no reason 

 

1 hour ago, gabetarnow2002 said:

a 2021 alienwhere m14r4

It should still have warranty. So it's not your job to fix it yet.
Send it to Dell and let them make it work.

 

I mean... Reasons for a shut down could be really high temperatures or a bad/broken power supply.

But since you still have warranty, you should not do it by yourself.

 

Is your power supply cable connected? Or are you running on battery?
If it runs with the cable, the battery is not charged or broken.